March 2023 by Jonathan Salter
huge disappointment with the Venue that was attended on Saturday. I have attended the venue many times before, where we were greeted at the door, taken to a dedicated VIP area and looked after. Drinks were on the table and all in all we had a great time.This was not the case this time around! When attending I told the door man that we had a table booked. He told me to go and see someone at the bar. After waiting for 15minutes, the bar tender told me to find a table and then come back for my drinks order. We found a table, but it was messy and other party goers were dancing on tables around us. We then waited another 15 minutes to get served. I asked for drinks to be bought to our table, but they said they didn?t do that. We then ordered 8 lagers, 2 ciders, gin & tonic and a whiskey. We asked for draught stout, but this was off. The selection was very, very poor.After starting to drink the lager (pilsner) we all thought that it tasted awful so went back the bar to complain. Again, we queued up and were told that we could have CANS instead, which were better. At this point I had enough and spoke to a manager and asked for our money back, but he said that he couldn?t do that, and we would have to request this via head office. He said that he would put me in a VIP area and reluctantly we agreed. It was so far removed from a VIP area, No heating, no entertainment and no atmosphere. We were then given 8 cans in an ice bucket, which tasted the same as the draft (Awful). We had a bottle of Rum, which was fine but to be honest by this time we just wanted to get out of there. So drank up as quickly as possible and left.Another group then entered the VIP area and left after about 10 minutes and even gave us their beers, which we didn?t drink as they were horrible. If I was to mark down my experience out of 10 it would be -10. Absolutely awful, I was very embarrassed that I took my guests there and will never attend again.
February 2023 by Missfon88
The last few reviews doesn't exaggerate, this place is beyond awful. Used to be amazing for after games, they even used to host both rugby teams but I wouldn't even dream of hosting a student event here!! Toilets were a disgrace, didn't look like they had been cleaned in weeks and 70% of them were broken. Most of the taps didn't have any running water. Barely had any drinks available and didn't even seem bothered about restocking, the manager didn't give a crap. Please stay away unless you want really expensive drinks at a complete dump.
February 2023 by Resort705731
Dreadful appalling worst bar I have ever been to, avoid at all cost?. Not gas to run the beer taps?. Toilets don?t work, shouldn?t be allowed to be open
January 2023 by James Crump
Much better alternatives on the same street. Avoid. No logic to prices.
January 2023 by Chloe Ella
First experience here.. really big venue and friendly staff. But massive shout out to James who was friendly and accommodating :).
December 2022 by Alastair britton
I?m surprised this place it still aloud to open, take a look at the toilet pictures. Unreal! Disgusting in there.
December 2022 by 975leannet
Well what a dump! We paid for a booth for 14 people and u couldn't get 6 people in there we couldn't go in until 4pm, and then we did it was freezing cold up stairs, toilets were disgusting sick in the men's and a bucket soaking up a leak!! Then the women's lots were out of order no tiolet paper and poo all around the seats, now I couldn't understand as it had just been opened upstairs, If it had been open for hours and people were drunk it would have been a different story. BUT this was not the case as they had just opened upstairs and we were the first group up there!! The manager told us f@#k off and drink somewhere else his attitude was appalling. Customer always right? And said there was nothing wrong in tiolets. I would not recommend this place to anyone and everyone we spoke to was leaving after there drinks!!! Shocking service and what a dump!!!!
November 2022 by Ty _xox
I have visited before and had a good night although last weekend when I visited for my birthday with a group of friends, Me and a few others arrived first and we were let straight in without payment but when the rest of our party turned up (who were black&Mixed) minutes later they were refused entry and when they explained that half of the group had already been let in they were made to stand out in the rain till the bouncer decided to make them pay! Won?t be visiting again seeing as there is a race problem!
August 2022 by Natasha Joyce
COMPLETE SHAMBLES.On Saturday night we attendedTiger Tiger Cardiff and had booked the karaoke booth for 2 hours from 10pm to midnight.Firstly we were shown to the booth to see it was filthy dirty and the floor was all wet.The worker there openly told us that the booth had not been cleaned as we entered but made no comment about apologising for this.Secondly, the booth was unbearably hot to the point each person had to go and stand outside every 5 to 10 minutes.We were advised the air con had broken in there but yet again no apology for the inconvenience. Nor were we advised at time of booking or in advance after the booking was made by anyone that this was the case.There was nothing but a small battery powered fan that we each had to pass around one by one to try and be able to stay in there and use the booth for karaoke.Thirdly, the woman that took us to the booth and explained the rules was also incredibly rude and kept telling us to shut up and even said she ?just wanted to finish her shift.? She couldn?t have been less welcoming and unapologetic.The fact we paid £200 for 2 hours in this state is completely unacceptable and we are all pretty disgusted.I am not normally someone to complain but this has given me no choice to contact you. It?s utterly appalling and none of us would return to your bar again because of it.It was our works summer due and quite frankly your organisation put a dampener on the end of the evening.Complete waste of £200 plus all the drinks we bought on top. Go and spend your money elsewhere this place is the biggest rip off!
August 2022 by Nomad827828
COMPLETE SHAMBLES. On Saturday night we attended Tiger Tiger Cardiff and had booked the karaoke booth for 2 hours from 10pm to midnight. Firstly we were shown to the booth to see it was filthy dirty and the floor was all wet. The worker there openly told us that the booth had not been cleaned as we entered but made no comment about apologising for this. Secondly, the booth was unbearably hot to the point each person had to go and stand outside every 5 to 10 minutes. We were advised the air con had broken in there but yet again no apology for the inconvenience. Nor were we advised at time of booking or in advance after the booking was made by anyone that this was the case. There was nothing but a small battery powered fan that we each had to pass around one by one to try and be able to stay in there and use the booth for karaoke. Thirdly, the woman that took us to the booth and explained the rules was also incredibly rude and kept telling us to shut up and even said she ?just wanted to finish her shift.? She couldn?t have been less welcoming and unapologetic. The fact we paid £200 for 2 hours in this state is completely unacceptable and we are all pretty disgusted. I am not normally someone to complain but this has given me no choice to contact you. It?s utterly appalling and none of us would return to your bar again because of it. It was our works summer due and quite frankly your organisation put a dampener on the end of the evening. Complete waste of £200 plus all the drinks we bought on top. Go and spend your money elsewhere this place is the biggest rip off!!
July 2022 by Gareth Lennon
Terrible pub. Completely down hill. Match day and nearly every draught is off - probably a reason behind that considering it?s completely empty. Should have stayed closed down. Do not attend. Bouncers doesn?t understand current covid rules either.
July 2022 by Katie Reid
The most scummy company I have ever had the displeasure of dealing with. Breached refund T&Cs and ignored all forms of communication, luckily my credit card company were able to reimburse me. Upon trying to enter the place with our paid for booking, was told a PAID for ticket didn't guarantee entry and that they were full so wouldn't let us in, absolute scumbags and were full of their own self importance, totally smarmy the whole time. Awful, worst place in Cardiff without question
July 2022 by Tanya Flello
Appalling place. Terrible service. Ordered food for 13of us. We had three trays of cucumber, tomatoes and celery!!!! Went to pay to be told there was no charge.... £135 taken out of my bank today!!!! Disgusting. I wouldn't advise anybody go there .
July 2022 by Mornadest
Overheard managers talking down to their staff this weekend, the way they spoke to the staff is unacceptable as well as charging more for 'males' than 'females'. It just seems like at least, the male manager i overheard talking to staff, really doesn't care for their employees and treats them awfully. The poor staff
July 2022 by Sasha Greenlees
If I could i would rate 0 stars. Awful night out. Had to drown my sorrows with expensive, poorly poured pints. Wouldn?t even come back If I felt suicidal
