November 2023 by Maddison Phillips
Absolutely ridiculous I was on my phone right at the back screen brightness all the way down and no volume no one was in frount nor next to me so it was no issue either way staff member comes storming up to me and screams ?what do you think your doing on your phone!! If you?re on it again I?m going to kick you out!!? I want you to bear in mind there were people on their phone with their tourches on and he didn?t care one bit! He was disrespectful as honestly do not go here!! Also rubbish everywhere and seats all ripped and uncomfortable.
November 2023 by Jodie White
Staff on a power trip shouting at daughters over using a phone at the back corner brightness all the way down may I add to look at their train times home! disgusting attitude he is lucky I wasn?t there!
November 2023 by Paige
Was coming here staff comes up to me and my sister and was being extremely rude! , there was no ac worst experience ever and some of the staff have got a big attitude problem
November 2023 by Luci Lightwood
Clean cinema, although we were on screen 5, and the exit signs behind us were so bright they were practically a flashlight. I could barely see the screen, which completely ruined the experience.
October 2023 by Paul Briffett
Nice comfy seats and great picture and sound with regards to the movie we watched (The Creator). Had a free ticket thanks to Sky and Vue, who are now offering two free tickets every month if you have Sky Cinema. The guy scanning my e-ticket was funny!
September 2023 by Adam O
Cracking cinema, used to be a Ster Century cinema up until 2005 (when Vue bought that chain out) and all of the original features from that time (including seats but also the screens - at least twice the size of other Vue's in South Wales) are still in place, making it one of the most unique Vue's in the country. Toilets are spotless and practically gleaming, the staff are friendly and helpful, and contrary to what other reviewers have stated about there being no available parking nearby - parking is 5mins walk away at Fitzhamon Embankment (sat-nav postcode CF11 6AN) and is completely FREE after 6pm!! Park along the left side of the street (it's a one-way street and the right hand side is residential parking only) and you can literally see the Millennium Stadium, Stadium Plaza and the Vue across the other side of the river, a short walk away! And last but not least, tickets are just £4.99 when booked online! Amazing price. Go to the pictures!!
September 2023 by Jd Brand
Dirty ? no AC in rooms. Staff with huge attitude problems. The foyer is completely empty and soulless. Think there is only one good member of staff who I can't remember the name of. Others need training. Looks like its ran by children .... Get some help???
July 2023 by natasha minard
Good variety of different movies the staff are all helpful & polite. Food & snacks are so yummy.
July 2023 by M3yTh3 3
What ID is a 15 year old supposed to have? Other than birth certificate/passport. One particular member of staff with her terrible attitude towards a 15 year old... loves her job a bit too much.... pretty sad really, very pathetic?? No AC in rooms, you get hardly anything when you purchase the popcorn. Need new staff... their attitudes towards people are disgusting especially teenagers. Acting like they rule the world
July 2023 by Jade Forrester
The A/C wasn?t working in our room. This should have been mentioned when purchasing the tickets as it was a particularly hot day. Come out of our screening after 2 minutes of entering and requested a refund as it was unbearable. No apologies or even any customer service skills present. For the latter reason alone and the price, I won?t be returning.
July 2023 by Stephen Jennings
Can't fault it really, but how on earth does it stay in business? It's always so quiet. Opening night of a big summer blockbuster and there must have been a dozen of us in the cinema...
June 2023 by Jennifer Smith
Booked to see Fast X on Wednesday night (24/5). Paid for tickets and 21 quid in food and drinks. We arrived 15 minutes early and went into the theatre, and it was stuffy and hot. Sat there for about 5 min and went to inquire and was told the A/C wasn't working. This should have been told to us when we arrived. 3 hours in a sweaty room is not how we wanted to spend the night. So we left the food and went to another theatre.I
May 2023 by Eleanor Bowers
Clean tidy. Very quiet only 10 of us in the cinema as it was middle of the day. Toilet floors were clean but sticky.
May 2023 by James Barton
Great cinema plenty of screens and good choice of films as result. Seats are comfy and good sized. Get to choose seats upon buying tickets.Standard cinema food options popcorn etc but quantity was good. Standard salty popcorn often has some sweet carry over, but never been to cinema that isn't what happens unless you get there just as popcorn trays are filledLifts are available to not easy to locate, and second floor by long escalators otherwise. Didn't use toilets this visit but in past their facilities were good and seem to remember they had pad bin in toilets so can dispose of pads or catheters at venue, and disabled stall large enough changing someone of adult size is possible.Staff seemed really friendly and helpful.Definitely somewhere I'd visit again and not just because I get free tickets for.Really close to train station which is pro as easy to find, travel too and from via public transport and as its near Cardiff central chance of getting a seat is high for public transport links too and from.
April 2023 by Claudette Smith
I'm not impressed with them. Took my family to watch a movie. Paid for the ticket online. But I was told when we arrived that my twin daughter didn't look 15 and they needed proof. But my twins are 16, but what kind of proof do they have? I offered to show them their national insurance number but was told that wasn't enough. U have to be 16 to receive national insurance. But what other proof would they have? I dont normally walk around with a passport in my bag. Can someone tell me what other proof you need for a 16 old child? They are too young for a driving licence.
