August 2022 by Google user
So grateful to Elliot who sorted me out and saved me money! I find tech challenging and he was able to resolve what seemed insurmountable to me. Thank you, it's all good ......so far!
August 2022 by Daryl Lanchester
So grateful to Elliot who sorted me out and saved me money! I find tech challenging and he was able to resolve what seemed insurmountable to me. Thank you, it's all good ......so far!
July 2022 by Hilary Towers
Fantastic brilliant and helpful. I am a pensioner with little understanding of modern technology but I was treated with respect and patience. Well done ee 10 out of 10
July 2022 by Tom Lewis
Very helpful, staff assisted me in setting up the device and transferred all my files over
June 2022 by Arlene Harding
Lovely helpful staff in my local EE store?..Carmarthen??.
December 2021 by Stella Taylor
This shop offered the best, most patient and knowledgeable service. The staff were friendly, relaxed and were able to explain in detail all aspects of the phone and the new sim card, sometimes more than once (!). I would certainly recommend this shop.
November 2021 by Aled Eynon
Visited shop this afternoon in error. i am contracted with "3" the issue was i was unable to complete data.The young assistant and i believe the deputy manager could see i was struggling to complete the update and took 10 mins to rectify the error, i was slightly embarrassed i had walked into the wrong shop however the staff genuinely went out of their way to assist a customer from another provider.If i ever need a new phone or change my provider i will definitely visit here first next time.I can strongly recommend a visit genuine staff fabulous customer service.Well done to you all.
November 2021 by alex bruce
Great assistant, set up new phone and also reduced our BT bill. Excellent service.
August 2021 by Peta Corbett
The staff are very kind and welcoming without being pushy. Their suggestions are great and show they listen. Store is easy to find near car parks and public toilets
August 2021 by Michaela Bennett
Honestly don?t waste your time going in. Having trouble with my brand new phone, 6 staff all stood around chatting, I was the only customer in the store, after 5 minutes one staff member l approached me, didn?t even bother to take a look at my phone before telling me there was nothing he could do (how he knew this without looking at it I have no idea, magic?) and telling me to go home and call the EE call centre. Turns out EE had sent me a broken sim, problem was resolved in 15 minutes over the phone but I would absolutely love to know what the point in the store is. What a wasted journey and absolutely pathetic excuse for customer service. How can you argue to save the high street when this is the attitude you get from retail workers. Lazy. Lazy. Lazy.
March 2021 by LynneC-189
Just had problem sorted over telephone. Quick answer on telephone, dealt with problem efficiently, talked my husband through what he needed to do. Thank you so much.
August 2019 by Haroun Varden
Bad. Had to wait for ages. Not happy with the level of customer service, as well as the prices for pay monthly deals. That's why I changed my provider to three.
July 2019 by Gareth Preece
Unhelpful and a good reason to shop online
June 2019 by Donna Bolshy Walshy
Staff lie to you just to get a deal and the manager can't deal with customer complaints, he hides in the back. Had to call ee on the phone whilst I was there to deal with my complaint. Awful service
June 2019 by Marcus Waldman
Not great for what I wanted I had a text telling me that I could get a new phone because I have been on sim only. I just wanted to lower my 20 data and have a new phone but it would end up costing me more. When my other half changed her phone at the same time she had a new phone and 4gbsim card and it is costing her £20 so it doesn't seem fair when am paying, £25.69 for just 20gb sim only so when I was sent a message from ee I went to the shop and they couldn't help me. I only wanted to drop my 20gb to4gb and up grade my phone and for less money and less GB sim can anyone help me with this issue please. Marcus.
