October 2023 by RHYS TEX
Doesn't deserve the ONE star after the treatment my wife received. She was given two different prescriptions in 30 minutes is just one example. A shocking and disturbing service to be honest. Steer well clear would be our only advice.
July 2023 by mary kelly
Good customer care with some affordable prices.
June 2023 by peter Williams
Have been a customer for a number of years I've never had any issues until now. Had my eye test and was advised to have varia focused lenses on a buy one get one free deal with some extras which came to £380.00 which I paid. After two weeks the first pair arrived, was told to try them and they would order the second pair and let me know when they come in after two weeks I called in to be told they would let me know when they came in. I never had a phone call from them. Called in to ask and was told that they hadn't been ordered, two weeks later I again called in to be told that my second pair were upstairs and hadn't been unpacked. I was told that I would get a phone call from them that afternoon, no phone call. Went in today to be told that my glasses were still upstairs, I said that this was not on and wanted to speak to the manager. This is what happened I asked him for a refund on the glasses that I didn't have to be told they would give me £60.00 and back as it was buy one get one free deal with the girl who is had spoken to originally came back to tell the manager that the glasses weren't there. So after n nearly eight months they still haven't received them. He said it was out of there control as they use an outside supplier. I said I want more than sixty pounds back to be told I could have a full refund but they want my first pair of glasses back. They then refunded me the money leaving me with no glasses. And unable to see until I get another eye test and new glasses from someone else. Update. If you leave a bad review they ask you to go onto their customer service website and offer to investigate your complaint within twenty four hours don't bother they don't.. Any one out there had been in this situation?
June 2023 by Robert Williams
My eye test went well at Cardigan specsavers, but my wife's not good at all.had to chase her 1st pair of glasses, second pair still waiting for no phone call. Almost a month now since eye test. I ordered a 3rd pair wish I had not bothered won't be using them again.
May 2023 by Tina Howard
Very helpfull staff here .Spoke to Sian this morning we are down on holiday in Newquay and our 11year old son had swollen eye lid ,she went out of her way and rang other clinics to get our son an appointment as they were full thank you so much for all your help highly recommend .
April 2023 by Simon Davies
hi very pleaseed with service and glasses range spot onthanks simon davies
April 2023 by Annemarie Thomas
I can't rate Specsavers in Cardigan highly enough. They have looked after my eyes for years and have always been helpful, pleasant and knowledgeable to deal with. An excellent service
April 2023 by Babs James
Excellent staff at Cardigan Specsavers, helpful and patient whilst choosing a frame.Overall Excellent quality staff and glasses.Thank you.
February 2023 by Music Planet
What a friendly and professional team. Our daughter had first eye test and glasses fitting at this branch and we will certainly be recommending. Special mention to Gemma who not only got the measure and the humour of our daughter, but it was clear from the warm smiling welcome that we received that she is a real asset to Specsavers along with all the other members of the staff who are part of such a lovely, professional and helpful team.
January 2023 by Alison Thomas
Best varifocals I?ve ever had. I liked them so much I bought a second pair and got them as sunglasses too.
January 2023 by john mcdonald
Quick dealt with, friendly staff. Huge choice of glasses but still a bit expensive
November 2022 by Nigel Jones
Quick service and thorough eye test
September 2022 by Catriona Fothergill
I asked them to straighten up my new glasses because they were squint.
The squint was not improved by the adjustments, but they were bent out of shape such that upon trying them on again, my vision was warped.
Even worse, she somehow managed to scratch them so badly when cleaning them, that the right lense is badly blurred. When I pointed out the scratches they said it was just dirt.
Sadly my new glasses are ruined. I won't go back there again.
June 2022 by Christine Fox
I had a hearing test yesterday and I just have to say that it was such a good experience. From the second I walked in until the moment that I left, the customer service was exemplary. I felt welcomed and cared about. Many thanks to everyone that I saw.
May 2022 by Trevor Coombs
I've just received an email asking how I'm enjoying my new glasses and inviting me to review my experience with Specsavers. After waiting more than a month, my glasses have not arrived. The staff have no idea where they are. My next pair will come from Vision Express.
