September 2023 by Alistair Hare
Looking for a new bedroom carpet, I visited Carpetright and found one I liked, and was happy with the price (about £800) and the fitting charge, but when I tried to buy it they tried to charge me £30 to "arrange a fitting" which as far as I could tell, meant making one phone call. They also tried to charge me a pound or so for "spray". I walked out and bought my carpet from SCS who sent around a guy to measure my room (free of charge) and fitted the carpet without any "extra" charges added on. I will not be using Carpetright again, due to their hidden charges.
September 2023 by Lola Savage (Lola)
Pretty sure the employees don?t want to make any money.Shops was completely empty. We smiled and they ignored us. When we asked for help they said they would be a few minutes nobody ever came. Ended up leaving. Really unfriendly shop.
September 2023 by Katy Mason
Customer service at the store is quite terrible. Our surveyor Darren was great when he came to measure etc but staff at the store are awful.Just got off the phone to them as had to call to ask what was going on with our carpet which we had paid for 3 weeks ago and heard nothing since - when I asked what was going on in terms of fitting etc the man on the phone literally said ?I don?t know?. Then proceeded to say when he had time he would call be back if he?s found anything out. Not getting anywhere with this after spending £600+!!
August 2023 by Jackie Price
Gavin was very helpful, shop had what i wanted, however, Gavin was on his own, unloading a delivery whilst trying to cut a carpet for a customer and serve me! Bit stressful for him!
July 2023 by Scarlett Dunne
Dave at Carpet Right Carmarthen has been so helpful, Knowledgable and polite. Great service!!
July 2023 by Chris Richards
Went in to look for vinyl. There were 3 salesmen with their heads stuck to the computer.I was there for nearly 10 mins waiting for assistance. In the end i just walked out. Appalling customer service!!
June 2023 by Janice Absalom
Went to find some vinyl. 'Sales' person could barely look up from his computer and expected me to hold a conversation with the top of his head, did not get up from his seat nor did he ask how much vinyl I required, just informed me, 'if there's no remnant there, we can order it for you but will take 3 to 4 weeks.
February 2023 by Julie Jones
Fantastic service very helpful polite staff highly recommended
February 2023 by Chris Edwards
Super helpful staff and a great service. Thank you very much and I will definitely return in future ?
October 2022 by Michelle Kirk
Awful service !!Booked for someone to come and measure rooms , never turned up .Called the store who said they would call me the following day to book another appointment, they didn?t bother!!No probs carpet right I will take my business elsewhere!!
February 2022 by catryn burnell
Purchased some carpet a while back, was a little unsure of what I wanted. I can only think Nick who so kindly helped me in making my choice. He was so patient and treated us with such kindness.
February 2022 by Paul Pockett
Excellent service from nick would definitely recommend
December 2021 by louise Eccles
Excellent service, massive choice and price range, can't fail to find a carpet here!!
November 2021 by John Gillham
Large car park good variety of car pets and tiles
October 2021 by Chris Hamori
Went for an off cut, staff helpful, found just the right piece at a very good price