December 2023 by bob bromilow
Excellent prices for the products. Delivery service excellent, arrived the same day
October 2023 by Andrew Pattrick
Ordered one radiator and two sets of valves, as I had ordered another radiator from elsewhere.Got a phone call the next day to check I hadn't mis-ordered. Great level of service and very fast delivery.Very good quality of products. Thank you!
July 2023 by Kevin Fawcett
DO NOT BUY FROM NWT DIRECT!!! Bought two radiators off them and one of them developed a recurring fault whereby it had to be topped up with water every so often to make it work correctly so I asked for a replacement and was told to send the radiator back at my own expense. So I quoted the consumer act of 2015 which states the seller must arrange return transport or reimburse me if I arrange return transport but after 4 days and numerous further emails to them still no response and totally ignored my emails so now I have to go down the route of recovering my money back through my card provider so take my advice and stay well clear of this dodgy company
April 2023 by A Qureshi
Very difficult people to deal with after sale. Before the sale they're efficient and available. Post-sale, everything is over the email and they become keyboard warriors.They refer to the Consumer Rights Act constantly but their interpretation is flawed. They offer free postage as part of their sale but charge you for postage, on top of the postage you pay to return the item.So essentially, you end up paying postage 3 times.Absolutely horrific experience dealing with them.. And as a trade customer, won't be using them again. Shame because the quality of their product is decent but people like Glen working there are a joke.
April 2023 by Colin McDonald
Purchased Radiators and Connections as per the sales persons recommendation. As it happened the connectors were not required, so I went to return and was told in no uncertain terms that they do not take returns over 14 days old. This is interesting as I purchased the radiators and fittings before getting a Plumber and the next available plumber was 3 weeks. from date of purchase IMHO, I would have taken a credit note to purchase something else from them, try to support local businesses and this is how you get treated. NOT IMPRESSED
January 2023 by Ceylin Simay
Extremely impressed with NWT. The prices are reasonable, the delivery time was impeccable and the items arrived as described. Not to mention the hard-working staff who made the process incredibly quick and easy. Definitely would buy from here again!
January 2023 by Kenan James
NWT is a fine company that offers a wide range of designer bathroom and heating products that are of high quality. I had an outstanding experience with the company with excellent customer service. Would highly recommend!
January 2023 by David
We wanted to modernise our bathroom and struggled to settle on a design, the staff at NWT were very helpful and helped us choose products to our taste. We couldn?t be more happy with the result. Highly recommend!
January 2023 by Leroy
Brilliant show room and very helpful customer service. I come away with my radiators the same day and had them installed the following, nice warm home now. Can definitely recommend
January 2023 by Gareth Slinn
Called up regarding a replacement for a thermostatic shower valve and a replacement towel rail, couldn?t of had a better service, after a few questions the correct valve was identified at a great cost, and the towel radiator is brilliant, highly recommend
December 2022 by Samuel Fillan
Amazing customer service!I ordered an item from these guys which arrived in heavily damaged packaging that looked as though it had been run over (which was absolutely the couriers fault, *NOT NWT's*)Since making them aware of this, they have been 100% available, professional, friendly and even though there wasn't any visible damage to the item, I explained that I would rather not risk a potentially faulty heating element in my home with our 8 month old boy and they have gone outside of their procedures and out of their way to replace the item and arrange free shipping for me.Big thank you to Lee and the team at NWT for doing business the right way.Mistakes happen, it's how you put them right that counts ?
November 2022 by Lynda Every
Really nice to get advice by speaking to David. Excellent service. Item was sent immediately and we were kept informed on tracking. The courier was on time, which seems a rarity these days. Very happy to recommend this company.
July 2022 by Busby 1964
Place an order for 2 anthacite radiator as pictured. Sent a black ,one damaged. I didn't open other package. Sent both back with TNT. They only reimburse one radiator as second one, that i did not open was damaged too. Ametuer outfit selling substandard goods. I would not recoment these charlatans to anybody
July 2022 by Derek Burt
One start is generous. Service standards are a shambles and operate on a ?customers fault? principle. I agree with other comments of AVOID AVOID AVOID!
July 2022 by Abdul Sobur
Excellent prices, excellent delivery time and items as described. Bought the radiators and called them to point me to the correct valves which they did promptly. Had them both fitted today and no issues at all.Only criticism or advise for NWT is that website would not take card payment so had to use PayPal, no problem in using that but it will deter people away as they will think you are not a genuine company. Thanks
