January 2024 by Jacqueline Nichols
Fabulous team. Gabriella is amazing with her knowledge and expertise. Helped us choose a dream holiday. Will definitely use them next time.
December 2023 by Charleigh Davies
Most fantastic experience - makes booking a holiday so relaxing- fabulous team
September 2023 by Dylan Russell
Came in today to have a browse of some holidays for next summer. I was greeted by meg who sat me down and quoted me lots of holidays. Considering she?s new I went away feeling very informed will be coming to book in a couple of weeks.
September 2023 by Dylan Guppy
Received excellent service today over the phone by Meg D. Provided lots of options and information about a holiday I am looking to book at the end of the month.
September 2023 by Leah Maull
Visited the TUI Queen St store the other day looking at brochures. Meg D was really helpful in guiding me in the right direction for what I was looking for. Will deffo be coming back to book.
September 2023 by Bethany Parfitt
I have been looking to book the perfect holiday for a long time but was struggling to sort everything out myself, after contacting Tui I spoke to Thomas who was super helpful and made everything so easy! Highly recommended
September 2023 by Charlotte Mathieu
After a nightmare with Skiathos flights being cancelled yesterday due to weather and therefore our holiday, we went into TUI Queen street this morning to see if we could change our destination. The whole team were great and worked together to re book our holiday with less than a 24 hour window. Charleigh and Meg were especially helpful and patient and we are now flying to Lanzarote at 6am- can?t wait! Thanks so much girls, you really put a smile back on our faces :)
September 2023 by David Evans
I normally book my flight and hotel separately myself, this time we decided to pop into TUI branch, Queen St, to see what they had to offer for us. What a great decision, we had a brilliant experience. We couldn?t have done it cheaper ourselves, the deal they put together was unbeatable, I checked myself when I got back home and could not do it cheaper myself. So helpful in finding us the right place. Not only sorting out everything from this side but also at our destination, the TUI staff couldn?t do enough, it was all so organised and professional. We have decided to book our next holiday through TUI. Just want to say a big thank you to the team at Queen St Cardiff, especially Amy, who really ?knew her stuff?, Brilliant destination and the hotel was, ?out of this world?. Thank you!
August 2023 by alexandra harding
Booked a holiday today with Gabby, she was very professional and helpful throughout the booking process and helped my partner and I get the best deal. Would definitely recommend.
August 2023 by elise franklin
I?ve been looking for a holiday for a while, however I have been struggling to find where and at a decent price.I don?t go into town much, however as I come across the TUI shop. Considering I was struggling to find a great deal, or just even knowing a great place to stay. I decided to go in and ask for help.I then met the lovely Hana and Megan, who could see I was finding it hard to choose what holiday that would suite me and my partner.However after an hour or so, we came across this most beautiful hotel and of course a great price!If it wasn?t for Hana or Megan I would have just left it.Thank you both for your great service we are looking forward to our holiday next year in sunny Cyprus!
August 2023 by Pretty Little Stuff
Visited today and spoke with Gemma & Hannah who were very helpful with helping me & my friend. We was looking for a city break for next year & they were able to suggest various different locations as well as excursions we could enjoy whilst in the city. We have a few options to choose from now & we will be in soon to book with you. We was very happy with the service we received.
August 2023 by Olivia Warren
I have been into this store recently and I was greeted by two really helpful and knowledgeable assistants. I?m sure their names were Hannah and Charleigh. I suffer with anxiety so coming into store was such a big thing for me, but they made me feel so welcomed.I was looking for a holiday for next year for myself and my partner for our anniversary. I was looking for somewhere around the Caribbean area for two weeks, but not somewhere too expensive that is within budget.Hannah gave me a few options, which were perfect! So now I have a lot to think about because I want to book them all!I took the options home to discuss with my partner, we?re still undecided.I will be back to book once we are in agreement, and i really hope to see Hannah again!Thank you both to Hannah and Charleigh, you made my visit so comfortable!
August 2023 by Samantha Peck
Had the pleasure of booking a family holiday with a young lady named Charleigh at this store and I must say for someone who never writes reviews I had to make sure I did this time as she was wonderful! As this is our first holiday with our baby daughter I wanted to make sure it was the right place for us so had a list of wants/not want and Charleigh was so patient with us and gave us so many options on places. I?ve never been so relaxed and confident in booking a holiday abroad but thanks to her outstanding customer service I will happily book every holiday with herThe Steel Family :)
August 2023 by Georgia Perkins
Went into the Cardiff queen st store today for some prices for a holiday to Mexico next year, the lovely sales women i spoke to called Hannah was very helpful and knowledgable gave me all the information I needed and wanted. Another colleague called Amy was also very helpful with my query and gave me lots of information in regards to the destination. Looking forward to going back and booking for next year with them
August 2023 by Linda Franklin
Enquired about a last minute holiday in October for 4 people to Tenerife. Amy and Hannah were able to find me multiple options that suited our budget and desired airport to fly from. We booked over the phone and was impressed by the effortlessness of the whole experience and professionalism of the agents who dealt with us. Thank you! We will be in-store soon to sort our currency before our holiday!
