December 2023 by Susie DrummondBrady
Stables doors look good but fit really badly and rattle in the wind which not only disturbs the horses but caused the bolts to come loose so we had to buy further fittings to secure the bolts. Doors still rattle and are draughty, which is made worse by the wooden planks in the doors shrinking back in Summer then expanding in the Winter. The rattling problem is caused by the keeps for the bolts being far too big so there is at least a play of 1cm. We are waiting for the company to come up with a solution. No response yet after almost 1 month!Sadly I would not recommend CL to anyone. Wish I had bought from a British company.
July 2023 by Lisa Byrne
Ordered 3 weeks ago, was told they would be with me the week after. Called to see what time they would arrive. Was told I'd get a call back. No call, so I rang back, my calls started getting ignored. Eventually get a text that they wouldn't arrive on that day. Finally got through to the Irish rep, to see when they would arrive, promised for delivery early the week after, again no contact nothing arrived. Managed to get in contact again, another promise of a call last Friday, and again nothing. Have ordered elsewhere and they have already arrived.If you can't fulfil an order just say it, don't leave people hanging. I've taken days off work to accommodate for this, three days in total. For such a seemingly reputable company you have at least two members of staff in your stabling office who are really letting your brand down, they're an embarrassment. The main one is the Irish rep and the other is your UK rep. Awful customer service.
June 2023 by Siroje
Very proficient and friendly people.
April 2023 by Nicky Ford
Ordered Temporary Stables from Cheval Liberte, they were delivered and installed in terrible weather the next day! Great service, thank you
December 2022 by Emma Harris
I can honestly say the customer service I have received from cheval has been then best after care I?ve ever received from a company.When my second hand trailer started experiencing warranty related issues I was put intouch with their uk office where a very helpful member of staff named Iestyn was there to assist.Arrangements were made for my trailer to return to the factory for repairs. At no cost to myself the trailer was collected from my local dealer, taken away for repairs and returned. The work done appears to be of a very high standard and the trailer looks better than ever. I?m so pleased that cheval went over and above to help me dispite the trailer being a few years old. My equine adventures can now continue, I couldn?t be happier. I can?t imagine there are many companies that would provide the service they have.
August 2022 by Miss Williamson
Utterly shocking, and more shocking customer service. You are given false promises, time and time again. Waiting months on end, always told.. ? next week? ? next week? ? the next week ? lies, lies, and more lies. Never experienced anything like it, in my life. If I could give zero stars, I would.
July 2022 by Liza Sapsed
Customer service is terrible and I have so many faulty items. Having spent over £40,000 I had hoped they would fix or replace my poor quality pieces. Unfortunately they couldn?t care.
June 2022 by Rob Boyns
Great family business to work for and with.
June 2022 by Nicky Whiteside
Fantastic company who gave me the confidence to get the stables I had always dreamed of. From the moment I contacted them through to installation they have been in contact and professional. They fitted all 15 stables in one day making sure that I was 100% happy with everything. Would highly recommend them. Nicky xx
June 2022 by Mandy Collings
Dreadful experience ?. Wrong size doors delivered a year later still excuses and promises to bring correct ones, but don?t turn up don?t call. Given them every opportunity to sort out issues, but no joy.
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May 2022 by Vega Solutions
Our issue is being addressed lets hope by 25th May this can become a possitive review.
May 2022 by Jen Adelle
Had a slight issue with my trailer ramp and rang cheval. They got it straight in and sorted within a few days. Absolutely lovely guy met us and cracked on and was sorted to go home same day.
Never got this level of service and care with previous ifor trailers. So yes highly recommended
April 2022 by P C
I echo the last reviewer's comments - absolutely terrible experience which has delayed my whole project and caused huge inconvenience. The representative initially appears to be very professional and responsive but doesn't follow through. He simply never reverted despite numerous opportunities and promises which keep you hanging on in hope. Absolute shambles. I've never left a google review before - but I don't want anyone else to suffer the same experience.
March 2022 by Gemma Walker
Absolutely thrilled with our Fontainebleau stables and secure tack room. The quality is excellent. The team were great on the day and the company was also very patient as we had quite a gap between us placing the order and our barn being ready for them to come and fit them. Highly recommend!
