March 2024 by KB Customs
Enjoyed the food, really friendly. And great quality for money. Would recommend! Great atmosphere with staff.
March 2024 by Laurrenm
Absolutely disgusting and shop is very dirty the staff don?t look to clean them selfs??
February 2024 by Kate Cosstick-Lodge
Used them for years but won?t be using again.Don?t know if there are new staff but trying to order and actual staff members behaving like idiots making farmyard noises in the background and staff really rude in general.My neighbour had a problem with a staff member from here aswell turning up at his door over a tip.Food had gone downhill last time I ordered but I was starving and they deliver so I thought I would give them another try but won?t be ordering again. Food much better at other local Chineses like Oakfield too.
February 2024 by Lorna Griffiths
Forgot sweet & sour sauce , I couldn't have it as they were shut, they said I could have free chicken balls sent up next day (today,),,i dont want that after seeing & tasting? its awful , after coming off the phone when opening the food up found everything to be terrible, seaweed burnt , chips with black bits all over them shrivelled dry , kungpo chicken runny watery tasted like chilli water, veg raw, beef grey not cooked & veg hard raw, rice noodles had a strange taste as if cooked in washing up liquid ?, everything went in the bin? over £40 wasted , went to bed on empty stomachs, NEVER ordering from here again & judging by reviews Im not even bothering to try to get refund back it looks like it Will be too much head work?
February 2024 by stephen livall
Chips were disgusting and beef curry was too thin runny and tasteless not a lot for
February 2024 by Mandy Nelson
Delicious and
February 2024 by V
Food was bland and the older woman serving was either miserable or allergic to smiling, either way - not a great experience and I wouldn?t go back.
February 2024 by lucy aldred
If I could rate a zero I would. Always have poor customer service skills here, I always go back because of the value. However, after my experience today I will never go there ever again. Absolutely shocking. I was also told that the Newport Chans is not the same company as Cwmbran anymore. To that I say good because I will be taking my custom there from now on, they are friendlier, nicer and the food is 10000% better than Cwmbran. Absolutely poor establishment and staff, I wouldn?t even bother wasting your money or time on the food or people.
February 2024 by James Fry
I have ordered with Chans for years and never had an issue. In the last few months the delivery service has gone downhill taking much longer than the expected time with one order missing items. Tonight however, absolutely appalling service was received.Order placed directly via the website and confirmed at 18.54. At no point when ordering did it say that wait times were high. It said the order would be delivered in 45 minutes.I received an email to say there would be a 40 minute delay and the delivery time was now 20.18 - much longer than expected but I know so it?s not the end of the world.At 20.31 the food still had not arrived so I called the take away to be told that they were waiting for a driver to arrive.At 20.53 I called back to say it had now been 2 hours from the point of ordering and I wasn?t prepared to wait anymore. I wanted a refund. I was told the food had now left the take away and if I wanted a refund I had to reject it at the door and because I ordered through the website, they couldn?t issue a refund I had to contact OrderYoyo directly as they manage their site.I finally managed to get hold of someone in a WhatsApp message from OrderYoyo who said they would contact the restaurant to get authorisation for the refund. They came back and told me they couldn?t give a refund because the food was on its way!!!! I told them it was now well over 2 hours late and I didn?t want it. They again contacted the restaurant who refused to authorise a refund.I had to call them myself again and by now it is 21.17 and still the food hadn?t even been attempted to be delivered for me to reject it. When I spoke with the girl again (who had not apologised once for this ridiculous delay) she denied speaking to anyone at all from OrderYoyo and said no one had contacted them about authorising a refund at all!!I send this in a WhatsApp to OrderYoyo who contact them AGAIN and finally get authorisation for a refund.An absolutely ridiculous situation. As a family we now at this time of night have not eaten, need to order from elsewhere and won?t receive a refund for 3-5 days!I will never order from this place again. Use Golden Gate or Jade Garden in the future!
December 2023 by Krishna Jith
Worst food ever had from Chinese take away , waste of
December 2023 by Dale Clare
You would be best to have a look inside first??? I don't feel to good a bit longer on and my girlfriend was feeling like myself. It could of reacted with some of the tablets who know.
December 2023 by Jamie C
Food wasn?t fresh at all. The waitress seemed so unbothered and rude. The one in Cardiff is much better
October 2023 by Georgia H
i wouldn?t of even given it 1 star, absolutely vile service. Rude obnoxious ladies in there, did not look like they even wanted to be there. Asked a simple question and had the response of an eye roll back and very rude and not helpful answers. Would not be going back there to waste my money
October 2023 by Marc Parker
Food would have been great but order was wrong, there is a reason why I asked for no nuts or nut oil only to be told we don't use any nut based products, I suffered a reaction to nuts only to find the meal I had ordered contained some sort of nut oil or product
October 2023 by Salman Wali
Ordered a meal, arrived 45 minutes late and it wasn't even complete. When I called to say items are missing, the person on the phone asks, did you still wants this? Horrible, horrible, horrible service!