March 2024 by Reda Raihani
Edit : It seriously depends on who you get when you get there. Some employees are really good at their job and really take the time to listen to you and do the best they can, while others are just terrible. From 1 star to 4 stars as I had a young man and young woman treat me completely with utter respect and professionalism compared to the previous two women I had to deal with before. My rimless glasses were fixed, and I was told by the man himself that the defect was not normal. I've kept my 1 star review underneath still:The eye test was perfect, and the whole experience was very good UNTIL I got my new rimless glasses.The right arm that is attached to the frame was very well done while the left arm was OBVIOUSLY wobbly. I had to come back and forth at least three times on the same day to get them to accept the fact that it?s NOT normal for a new pair of rimless glasses to have one wobbly arm.They were seriously trying to convince me that it was normal ????one of the ladies there tried to show me that it?s normal using another rimless frame they had in store, and guess what ? Both arms DO NOT wobble. Going back tomorrow to get them fixed as advised by the ladies there, if they can?t fix it they better not try to convince me that it?s normal, If I think the wobbly arm is not normal then just fix it without arguing or taking me for a dummy.If the glasses were defective, it?s fine it happens. Just admit it and move on.I do love the frame & my vision clarity got better, but seriously?I wouldn?t want to go back.
January 2024 by yil
Perfect, the store clerk's attitude is very good
December 2023 by Amina shabaan
Brilliant service ?friendly and professional stuff.Many thanks to Aniqah, Baqi and Mikail .?
October 2023 by TheBluegrass1948
Went to vision express in st David?s centre Cardiff for eye test was seen by a delightful young lady who was professional and caring the whole experience was reassuring ?many thanks Steve halbert
October 2023 by Charles Roderick
Very professional service l was very pleased with the service.
September 2023 by Becks
Not a very good impression on my first time visiting this store. 2 women on the till with no people skills, not even a warm smile when l approached the counter, just a blank look and told to "take a seat ". I observed other members of staff just sat chatting amongst themselves slumped in their chairs. Absolutely disgusting Customer Service so l decided to leave and go elsewhere. Very unprofessional store unlike Western Avenue. Will never visit this branch again.
September 2023 by Matthew Britton
Shocking service. Staff dont talk. Staff dont understand the ordering process. Most of the staff are there for just the payday and dont care about customers. Unhelpful, unprofessional and a long drawn out appointment that could be easier if people read notes.
August 2023 by Derek Meades
It was absolute chaos when I popped into Vision Express during a visit to Cardiff on a busy Saturday and ordered two pairs of glasses. The assistant didn't know how to operate the ordering system and had to seek help from a busy supervisor multiple times. I have no idea whether I got the right glasses at the right price. And I paid A LOT of money for them (over £700). I arranged to pick the glasses up at my local store (Wells, Somerset) but they turned up in Cardiff instead. No surprise there. When they eventually arrived at my local shop, that local shop couldn't have been more disinterested. I got a cursory glance when I tried them on ("they look fine") and that was it. A terrible experience which I can't imagine how it could have been any worse.
July 2023 by Sonia Grindell
With enormous gratitude to Cardiff branch for picking up not 1 but 2 problems with eyesight. With his professional experience ( he knows who he is), both problems were rectified with surgery. I can't thank him enough. I am more than happy with the service, thank you.
July 2023 by Stuart Rutlidge
Great service. Hannah was an absolute star. A credit to your company.
May 2023 by Steve Clarke
Very to organise eye test.Very professional young lady Manon I think tested my eyes.Very helpful young lady Hannah organised my glasses order.Well done ? vision express Cardiff.
April 2023 by FA
"Your call is important to us, please continue to hold". How important is it, when customers cannot speak to anybody on the number despite holding for 15 minutes and trying several times a day? Perhaps this is where Vision Express really excels - being incompetent and negligent.
April 2023 by R Thomas
Great service from all staff. Eye test was quick and on time. Helpful Opticians.
March 2023 by Lee Clark
Just come from there, I complained that my £500 glasses were scratched despite having scratch resistant coating and only two months old. Very rude manager I overheard telling the person you was seeing to me that it?s tough if I scratched them it?s my problem.Rang HQ to complain turns out they are still under warranty- Shame on you for not even checking!All sorted and repaired after a call from their HQ. - changed to 5 star
March 2023 by Khalid Khan
Absolutely scammers, staff aren?t friendly at all. Manager booked an appointment to bring my glasses in to see what problem I had. Finished my shift early to visit them, managers was not there & the staff who served me wasn?t helpful. My glasses were under warranty and asked me to pay for a new frame which their frames aren?t any good enough to waste my money on. I wouldn?t Recommend this place to anyone you better off going to somebody professional with respect. I will not be paying my visit here again waste of time and money to be honest.
