October 2024 by Lee Jones
I have been a loyal Tesco customer for over 35 years, with the supermarket being my sole choice since I was 18 years old. I have shopped consistently at Tesco every week, demonstrating unwavering loyalty. Yet, my experience at the Tredegar St Cardiff store on Sunday, the 20th, at around 10:15 am has left me furious and completely disappointed.
When I arrived, the external sensor on the door was not working properly, as it often has not of late. Several customers and a staff member, who was smoking far too close to the entrance, stood outside, waiting for someone inside to trigger the sensor. When I gestured to a staff member standing behind the glass to open the door, I was met with a dismissive shrug?clearly, he had no interest in helping.
After another customer triggered the door, I went in, grabbed my items, and headed to checkout. The same staff member who dismissed me earlier was glaring and saying something from behind the security screen. When I politely asked him to simply trigger the sensor earlier, he retorted, ?That is not my job.? I reminded him that helping customers should be part of his job, but he defensively claimed he was busy, which was clearly not true.
What happened next escalated quickly. This member of staff, a 6?4? thug of a man, started raising his voice at me despite being several yards away and behind a thick glass screen. He seemed determined to cause a scene. At this point, he called another staff member over, a lady I had interacted with before. I apologised to her for being called over unnecessarily and explained the situation. She told the aggressive staff member to stop, but he blatantly ignored her and continued his aggressive behavior.
I finished my transaction, ignoring his outburst, but I am appalled at the lack of professionalism and outright aggression from this individual. The shift manager did absolutely nothing to deescalate the situation, showing complete indifference. The staff member in question not only disregarded his duty shift manager?s instructions to shut up but continued to throw his weight around, showing no respect for either the staff or the customers.
Afterwards, when I contacted customer services, they informed me that they wouldn?t even report the incident to the store management team. This just reinforces my belief that Tesco simply does not care about their customers. Despite my 35+ years of loyalty, they have demonstrated they are not interested in addressing such appalling behaviour.
Once I spend my remaining Clubcard vouchers, I will never set foot in a Tesco store again. They have lost my loyalty entirely, and their apparent disinterest in customer care is inexcusable. I strongly urge management to address the thug behaviour and lack of professionalism displayed by their staff before they lose more loyal customers.
November 2023 by john murray
Handy location
October 2023 by Muh Fuei
Tesco Express is a convenient store that offers a wide range of products, including fresh groceries, toiletries, and baby essentials. The store is well-organized, and the staff are friendly and helpful.
October 2023 by Sorin Cojocaru
Went i on a Saturday night , very busy and there were a lot of drunk people coming for some food. There was a small altercation but the staff there solved the issue. The shop itself it's very handy and close to hotels with a lit of things to choose from.
June 2023 by Ace Myrddin
Rude staff asking for ID when i celarly look over whatever age they need to question and refusing the sale because my wallet was stolen. I?m sorry but no one under the legal age has over 50 tattoos on show. Get it together.
May 2023 by JASON FERNANDES
Good place for shopping
April 2023 by Lifefan?s 10 hours
Very convenient location. Tesco is Tesco, don?t listen to other reviews
April 2023 by benjamin wellesley
10/10 can't do frosty
September 2022 by Scott Keenan
Staff extremely moody and unhelpful. If you go morning time before 7am you have to stand outside like a numpty before they open the door each time with a fob. Also when you leave! They also don?t rush over when help is needed on the checkouts , poorly run needs a good shake up!
August 2022 by Lucas Lutkus
Saw so many reviews talking about the staff. What I love about this place is that you have the option to buy everything without having the need to talk to anyone. Several automated checkouts. Perfect for people who just want to grab their stuff and leave like me.
May 2022 by Stephen Lloyd Cook
One particular ignorant woman staff member very unhelpful seemed too much trouble to serve. She stared silently at me and I had to ask if she was free to serve me. Rude. I'm going back in to get her details and complain to head office
March 2022 by S Lloyd Cook
One particular ignorant woman staff member very unhelpful seemed too much trouble to serve. She stared silently at me and I had to ask if she was free to serve me. Rude. I'm going back in to get her details and complain to head office
January 2022 by Stephen
One particular ignorant woman staff member very unhelpful seemed too much trouble to serve. She stared silently at me and I had to ask if she was free to serve me. Rude. I'm going back in to get her details and complain to head office
January 2022 by Adrian Newton
Very clean and well maintained and organised
July 2021 by Annie Robakidze
Awful management .extremely rude staff. Closing down 10 minutes early pretty much all the time. Manager Emily completely ignored me when I was explaining that I just finished the work and I was running to make it on time to buy some groceries But it was shut down 10 minutes Closing time . This happened on 05 May 2021 at 10:50 pm I believe it is false advertising if it?s Advertised As 11 o?clock closing time but it?s not .
