December 2023 by Nero Crimson
Such a mad company , they stole my card.
October 2023 by Jennifer Mullen
If I could give 0 I would. ?2.95 to take money out and an extra 0.12cent goverment stamp duty?!! Absolute robbers!!
August 2023 by ZJ JZ
Consistently swallows metal and heavy premium cards. Altogether a poor cheap design that nobody should trust
July 2023 by Nista Draughr
One of their ATMs appeared completely functional, went through the transaction process without showing any faults, only to time out at the end after taking money from my account, but not dispensing it.I think your software developers/engineers need some urgent retraining.
April 2023 by Will Savage
DO NOT USE THIS COMPANYS MACHINES. The one by the Reepham road roundabout in Norwich took my card and refused to give it back, even though I put in the right pin. It also charges £1.55 for cash withdrawals, that is if it doesn't take your card. AVOID LIKE THE PLAGUE.
October 2022 by Kassh Ikks
Installed this note machine in my store over 2 years ago not made a penny from it and now the Council are saying there?s rates applied on the note machine.This company never told me anything about this plus never made it clear in the agreement in which they state it?s my responsibility.Be careful and read the agreement because the representatives coming to install don?t explain this.
August 2022 by James Parslow
Used the machine in Hay-on-Wye. The elderly gentleman before me, wheelchair bound and frail, advised me that his card had been swallowed. He didn't have a phone so I offered to call the number on the machine. I got an automated response on the issue of swallowed cards stating that customers would need to contact their individual bank, which I relayed to him. I then used the machine and received 20 pounds less than requested. I phoned the company again and the person I spoke to seemed to acknowledge the issue but said I would have to contact my bank who would repay me. I've never come across anything like this before. Avoid.
May 2022 by Andrew McFarlane
This machine dispensed cash but before I could remove cash from the machine it disappeared back into the machine. It is now taking me up to 15 days to sort this out with my bank.
January 2022 by Lamina Bamrungrot
It?s just happening with me todayWhen I try to withdraw money from my Thai bank card but the ATM is not processed my request and me to continue again and again the problem is every time I try to do again it?s changed my money every time they ask me to continue again so I lost money for £10 pounds for someone might not a lot but for me £10 pounds it?s a lot for me in this situation???
November 2021 by Chris Hale
Wow lots of negativity on here.Atms take people's cards for a reason not just randomly. If your card is looking a bit worn or bent after spending years in your wallets or pockets then change them with your bank. If an atm cant recognise your card or thinks its being tampered with,it will take your card to protect the card holders account. If an ATM retracts your money it's because your taking too long to take it, again another safety issue that every ATM has.ATMS do more than give you money, they allow people to pay bills top up phones and deposit money. If it's showing it's out of cash it can still be used for these services.
November 2021 by George Petrov
Just ate my card with no way of getting it back, and customer service are more than useless about the situation.
October 2021 by Andra Deac
It ate my Capital One card right after activation. No money dispensed either. Awesome job u re doing there! :/
August 2021 by Luke Yallop
Had a problem with an ATM not dispensing money but taking it from my bank. Got a reply within 2 hours with proof that money had been "reversed" to my account. Few days later it came through.No problems here compared to what other people say.
April 2021 by Rizwan Hussain
0 STARS! Awful company. Awful customer service. Their sales people WILL lie to you. Their customer service staff will shock you with dizzying new heights of incompetence. Their engineers are rude. Their security guys who fill up the machine are obnoxious. This company has no redeeming features. Maybe they are all as bad as each other, but definitely give these guys a miss! AVOID AVOID AVOID!
March 2021 by Tony Van Skure
There machine in llandovery seemed to operate correctly but did not give me my money. spoke to staff in the post office who washed their hands of the matter so sent Notemachine a contact email from their web site - still waiting to any contact - dreadful customer service . Still trying to sort out !!
