December 2023 by Google user
Recommend this company to my Daughter because a work colleague suggested they were, punctual, reliable and reasonably priced. I advised her to book a taxi on leaving Cardiff train station on Saturday night which she did. Booking was taken with no problem. On arrival at Cwmbran, no taxi which resulted in another phone call to be told, 'it's on its way'....... On its way from where exactly ? It was booked 45 mins earlier. She waited a further 10+ in the cold. My fault, I gave them a go on the advice of a work colleague but probably just stick with Tiger or Dragon next time, we know they're reliable.
November 2023 by Eloise Meehan
Excellent service Sharon our driver last night was fantastic. Will be using again
October 2023 by Luke Wilds
Usually really good. Only reason 2 star not 1 is because how reliable they have been. Said today arriving at 1845 no taxi until 1905. Partner and small children waiting in the cold as they kept saying " on their way" from a distance that isn't 17 minutes away.
September 2023 by Fay Hooper
Arrived on time. Friendly driver. Would use again
September 2023 by Jessica Davies
Lovely driver and very quick
September 2023 by olive k frances
Was only a quick journey on Friday eve after our train was delayed. Lady at office said would be a slight wait for a taxi but taxi turned up exactly when she said it would. Driver Nathan was super lovely! Was friendly and we had a nice chat, felt very safe! Will be using you guys again!
July 2023 by N0BL3
Good prices friendly drivers efficient service
July 2023 by jo Davies
Excellent service from Cwmbran Travel. Booked a minibus for drop off and pick up at Bristol Airport for our family holiday. Communication was excellent, spot on with times, and minibus was in excellent condition. Could not be faulted and would not hesitate to book again. Thank you Cwmbran Travel.
July 2023 by julie williams
Used Cwmbran Travel taxi last night for the first time and service from booking to pick up and to home was exceptional. Will definately book again when needing a taxi :)
July 2023 by Aimee Christine
Gave these loads of business, asked for a price had attitude soon as you mention wheelchair "he dont work a monday" wow....
June 2023 by Mythic Dragon
First time using this taxi service all I gotta say give James a raise
June 2023 by Arron Jones
Not a bad companywhen they decide they actually want to answer the phone
May 2023 by James Howells
I had an exceptional experience with Cwmbran Taxi Service. From the moment I made my reservation on the phone, the staff was incredibly friendly and helpful, ensuring that all of my questions were answered. Their professionalism continued when the driver arrived exactly on time, ready to take me to my destination.The car was in immaculate condition - clean, comfortable, and equipped with air conditioning, which was a welcome relief during a hot day. The driver was very courteous and polite, and he navigated the directions with ease, ensuring that I arrived at my destination safely and on time.Overall, I would highly recommend Cwmbran Taxi Service to anyone in need of a reliable, affordable, and friendly transportation option. Their staff excels at providing high-quality customer service, and their cars are always clean and comfortable. I will definitely be using this taxi service again in the future.
March 2023 by Rachel Ward
Very fast and good prices, although it is hard to book a taxi for straight away allways a couple hours wait so I would suggest you book well in advance
March 2023 by Anna Harris
I have used Cwmbran travel for months and never had any issues. Today I am absolutely disgusted. I booked a taxi for my 87 year old, registered blind with only a slight bit of sight remaining, frail grandmother with poor mobility from her house to mine, a simple quick journey. The man on the phone today I have spoken to before and he is very friendly, this review relates to the specific driver, not to the phone staff. I had asked on the phone for the driver to go up the drive rather than parking on the opposite side of the road, as obviously my nan cannot safely cross the road with her mobility and sight. The driver, Wayne, parked on the opposite side of the road. My Nan stood outside the house as I had told her the taxi was there, and was beckoning for the driver to come up the drive as asked. Instead, the driver kept beeping his horn at her. She became in such a state that I had her on the phone to me in tears because of how upset this made her. When the driver eventually went up the drive after I contacted the company to complain about what was going on, he refused to let my nan sit in the front of the car. She struggles to get in the back of any car because of her mobility, it is struggle enough for her to get into the passenger seat. The driver at first told her no, to get in the back. He then told her that she should not ask drivers to go up the drive because it?s too narrow. It is not a narrow drive. She informed me that she was very nervous in the car with him because of his attitude towards her. Again, this is a very elderly, very unwell, disabled lady. We have never experienced this with any other drivers, Cwmbran travel or otherwise. This Wayne should not be allowed to continue to operate, I definitely am considering taking this further, and if this company has any regard for my grandmother or myself who has been a very loyal customer, he will be removed from the business.
