March 2024 by Alex Ireson
Excellent service. All staff were friendly, knowledgeable and helpful.
March 2024 by Samuel B
Largely useless. You try booking an appointment with them, and get told they'll call you back. They don't.You sign up to do a contact lens trial, they order them in and then never get back to you about the trial.They do an eye test you for, and then suddenly they no longer have your prescription.
October 2023 by Said Ameri
Its a great place, more glasses to choose.
September 2023 by Becks
Friendly staff and Optician, been coming here for a few years.. Tried the Cardiff City Centre Branch but they all lack communication skills so won't be returning. Will stick with this store. Staff are friendly and professional.
June 2023 by David Nutt
Not the greatest visit, staff rushed, seem to be understaffed, waited 20 minutes after appointment time, even though I arrived early. Need to ask numerous time for prescription, then couldn't be bother to look for new glasses will buy somewhere else
June 2023 by Shane Walker
The staff are friendly and nice there is a sense of getting a sale thru I got told buy 1 frame get second half price that was not the case I picked 2 frames both priced at £99 and my total was £208 the receipt was just a card one so a more itemised receipt would be a great
June 2023 by Pete Nicholls
Prompt. Really pleasant and friendly staff. Everything explained clearly. Excellent service. Dominique was lovely and very helpful
April 2023 by Veronica mary fair
I disgusted with the lack of after care regarding this company I have had major surgery on my eye and i had new spectacles in January and when I phoned to ask to see the optician as I was having I was told that they DONT do any after care
February 2023 by russell
Very very professional, would not go any where else, pritpat is very polite and tells you everything you want to know, he's just top class
February 2023 by kos Astatos
I was pleasantly surprised to receive a first class service.The optician was really professional and made every effort to provide an excellent service, very knowledgeable and experienced.Thank you to all staff at vision express for making my appointment a pleasant experience.
December 2022 by Mary Jeffreys (Jeffers)
Amazing service as usual.Sue greeted with a warm friendly hello did all the eye tests and helped me find the right specs for me.Dominic, the optician, professional warm and friendly very patient and nothing too much trouble for anyone. I love that place.
November 2022 by Marc Guy
Absolutely overwhelmed with the service I had today,a certain member of staff went out of their way to help me and I needed help.Thankyou so very much again.xxxx
November 2022 by Pippa Jones
Always, without fail have fantastic service. From all staff including optometrists themselves.The last occasion of dealing with them is when 'June' I believe her name was, went out of her way to call me back with other recommended contact lenses that will save me money each month because I asked for recommendations. They are the Vision express brand. I look forward to trying them.
November 2022 by Asif Alam
So far is more then 2 months and I still do not have my glasses.I have been to vision express so far and another trip is due when my glasses would be ready. I am not sure whe. Money was paid upfront. I think they need to thoroughly look at their system. No point providing a poor services and continue doing the business.
November 2022 by Lynette Davies
It was my first visit to vision express but I was extremely impressed, the staff couldn't have been more helpful and thorough and I will definitely recommend you to my friends and family
