March 2024 by mohamed sai
Avoid this place bunch of thieves. during the hardship we are in. the price raise of everything around us. These people steal from you by overcharging you and trying to sell you options that you don?t need on your glasses. It?s a shame they look at you as a money machine I just went there today And they went to charge me £50 extra on my previous bill instead of £10For no reason when I rang around at Specsavers in town, found out that I was overcharged She tried to justify it.
February 2024 by Alicja Kowacz
Terrible service and if not my determination of finding out all the deals and what I could do with my old pair, I would be scammed in two stores.
February 2024 by Express Imaging
A big thank you... and amazing service, got a cut in my eye from repairing cameras(as you do), the team gave me a once over, excellent service, so helpful... they love the venga boys
February 2024 by Eve White
Was very helpful, and was very pleased with my glasses
February 2024 by Viorel Chitu
Very disappointed as I waited too long and wasn't notified when the glasses were ready and in addition both pairs were not ready! Kind of expensive! I will not return, I do not recommend!
January 2024 by chris ashton
I can?t thank the staff in the Albany Road branch enough, Amanda especially was amazing. I went into the branch as the arm on my glasses had snapped after only a few months and was told that mine glasses had been discontinued. This was quite stressful I as was leaving after that afternoon with a theee hour car journey that I needed my glasses for.Amanda called every store within a 30 mile radius to see if they had my glasses by off chance. After making around 10 calls Amanda could not located any. Apologies I don?t know his name but a colleague of Amanda came over to assist and had an idea that a different frame may be the exact same shape as my broken one. Within 5 minutes they came over with great news that they did.I have never been in this branch before but I will be using them from now on. Anyone who goes above and beyond for a customer that is not from that branch deserves recognition.Thank you Amanda for saving me a lot of hassle and worry.
January 2024 by Monika D
Horrible experience, opticians acting defensive instead of trying to help when patient comes with questions and troubles. Talking about the patient in 3rd person when stood nearly by the patient. Behaving as if the patient is an inconvenience for even coming to see them.Trying to push for incorrect glasses prescription. Putting in and taking contacts out without washing their hands multiple times, then in an aggressive voice saying that my glasses are definitely incorrect as I couldn't see properly anymore, having had my eye tempered with so many times. General unpleasant experience with the optician acting like a moody schoolgirl, becoming rude and raising her voice with me.Would avoid at all cost.
December 2023 by Ch Ahmad Bilal
Everything was very good had a great experience there, all goes very well
December 2023 by Sarah P
Having visited many opticians over a period of 65years this was excellent. Well done Albany Road
December 2023 by moh In Britania
I have been seen hea it was very helpful
December 2023 by Rose Hoque
Brilliant staff and optician. They are a busy branch but they do their best.
November 2023 by David Robson
Amazing service I broke my only glasses the same day I was able to get an eye test and got replacement really fast would recommend best Specsavers in Cardiff
October 2023 by welshexile
Was late to book an appointment after arriving from Norway but managed to get one. From the moment I walked through the door the staff were incredibly friendly and helpful. A special mention goes out to Milsie who was brilliant! Can highly recommend!
October 2023 by Andre Farinha
she done jt but alot could be different... don't know what to do next
October 2023 by Jasmine Atkinson
Lovely visits everytime. Staff are super friendly and thanks to milsie for such a nice chat whilst sorting out a contacts payment plan!
