January 2024 by R W
Absolutely disgusting customer service. Was waiting over half hour to be seen and was not even acknowledged once or even apologised for the wait. Multiple people were waiting as well who walked out in disgust due to waiting so long. We Ended up walking out and no one even batted an eyelid. Lack of staff in the shop speaks volumes. Have ended up taking our business elsewhere?
December 2023 by John Russell
Very helpful staff
October 2023 by Ben Hobby-Osman
Absolutely no hustle by any of the staff here to get customers seen in any form of fast service. Store has maximum 2 staff in at any time and staff just don?t seem to hustle
August 2023 by Paddy Ilett
Great communication explained well
June 2023 by Gareth Griffiths
Sorted out my two broadband contracts, I'm an EE customer, but now EE is transferring broadband to BT, their parent company. Good deals to be made. I also changed my mobile phone from a Galaxy S10 to a Galaxy s23 ultra. The staff member helped me find a brilliant deal from Samsung direct for the new phone. The deal was out of this world, I got £170 trade in for my old phone plus £200 cashback plus a brand new set of airpods worth £219. And the 250gig phone was under £700.He even booked another appointment with me once it was delivered so he could transfer all of my information from old to new.He is an absolute asset to EE. His knowledge and experience are golden.I would have struggled without his help.Best experience I've ever had with EE.
June 2023 by Darren Lingard (Dazza)
EE store in Cwmbran southeast Wales.Needed to pop in to the store to replace my deteriorating phone by Huawei.Was approached by a welcoming staff member.The young lady talked with me about which handset I required. The memory capacity, features I hoped to have.All very calm and helpful. I made my choices and had each explained to me as I went ahead and started a new order.The phone selection means I have to wait a few days, for a model of the spec I chose to arrive. They had a lower Memory model to take away their and then.But I left the store feeling better about it than I thought I would.Great access for wheelchair drivers/pushers. (I am one myself)If you happen to be impaired with standing issues and you manage to walk in. They sit you on a comfy bench seat to talk to you about your options.For me A definate friendly, well managed and explained, sale.Thank you for reading my review of my experience. I chose Android, Google Pixel 7 pro., ?just in case you were wondering. ???
May 2023 by Andrew Blanchard
There is disabled parking available in the underground carpark, with a lift to the shopping level. Got a good deal on the phone I wanted. Staff were very knowledgeable and friendly and were more than happy to answer my questions. Well worth the effort.
May 2023 by Sian Norvill
I popped in today ( Cwmbran shop) with a problem with my Samsung watch. I can not fault the help I received from Kate. She was so helpful and knowledgeable. Thank you EE ?
May 2023 by Dennis Williams
Been with them for over two years, went for our upgrade, the salesman couldn't have been more helpful and patient.
December 2022 by George Pallett
5* service very helpful, would recommend.
December 2022 by Gary Duly
OK but very poor mobile service to try out new products.
October 2022 by Sian Davies
Was served by a delightful young man with never ending patience
October 2022 by Viv Beckett
Really good service. Very helpful
October 2022 by PontypoolNp4 Sam
Efficient knowledgeable staff polite and friendly
October 2022 by Nicola Strange
Popped in to ask a few questions about WiFi and roaming charges. The guy who chatted to me was very helpful and friendly. He answered all my questions and didn't rush me even though the shop was fairly busy.
