October 2024 by David webb
So inconsistent, one day you get a nicely made coffee, just as you ordered, the next day you get a cup which is complete crap
September 2024 by Tin Chan
Love 24 hours service
September 2024 by Anne Mckay
Staff wS very pleasant. The quity of the food could be improved sausage tolls was just blah but the porridge(not oatmael) was good
September 2024 by Emily Williams
Staff are always soooo friendly and helpful, always have the best service here (especially from Gabby!!) Food and drinks are always amazing and always quick too!!
September 2024 by Cerys Sullivan
Exceptional customer service from the staff here, always clean and the atmosphere is very relaxing.
Definitely recommend going here if you?re on your way in or out of Cardiff.
The staff here are very friendly and welcoming.
September 2024 by P F
Extremely disappointed customer service. Visited on 26th August 2024 at 17:53 pm. 1 star is way too many. I have long wished to share my feedback, as I find myself regrettably disappointed with my recent experience at your branch. During my visit today, I encountered an individual who deviated from the typical professionalism one would expect. I have been served by a young lady who seemed to be new in her role.
My friend and I ordered 2 slices of the Pumpkin marble loaf with 2 hot drinks. When we received the loafs we noticed one of them had been smeared against the back wall of the display fridge with some of the cream and Pumpkin seeds stuck on it.
When I politely asked the young lady to change the loaf with the nicely garnished ones, she was constantly discussing the situation with her other workers on the headset. This caused significant delays and frustration.
Despite a long wait, another girl came to us with an extremely unpleasant attitude asked why I want a replacement. I explained the condition of the loaf is not acceptable and I believe its not hygiene to eat due to its contact to the fridge wall. She was constantly asking me why, why? Instead of respect to the customer and accept my request and do an exceptional customer service she was just trying to force me to accept her perspective, aggressively. She had no manner and had a very aggressive attitude.
After a long discussion, she grabbed a plate with a loaf and threw the plate at me in an aggressive manner, which made me feel very uncomfortable as disappointed.
This level of unprofessional behaviour is unacceptable and ruined the entire experience.
When the full service is not provided, why should I pay the full amount?? If my cake has been smeared against the wall, why should I have to pay the full amount??? If you handle service in this manner, customers should have the right to pay less.
So I had to ask to speak with the manager and I explained her aggressive behaviour. Regrettably, he wasn't helpful at all. I've never seen such an unqualified team at one place.
Extremely disappointed with the service. The staff was unhelpful and rude. Better training for staff and quality control on orders would greatly improve the service.
I won't be returning and would not recommend this place.
September 2024 by Mojgan Moshtagh
Extremely Disappointing Experience and Unprofessional Behavior at Starbucks
On August 26th 2024, at 5:53, my friend and I visited Starbucks and had an utterly disappointing experience. We both ordered a slice of pumpkin cake, but when we received them, we noticed that one of the slices had been smeared against the back wall of the display fridge, with some of the cream and pumpkin seeds stuck to it. When we politely asked the staff to replace it with a clean slice, we were met with completely unprofessional behavior.
One of the staff members told us that they couldn?t replace the cake. We explained that this cake was not hygienic to eat due to its contact with the fridge wall. Instead of addressing our concern, she responded in an inappropriate and dismissive manner. As a customer, I expected to be treated with respect, not to be spoken to in such a rude tone.
When we asked again for a replacement, the staff member angrily grabbed a plate, and without care, placed another slice on the counter. This action caused a loud and unpleasant noise from the glass display, which was entirely inappropriate and disrespectful.
Finally, we asked to speak with the manager and explained the unacceptable behavior. To my disbelief, I have never encountered such an incompetent and unqualified manager who lacked basic customer service skills and made no effort to resolve the issue.
This experience has left me deeply disappointed, and I am unlikely to return to this branch again. Starbucks seriously needs to review the conduct and customer service training of its staff to prevent such unpleasant experiences in the future.
September 2024 by Autumnblueskies
Great Starbucks, never too busy and lots of space to sit. Nice surroundings with lots of lovely trees and greenery
Wheelchair accessibility: Easy to access with wheelchair, and all on the ground floor
September 2024 by Georgia
Alana and George were fantastic. Issues with tills so gave me my drink for free. A total act of kindness and it does not go unnoticed. Thank you so much. You are a credit to Starbucks!
September 2024 by chris windley
Great !
September 2024 by Caitlin Jones
Very lovely staff members. i?m never sure on what i?d like to drink and they are very helpful and kind when assisting me! absolutely recommend stopping in if you?re ever in the area!
July 2024 by Darran Page
Shocking service please consider disabled customers.. and have a better attitude. It costs nothing to be polite..
July 2024 by S Travers (The Huntress)
We frequent this Starbucks as usually, the service is decent enough and most of the staff are pleasant and friendly, but we won?t be anymore. The staff today were slow and downright rude. The guy with shaved dark hair who was there this morning watched us walk in, wait at the till to be served for ages, walking back and forth past us with a bad taste in his mouth, not even acknowledging us waiting, and throwing the hot food he was warming over towards the Drive through counter. He looked at us, several times, but not once has the decency to speak to us and say ?Sorry to keep you waiting!? Or, ?We?ll be with you in a second!? Nothing. So so rude. He looked utterly miserable and clearly didn?t want to be there and customers were just an inconvenience to him. He shouldn?t be in a customer facing job, and be been using this store for years, and he is always miserable, but today was something else! The other staff members also saw us waiting and failed to even speak to us. Shameful behaviour from front of house customer facing staff at a reputable coffee shop! Sort your staff out.
June 2024 by Maggie Pinkney
Spotlessly clean.
V friendly staff
Great coffee
June 2024 by Stuart Baker
The coffee and cake are standard to all Starbucks. The carpark is small here and always full
