November 2023 by Richard Acland
I have no problem with the service at Chepstow. My eye test was carried out thoroughly and with great care, my main beef if with the quality of the frames now supplied by spec savers. I compare the glasses I picked up today with those I had 18 months ago and they are very poor and flimsy but the same price. I looked today to find a more substatial metal frame but couldnt really find anything. Also when I picked up my glasses they were presented in a box that appeared to be made from the same material as egg boxes. Not what I was expecting. I will continue to get my eyes tested at spec savers, but will source my frames elsewhere.
September 2023 by Joel Radley-Parsons
If you want to speak to them go in stores because nobody answers the phones?I?ve tried 17 times this morning!
August 2023 by Jane
Been going to this opticians for nearly 20 years but can?t book an appointment for two months! Never had a problem before, what has changed? Is it the number of new houses in Chepstow, Sedbury and Tutshill increasing need but the store have not expanded? Such a shame as the High street is failing, another reason not to visit.
July 2023 by Joanne Harris
Friendly professional staff. Fab service.
July 2023 by Susan Allsopp
They never seem to answer the phone, been trying continuously to get through. Need to have my glasses adjusted as lenses don't seem right and don't want to travel there and they are too busy to see mem but can't get through to them to get a time to call in.
June 2023 by Daniel Healey
Very attentive and knowledgeable staff who couldn't do enough to help you. I was impressed from the moment I walked into the store when I was greeted by a courteous and cheerful member of the team who explained the whole process to me. Prices were also excellent and very good value for money. Well done to the whole team.
June 2023 by Michael Gollop
Aa a contact lens wearer, I needed a replacement pair of glasses for days off etc. The service was excellent, the choice of frames pretty comprehensive, and the prescription absolutely spot on. Many thanks!
May 2023 by Paul Shackelle
Great product range and reasonably priced with friendly staff thank you
April 2023 by Megan Diston
Tried 5 times to call seems no one can man the front desk
March 2023 by Justin Hay
Always a great service, very professional.
February 2023 by Wood House
First time I have used Specsavers Chepstow and I must say I was very impressed. Normally when I have had my eyes tested in previous Opticians my glasses have always ended up having to go back as they are too strong and need to be slightly adjusted. I must say they got this right first time. Very pleased with the service and I will be back again soon for my safety glasses.
February 2023 by cj b
The most wonderful experience, very professional staff.
January 2023 by Peter Young Peter Young
My issue was that even with glasses driving at night became difficult. Kate reffered me to a private hospital to have my cateracts removed, the results were astonishing and so were the follow up appointments and tests. Kaylee was particularly professional and helpful. Thanks to you my vision as been returned to what it was 20 years ago.Great work guys.
November 2022 by Kathleen Coulson
Excellent service, friendly and helpful staff.
November 2022 by Ian Corner
Good Staff a little slow but know what they are upto.
