June 2025 by Arora Appleby
Lisa was fantastic, brilliant service and very friendly.
May 2025 by Alexander Murphy
Came in today to buy a set of wedding rings and Lisa was lovely and extremely helpful in selecting our dream rings for the big day.
May 2025 by Luke Thompson
Lucy in Cwmbran was really patient with us choosing our wedding bands. She was very understanding of us taking our time with our toddler in tow.
April 2025 by Robert Pop
My partner and I recently visited H. Samuel to buy our wedding rings, and we couldn?t be happier with the experience ? all thanks to Kim. From the moment we stepped into the store, she made us feel genuinely welcome and at ease during what could?ve been a stressful decision.
Kim was incredibly patient, knowledgeable, and kind. She walked us through all the options, explained the differences between metals, styles, and fit, and really took the time to understand what we both wanted. Her friendly, no-pressure approach made the whole process feel special and personal.
What stood out the most was how much she seemed to genuinely care. It never felt like just another sale to her ? she celebrated the moment with us and made it feel like a milestone, not just a transaction.
Thanks to Kim, we found rings that we absolutely love and that feel perfect for us. If you?re looking for a place to shop for wedding rings, I can?t recommend H. Samuel enough ? and if you get the chance to work with Kim, you?re in very good hands.
A truly five-star experience!
April 2025 by Andzelika Pop
My favourite store to get jewellery from. Lots of choices, great customer service and fast delivery if something isn't available.
Recently bought a wedding ring and I was blown away by the customer service from Kim. Kim was very helpful, kind and took great care of me and my partner. She is a truly wonderful person and she is a real asset to the store
April 2025 by Fyn Morse
I went in with a small idea of what I wanted. I was approaching by Georgia, who was extremely helpful and aided me in picking my item out. She was lovely and polite and extremely eager to help. Seemed genuinely interested in what I had to say and asked the right questions to point me in the right direction to then make a decision. Great customer service, would 100% recommend. Staff member was lovely! :)
March 2025 by Diana Howells
We had the pleasure of the lovley Georgia serving us at Samual?s Jewellers Cwmbrân
She was an absolute delight and very very patient as we chose our purchases and changed our minds more than once she was professional and Curtous and helped enormously with her knowledge and our wish list
Thank you so much for your patience and time
March 2025 by Sarah Murphy
We visited the store yesterday just passing by as we were in Cwmbran shopping. My partner needed his new watch adjusted and we thought we would try H. Samuel after normally visiting Timpsons.
We had a lovely experience, we were served by Rhiannon (apologises if my spelling of her name is not correct). She was professional, polite and gave outstanding service. After a few different adjustments, as recommended by her, my partners watch fit perfectly.
Thanks so much for your wonderful service, we will most certainly visit again when we need to.
March 2025 by David Walters
Georgia was very helpful in selecting our wedding rings. Great staff and great service.
February 2025 by Ellie Randall
Went into Cwmbran store today to get links removed from my new watch, Lucy also set all that dials very quickly, will be returning to purchase one of the stunning ladies bracelets they now have in store. Highly recommend the Cwmbran store.
February 2025 by Harrison Bradley
I was looking for a watch for my mothers Birthday and really couldn't decide on which one ( very fussy ) I do apologise I didn't get a name but the lady I dealt with was nothing but helpful and very kind. Eventually picked up a beautiful Bulova watch as the lady kindly recommended.
February 2025 by iestyn jones
Really quick and fantastic service, seen straight away by the brilliant staff.
February 2025 by Michael Newell
Visited the Cwmbran H Samuel store, would like to say thank you all the staff, a special thank you to Lucy who was very helpful and pleasant when dealing with our enquiry. Will definitely return in the future.
February 2025 by Keri Evans
Rhiannon gave us 5 star service and went the extra mile for us. Very grateful for her help with the insurance we had on my engagement ring. Even gave us a discount on a beautiful abalone/silver bracelet we bought. That was the icing on the cake for us. Thank you Rhiannon.
January 2025 by Elena Phipps
Excellent customer service from Lucy in the Cwmbrân store yesterday.. extremely helpful, kind & professional . Many thanks 5 ??
