March 2024 by Peter O'Callaghan
Went to get advice regarding walking boots. Chris was very knowledgeable and spent plenty of time going through the options. Settled on a pair of Zamberlan boots. Thanks for all the advice and assistance. Much nicer that going into a shop and trying to pick a pair by yourself. Peter.
March 2024 by David Lewis
Great outdoor shop where good advice is included. It's big for an independent shop and has a huge range of gear for many outdoor activities.
March 2024 by Grahame Irwin
Friendly helpful and knowledgeable staff.The whole place is an amazing experience. I always find something I need in my life.The footwear department is exceptional.Thanks to the up and under team, I look forward to my kit wearing out, so I can go shopping.
March 2024 by Holly Elise
I went to the shop on a day out, so my mum and I had travelled a few hours to get there and it was certainly worth it. The store was big and had equipment for all sorts of outdoor hobbies.Everyone was so incredibly helpful and they even ordered a specific caving suit for me to try on in store! John suffered at least 2 hours of caver faff and made sure I found the perfect helmet, I tried on five helmets and he helped adjust them all and find the best and safest fit. He also made many runs to the warehouse to find what I wanted. Thank you!Everyone was super attentive and looked after us for the 2+ hours we were in the shop. I strongly recommend this shop for your caving kit and I?ll be sure to shop here again.The teddy hunt was very sweet and we managed to find Ben and Bethan!
February 2024 by Stephen Parker
Got to be one of the Best Outdoor Shops on the Planet. no, it is the Best!!!I have known and done business with Up and Under for ages now and I have always been really impressed with the friendly, expert advice, amazing service and the quality of the products that they sell. In my roll as a Teacher, responsible for the Duke of Edinburgh award and World Challenge expeditions in my school. The staff have always provided my students, staff and myself with excellent service, advice and kit. In my experience when I have had equipment issues from participants on Expeditions, I can pretty much guarantee it is from kit not supplied by Up and Under!!Recently I have started a Kayaking Business and Up and Under have been alongside me from the very start, even when it was just a pipe dream. 3 Years on and I own a growing start up outdoor business and I am really confident with all the Boats and Equipment supplied by my friends I Up and Under. I am incredibly grateful for all the expert advice and time, trust and support, freely given by so many of the staff who work there, especially Elan, Norman and James, who were in on it right from the start.I cannot recommend this business enoughCardiff Bay Kayaking would not exist without Up and Under.Many Thanks again to you allStephen Parker
February 2024 by Ian Brocklesby
Excellent service, excellent bootsThank you
February 2024 by Martin Painter- Sims
Really helpful when buying shoes, didn't feel pressured to buy, have a good stock of reasonably priced shoes, even do a discount for boulders members.
February 2024 by Elementree Cardiff
Really lovely people, had a thoroughly enjoyable experience talking to the staff who helped me out no end from ordering me equipment, offering advice and going through rating on kit. Really helpful, knowledgeable and pleasant. Thanks guys, have a brilliant day. Appreciate it.
February 2024 by hazedcraft 321
Went to up and under as soon as we walk in was greates by a lovely woman cant remember her name. She spent 2 hours with me trying on helmets and harness making sure i understood everything about all the equipment. Was a amazing experience and was really happy with her customer service when my shoes die be back to get more!. Thank you.
January 2024 by Matthew Johnson (MJ720)
Amazing place to get outdoor shoes. Gave the staff a description of the use the shoes would get and they pin pointed a mix of shoes perfect for the job. They knew what shoes to try next based on the fit of a particular shoe/brand and had a lot of options for me to chose from. The staff member spent a lot of time just focused on finding me the right shoe that fit well.
December 2023 by Jim S
I was looking for a particular climbing harness. Found Up and Under online and they had exactly what I was after. Ordered online (too far to visit the shop in person).Item was dispatched and arrived the following day. The simple act of adding a nice friendly note inside made all the difference. A really friendly shop and I'll certainly use them for future purchases. Thank you Up and Under.
December 2023 by Caroline Rogan
As always, fab advice by knowledgeable staff and discounts for various outdoor memberships
December 2023 by Gavin Cytlau
I love it here there is so much choice and space to browse and try things on. The staff are always friendly and helpful.I went in to purchase an ascender amongst other things, extra thanks to Ben who spent a lot of time with me making sure I saw every product. This was a great help in ensuring my needs were met and is the sort of one to one service from knowledgeable people you just don?t always get in larger retail outfits.Great experience I would recommend ????????????
December 2023 by Steve Stokes
My first time here with a Friend, and what a treat. I did NOT expect the cavernous interior before I walked in. It was like a Tardis. Fantastic selection of sports clothing and equipment for all sizes and ages, and a Sale Rail that knocked spots off anything I've seen before, amazing deal on a Rab Xenair.Really helpful staff, and a shop that, without supervision, I would be in for HOURS! Thanks guys. Will definitely be back!!
November 2023 by Felix Lighter
The two ladies were really friendly and sounded like they knew their way around the various products, especially the gloves, and not just going off the spiel. Bonus is they both have nice hobbies centered around their jobs. Will definitely be visiting again.
