January 2024 by Dave Owens
In need of refurbishment looking tired and old.
December 2023 by Rachel B
Ordered an Oat Milk Iced Latte and slice of Sticky Toffee Cheesecake. Both were very nice and would order again, even though the cheesecake was on the small side.Queue moved quickly and staff were friendly and efficient. Tables were cleaned in-between customers and the overall cafe was clean and tidy.Parking: Free parking at Waitrose right outside for up to 2 hours, but very busy and couldn?t find a space. Across the street is also free parking for up to 2 hours and easily found a space here.
December 2023 by Richard Tanguy
Good coffee although service was rather slow. Didn't try the food as I only wanted a hot drink.
November 2023 by Deborah Bowditch
This place is hit and miss, some days the coffee is good some days not and the same goes for service, the staff are mostly lovely but over worked. It's very busy often has long queues but the one consistent is that the place is in desperate need of an over haul. Worn out chairs, stained that need reupholstering, grunge in the corners of the floor. It needs to close for a deep clean whilst sending the staff on a well earned all expenses paid holiday.
November 2023 by Monica Skucek
My husband and I really enjoy Neros? coffee and cakes. What we don?t enjoy are the numerous dogs whose jaws/mouths are usually at table-top level. The other day a couple allowed their dog to sit in an upholstered chair and when they left it was covered in dog hairs! The staff are usually very friendly despite being rushed off their feet but in consequence the tables look grubby and the floors filthy. A shame as the coffee and food are great.
November 2023 by Jay K
The atmosphere a colleague created was by far the worst I have seen, a trainee barista subjected to belittling behaviour in front of customers. Clearly this colleague should have chosen to stay away from work on this Sunday morning.
October 2023 by Natasha Jones
Probably my fave local coffee shop, great coffee, very helpful & friendly staff, & dog friendly/welcoming too.
October 2023 by Deborah Adams
Nice staff but service can be slow tables noyt always cleared in
September 2023 by Gary Parker
Terrible service at this Nero?s. Numerous issues - not listening to the order, serving the wrong items, overcharging for items (and acknowledging it, but claiming the system won?t allow it to be cancelled or reversed!), and not including extras requested, despite telling us they have. Absolutely awful service. There?s plenty of other coffee shops in Cowbridge, I?d recommend you visit one of them.
September 2023 by Olga Habs
Amazing coffee, helpful and kind staff. However gets very busy as its very popularDietary restrictions: Vegan options only sweet options available
September 2023 by Gareth D
Full of dogs, surely with the dogs being in the press for attacking people the last place you would expect them in in a cafe. Not everyone is a dog lover.
August 2023 by Claire E
Coffee was lovely as always, however, I wish there was a ban on smoking outside a café as well as inside.
August 2023 by Caroline Edwards (Chelsea)
Called in after watching Oppenhiemer which was superb and tried there new salted caramel frappe x Loved it x
July 2023 by Altearetired
For the last few months this coffee shop has really been badly run, long queues, poor service, dirty and tables stacked high with dirty cutlery. However we visited today and it was a revelation, inside was full, yet a very short queue. The staff were cheerful and polite and most of all the toilet was cleaner than I've seen it in years. I'm hoping we have a new manager because it's a massive improvement.
June 2023 by Paul Kharade
They need to teach the kids who work there that it's rude to turn your back on a customer and start making the next person's coffee while you are paying. No sign of a thanks. I made the point of asking the young girl who who turned her back on me if my payment had gone through. It's not really even a case of training, it's just bad manners and bad attitude. Never go to Nero again, especially that one.
