November 2023 by Claudia Linares
Excellent service
November 2023 by Oliver Kemsley
Massive store, with large post office at the back. Staff were knowledgeable and could point me immediately to the exact location of what I was looking for.
October 2023 by Muh Fuei
We were looking for stationery and found this store. They have even more stationery and books on the first floor.
October 2023 by cosy home
Forget it, this store is a waste of space. Entire upper floor with no staff and downstairs only two. Why does it bother staying open!?
September 2023 by David Southall
Talk about rip off prices I am surprised the staff aren't wearing masks and carrying pistols almost £5.00 for a small bottle of diet coke and a twirl chocolate bar daylight robbery will NOT be shopping in WH Smiths again
August 2023 by Margaret Ford
At the self service till, I wanted to change the language to Welsh. 3 or 4 other languages were offered, but not Welsh.I find it shameful that the Welsh language option was unavailable in the store on the main street of the capital city of Wales. Shame on w h Smith.
June 2023 by C T (That Young Critic)
Rude member of staff named Ioana. I was at self service and required assistance from a staff member after five minutes she arrived and was condescending informing me that I need to wait for the machine (which was obvious) huffing at any question I had and looking overall looking displeased with the work. If you can?t work in service then dont.
June 2023 by A Darm
Good selection of books, magazines and stationery. With post office in store.
April 2023 by Jules Smith
I googled first, to check store, dog friendly, so l could bring my elderly, miniature Jack Russel with me, to return a parcel to the post office(on checking saying WHSmith dog friendly) However member of staff at post office counter, quite impatient and abrupt (tutting and sighing) told me dogs were not allowed.I felt quite uncomfortable and left straight away.On my way out, l asked another member of staff, is it dog friendly here, she said yes, very confusing! Not a good experience, yesterday.I normally go to the post office on Albany road, it?s dog friendly there and the staff are always lovely.
February 2023 by Andrew Davies
Smiths isn't what it used to be, shocked at how small its range of magazines has become.
January 2023 by Andrew Cheese
Poor selection of magazines and self service checkout is a nightmare.
December 2022 by Neil Griffiths
Its a whsmith so they try to force vouchers and other rubbish on you like some tabloid rag that's trying to falsify its readership by "giving away" copies despite no one taking them they still get scanned.
October 2022 by Chris Jones
Arrived at store early morning :Escalator has not worked for monthsLift needs clearer instructions.I went up one floor and lift indicated that i was on Floor 2No staff in Book Department and self service till not workingTook purchase to ground floor and served myself.Saved £4??Returned home and looked online to find a cheaper peice for the same book....The Ballroom Blitz by Anton Du BekeI get that staff can be on all.rotas etc but charging the customer extra for this nightmare experience is not for meNB I am not a windbag. .take customer service seriously.I use to work in a 5 star hotelIndeed when i ve had good servce, i have communicated this to WHSmith.I m not sure if Andy got the thank you he deserved....too many tiers of management congratulating themselves?If it s happening in Cardiff i m guessing that it s happening elsewhere
August 2022 by Peter Marshall
Post Office is on the ground floor. That's all I needed.
July 2022 by Nadine Moustafa
Worst post office ever! very unprofessional and unhelpful workers. They don?t care about their customers and does not show any interest to help them. Waited for 20 mins for anyone to come help me but it was im vain. They give you very little information about anything. It should be a very simple return process but with this service one takes forever. I did not even return my item at the end. Never go to this branch.
