July 2025 by ahmed khan
Worst pharmacy to exist. Makes everyone wait days, if not hours to collect prescriptions. Asks if you want repeats yet never gives them then blames it on the gp. don?t even deserve one star. The man with black hair provides the worst service ever.
May 2025 by Stewart Green
Getting much better as they seem to have more staff. Works very well when they request your prescription for you and text you when it's ready. Keep up the good work.
May 2025 by Robert Lane
Sometimes they have forgotten to request my sons prescription from his doctor's. Always seems understaffed with staff and customers frustrated. When their systems work they text on time to say prescription ready for pick up. See you in 4 weeks
April 2025 by Bee
Great pharmacy, you get served and given medication faster than other pharmacies
April 2025 by TNKick
They always give the impression they are under staffed and poorly organised
March 2025 by Angharad Davies
Utterly awful service. Extremely slow. Attitude towards customers. Too busy talking in the back about their personal life. I left after 30 mins waiting
January 2025 by Nada Nado
, the man with black hair and a earring the worst in service he made me wait for half an hour just to request . I was asking for the name to complain about him because his treatment is bad. He told me that he does not understand what I am saying. When the manager involved, I asked her for his name and she was supporting him and telling me that I should calm down or leave. I do not understand what this treatment . I just need to file an official complaint, but no one told me the name.
October 2024 by Huzair Akram
If you wanna long wait go here these people are so miserable would never go for my prescription herethey never answers the phone
September 2024 by Mustafa Hersi
Really bad customer service. The man who's always there just doesn't understand basic customer service. He tells you wrong information, seems unbothered by anything you tell him and is an awful communicator. Really frustrating pharmacy. The staff need training
May 2024 by Rafal
Dirty ,constantly understaffed, with no right medication given. Rude people work there if any.
May 2023 by Alex Edwards
Rude, unorganised, bare shelves, late, 2 hour lunches and fob you off if you are there 15 mins before it closes.... and judging by other reviews, it obviously is a reoccurring problem. If you can't provide a half decent service to the community then there is no point being amongst it really.
May 2023 by christopher demile
Poor ServiceBad Attitude from stafft
May 2023 by Tariq
The service was bad 2 days ago no welcome some staff are friendly and some staff have bad customer service the new staff they have got bad customer service, this place has not changed when you go to collect your medication they keep you waiting so long when they have 4 or 5 staff in the afternoon all there is talking to each other and making people wait in this heat, went here today to give it another try and at 9am I had to wait 15 minutes outside because the pharmacy was not there so he came after 15 minutes.
April 2023 by Katie Jauncey
I went into this branch a few weeks ago to order the 2nd half of my stexerol medication. I went in with the form and was told I needed to reorder with the butetown pharmacy or they could do it for me but would take a week to transfer it. As I was already there, I took up their offer and let them do it. A week and a half later, I went back to homesdale to pick it up. The girl at the counter asked for my name, checked and said it hadn't even been ordered. She said again she would order it. I explained it was very important as my lungs don't function properly without it, so please make sure its ordered. She agreed and said it would be here in 2 days.I went back 2 days later. The same girl took my name. I could hear her talking with the male colleague about my birth control. She came back and said I had to order from the doctor. When I explained my birth control was a completely different thing and I was here for my stexerol, she checked the computer again. What a suprise, it hadn't been ordered AGAIN. There wasn't even anything on record showing my medication. The male came out then, saying I had to order it myself. I explained that I was told they could do it, to which he came up with an excuse "maybe it's with the surgery". A prescription wouldn't be at the surgery and it sounded like lies to shift blame. I asked what had happened to my form. He didn't know.I then went to the butetown surgery, 15 minutes in the opposite direction to see if the receptionist could help. The poor doctor had to waste his time writing me a replacement form. In a time where doctors are incredibly short staffed, this is not something they should have to do. I went downstairs to their on site pharmacy, handed in my new prescription and had it in my hand within 10 minutes, and only 3 days to spare.The incompetence of homesdale pharmacy could of really risked my life and i wont be forgiving that. The constant lies of "yeah we'll order it", when they had nothing even on record on several occasions. Once could of been a mistake but twice is on purpose. Its pure laziness on their part. The staff need training fully. You can't be in charge of a person's health medication with that level of incompetence. You will cause people to end up hospitalised, as i would of been had I of not received my medication on time.The ridiculous thing is, one of the surgery employees recomended having my medication sent to homesdale pharmacy rather than butetown because they're less likely to loose prescriptions, something butetown has apparently been found to do a lot. But I guess homesdale are even worse.I would suggest taking a photo of your prescription before handing it in so you at least have proof of it.I've only given an extra star because one of the homesdale girls was lovely and seems like its not her job to order in. Her customer service was on point. The rest of the experience was shocking.
April 2023 by Andrew Alderman
Homlesdale st cardiff.. two months prescriptions .. never applied for . Repeat every month.. never use them again.. never put into the doctors for my Repeats.. on crutches so struggled to doctors to get them myself.. text service is a samples too.. they need to wake up..
