March 2025 by Sophie Day
Awful service. The staff were unhelpful and there was no option to place an order with a human. Everyone around 7 people were all struggling to use the machines yet not help or alternative way of ordering was provided. The atmosphere became very stressful as everyone was frustrated. This service is no good for young or older individuals who may struggle with technology.
March 2025 by Ken
Parkfield house, Cardiff.
What an absolute disgrace, over 30 minutes waiting for a sub. Staff completely useless with a whomever shouts loudest gets served first regardless of order time. Watched several orders come in after mine and be prepared before mine. When I spoke up, I was advised will do yours next, my response, no just do it in order, still got mine next which is unfair on those waiting longer than me. Installing those order machines is the worst thing you could have done.
March 2025 by SION DAVIES
Subways have McDonald's style service screen, no ordering with a person which seems odd for a subways!
February 2025 by Jared Edwards
Driver hung up in a mood when giving repeated instructions. I ALSO put on the notes, also sent instructions direct to courier, I'm disabled so cannot walk, also said in notes. Driver still expected me to meet him. Rang up Subway to complain about Driver and woman I Spoke to said ok and also hung up, absolutely disgusting service but amazing food.
September 2024 by Owangutan
The workers were very polite I accidently talked a little bit aggressively it was my fault and I said sorry, service was great, give the workers a raise ?
July 2024 by Roger Clarke
Looked like two new staff there , not very quick service , wasnt many people in or out while we were there .
July 2024 by S Pal
Food was just ok, almost cold, shop do not have any ambiance, staff were helpful. Really not much to say. I have much better food and experience with many other Subway shops in different parts of UK.
June 2024 by Luke
Great staff and good sandwiches. Some other great side options, the best cookies too. Good offers via the app also.. Hopefully they bring back shredded carrot haha).
Vegetarian options: They also change the gloves if ordered vegan / vegetarian.
April 2024 by Steve Hurley
Ordered through just eat app. Food didn?t arrive rang subway said it was not there problem call just eat. Never use again terrible customer service
April 2024 by Bobby B
There's always an excuse for this store when points and promotions are concerned. The staff are directed by the owner to inform customers that the scanner isn't working - when it fact it functions and operates correctly.
No hair nets or hygiene precautions are taken here. I've experienced hair in my food on a number of occasions, and the fact that it hasn't been addressed since the first occurrence leads me to believe the staff and owners simply don't care. With a Greggs a few doors down, I'm hoping that this is just another business we'll see with lights off and boards on the windows.
March 2024 by Adam Perfect
Like others have said befor! Food is ok, but the staff was kinda rude.... Especially the person that takes the orders with the bread etc. How she said what bread etc eyes rolling and with attuide quiet a mid age woman possibly in 30s + The salad person was amazing and the cashier was top notch and respectful with a big smile and is happy to wish everyone a nice day etc, She basically kept her self to her self !Day: Thursday 14th March!
March 2024 by Krishnamurti Upadhyay
I went there because it is the nearest subway from heath hospital.My wife was hospitalized and I have to come here but the guy is kind of rude and avoiding person.He have an attitude like if you want food then stay there otherwise go back I don't care.I have to think twice before I go there.Although lady was nice and ok.
December 2023 by adrian morgan
Poor experience. Ordered a delivery which was pushed back a number of times. When I rang to chase the order up the staff were of no help and frankly weren't interested in helping. Cancelled my order and won't be using them again.
October 2023 by sophie x
Overall,Terrible to work for and the boss is a bully.
October 2023 by Adam Fox
Like others have mentioned - I have been in touch with the store a couple of times about not being able to redeem offers they are signed up for (3 free cookies with a sub, footlong for £4.99 etc) - just to receive a generic response back from the owner. Will not be visiting again.
