“January 2020 Admittedly all I've done so far is register and have the new patient see the practice nurse; but that all went pretty well. That appointment was carried out almost on time, and with satisfactory results. I suspect no GP surgery in the UK can now meet the demands of all its registered patients. The situation in July 2022 is grim indeed. Since the big rat deserted the sinking ship in Nov 2021, after effectively driving away the only g.p;s at the surgery with any integrity, this place has been run directly by BCU health board. The old expression "all fur coat and no knickers" is perfect. The suspicious overspend on flash new building, car park etc, and then part fill it with sneering NHS Wales staff at all levels. There are now 3 different phone numbers available, classic confuse, delay and deny tactics as they all lead to same insolent recorded message. The practice still clinging to their beloved closed door due to COVID policy as if their jobs depend on it. The health board have just revealed the latest plan to improve things; another "arms length" app. The first info on the app is the phone number of surgery (yea, right, no one had that piece of USELESS INFORMATION already), you are then required to RE REGISTER, using a level of I T. skills and access to hardware seemingly designed to accelerate the early death of already registered long suffering elderly patients. Sub plot to further reduce state pension payments ? Estimated £2.5 billion already saved due to pensioner death by COVID. Clueless, insulting, time wasting, etc; and no alternative. Death in Wales is alive and well. UPDATE NOVEMBER 2023 I recently discovered that it's now possible to actually walk in and talk to reception again; after having avoided the place for over a year. Being in obviously bad shape, I was phoned within 4 hours and offered an appointment FOR THE NEXT DAY. Well raise my rent; who knew ?? Saw an attitude free, new, young, male gp today, got a weeks worth of anti biotics and will live a bit longer. Unbeleievably, some of the old evil still lingers, despite all that was announced. I know now not to go TWO CLOSE to any of it. I wonder if Glan Clueless could improve in the same way ?? UPDATE FEB 2024. Strong indication that the male close is once again employing lizard like tendancies to manipulate the workings of west end to suit his own personal agenda. Why his name no longer appears on the list displayed at reception, despite the specimen releuctantly standing behind the desk telling me he "still worked there", is seen by me as merely a continuation of the grossly unprofesional behavior favoured by close; and repeatedly permitted by BCUHB and NHS Wales. One of the reception staff at west end displays some properties of a brothel madam (clothes and make up), combined with the communication skills of a prison warden (rude and insulting, combined with dismissive attitude). Or she could just be another man hater.”
Doctors
“January 2020 Admittedly all I've done so far is register and have the new patient see the practice nurse; but that all went pretty well. That appointment was carried out almost on time, and with satisfactory results. I suspect no GP surgery in the UK can now meet the demands of all its registered patients. The situation in July 2022 is grim indeed. Since the big rat deserted the sinking ship in Nov 2021, after effectively driving away the only g.p;s at the surgery with any integrity, this place has been run directly by BCU health board. The old expression "all fur coat and no knickers" is perfect. The suspicious overspend on flash new building, car park etc, and then part fill it with sneering NHS Wales staff at all levels. There are now 3 different phone numbers available, classic confuse, delay and deny tactics as they all lead to same insolent recorded message. The practice still clinging to their beloved closed door due to COVID policy as if their jobs depend on it. The health board have just revealed the latest plan to improve things; another "arms length" app. The first info on the app is the phone number of surgery (yea, right, no one had that piece of USELESS INFORMATION already), you are then required to RE REGISTER, using a level of I T. skills and access to hardware seemingly designed to accelerate the early death of already registered long suffering elderly patients. Sub plot to further reduce state pension payments ? Estimated £2.5 billion already saved due to pensioner death by COVID. Clueless, insulting, time wasting, etc; and no alternative. Death in Wales is alive and well. UPDATE NOVEMBER 2023 I recently discovered that it's now possible to actually walk in and talk to reception again; after having avoided the place for over a year. Being in obviously bad shape, I was phoned within 4 hours and offered an appointment FOR THE NEXT DAY. Well raise my rent; who knew ?? Saw an attitude free, new, young, male gp today, got a weeks worth of anti biotics and will live a bit longer. Unbeleievably, some of the old evil still lingers, despite all that was announced. I know now not to go TWO CLOSE to any of it. I wonder if Glan Clueless could improve in the same way ?? UPDATE FEB 2024. Strong indication that the male close is once again employing lizard like tendancies to manipulate the workings of west end to suit his own personal agenda. Why his name no longer appears on the list displayed at reception, despite the specimen releuctantly standing behind the desk telling me he "still worked there", is seen by me as merely a continuation of the grossly unprofesional behavior favoured by close; and repeatedly permitted by BCUHB and NHS Wales. One of the reception staff at west end displays some properties of a brothel madam (clothes and make up), combined with the communication skills of a prison warden (rude and insulting, combined with dismissive attitude). Or she could just be another man hater.”