February 2024 by Samrobmoe
I've used this pharmacy for many years, seeing the staff change many times.In the past year or so, it has really dropped in standards of service to be honest. Multiple times in the past year, I have waited 5-15 minutes in the queue (they are often short staffed and take a while to get to customers), then when served, I have been told that they are no longer taking prescriptions for the day (approx 4.45-5pm)I have had instances of being in the queue and then another person comes through the door and the person at the desk has talked to them instead of the next person in the queue.Today when I waited in the queue for approx 15 minutes, I made sure to hold my presceiption at shoulder level, to make sure it could be seen by the 2 members of staff. When I was finally served I was told that they weren't taking prescription scripts today. When I said it would have been nice if I could have been told this whilst I was queueing, I was told by (who I presume is the pharmacist) that she was not a psychic. When I pointed out that I had been holding it in clear view when in the queue, she said they were short staffed. Surely this is 1 of the 4 possible things that I would be coming to pharmacy for, so it would not take a psychic to expect such?I appreciate that being short staffed is difficult, but clearly this is an ongoing issue, so perhaps take on more staff?If they are no longer taking prescriptions for the day, could they not tell people as they enter the shop, or perhaps put up a sign?I don't think I will bother going here again, despite it being the easiest pharmacy to go to from the surgery next door...I don't like being rude at all, or even putting bad reviews, but this has really infuriated me..
February 2024 by W
Had to wait over an hour even though they said 30mins, had to go back up and ask again in order to get my prescription. Unfriendly and bad service
December 2023 by adnanadnan adnan
They deserve less than a star, I waited, and the workers they just had a lovely talking to each other without even looking at the customers.Very disappointed.
June 2023 by Asiya Ismail
An absolute joke of a pharmacy, prescriptions are never ready on pickup dates, have they no consideration to people?s physical health needs? I can?t be waiting a whole month for my next dose?! This is ridiculous! Being told continuously to come back the next day and before you know it months have passed! You know that place is going downhill when you see new staff every time, no consistency, new faces behind the counter destroys continuity of care and the community, I wouldn?t have a problem if they were all nice, but how are you continuing to hire rude, untrained and arrogant staff. I?m ashamed to say I work for the NHS when staff like this are a part of it. Absolutely rude to customers in particular those of ethnic minority, taking the mickey and being inpatient on those individuals with a language or cultural barrier goes against everything the NHS stands for, get these staff out and make a real change to this awful institution!
June 2023 by Julian Birch
It used to be a good pharmacy, but over the past year the staff turnover is ridiculously high, the space is shabby, more often than not they don't hold the medication, some staff have zero customer service skills and they don't answer their phone.
June 2023 by Mohammed khan
I agree with above reviews. Staff is not trained or just they are lazy? You will never get your medications in time, always ask us to come tomorrow, why? It?s now a common practice & people start accepting it ??
June 2023 by Mohammed Hadia
Worst pharmacy in Cardiff, if not the globe. Very very long waiting times, most of the time the medicine is not available and some of the staff lack the basics of customer service.
April 2023 by M
Young stuff are definitely not trained to deal with patients. They are very rude and unprofessional. Training is definitely needed. The way they speak to people is disgusting. Also meds are never ready as they always tell me to return on a later date. And when I return they still aren?t ready
February 2023 by Daniel23 Herciu
This place it s an absolute joke , after years of picking my medication from them today they suggested me to take my prescription and go away , the staff is way to ignorant
December 2022 by Scott Badham
I understand you're busy, but not being able to answer the phone AT ALL for two days?Just when I need to see if a repeat prescription can be collected?
August 2022 by Emma Awadallah
Real poor experience here pharmacists constantly late arriving to work making customers wait outside for periods of 10 15 mins shameful keep loosing prescriptions an causing major unessential stressors
July 2022 by Ray Noyes
Just popped in to ask advice about poor hearing. Pharmacist used an endoscope and checked each ear and gave me sound advice. Why go to a doctor when such as service is available without an appointment?
July 2022 by Katie Jauncey
Been going here for years to pick up my pills every 6 months. Used to be great but lately the staff seem over worked. Used to walk in, grab my pills in minutes and leave. Had to go in on 3 separate occasions this time. There were no customers in front of me. Handed my slip and waited for 15 minutes. Other customers entered and their pills were sorted right away while I'm still waiting. I eventually left without them as I couldn't stay any longer. Its taken a total of 2 weeks between getting hold of a doctor and actually having my pills in my hand. Something that used to take 2 days at most. Not sure if it's new staff or new managment. But somethings changed for the worst in 6 months.
June 2022 by official HH.x
The young staff are really rude and unprofessional every time my dr say I can get my meds from the pharmacy and its ready but they alway talking to each other and service 5/6 mins later and my meds are never ready. First time okay that fine I?ll come bck but it is always and they say they don?t have it which annoying
August 2021 by Kevin davies
So this is an edit for the new staff that have at this store. So I suffer with mental health and today after coming from to see my Dr because I'm extremely mentally unwell. And the pharmacy got busy pretty quick which of course is no ones fault but my friend asked the girl that served him behind the counter at approximately 17:30 if she could prioritise which of course if they can't not a problem but the attitude from her in an already busy pharmacy but the Girl behind the counter was extremely rude and not quiet in an already busy pharmacy and I was sat at the back and I heard her. I then had to walk out from shear imbarrassment which made me feel even more anxious than what I already did due to the busyness of the store at the time. My friend also had to retract the prescription as the items on there I was prescribed on a emergency to see me through with my mental health by my Dr to help me cope over the next week. I will not be returning here again as since the old staff including Dorris has left the staff are ultimately very rude. These staff should be very careful with how they speak to people as we are still patients at the end of the day and like myself could effect my mental health.
