January 2024 by Daniel
We went to have a festive meal there, which was booked and paid in advance, and it was probably MY WORST EXPERIENCE in Cardiff. To give you an idea, it's the first time I'm writing a review with less than 3 stars (and believe me when I said I would give 0, but the minimum here is 1 star).First impressions about the place weren't good: the music was incredibly loud there and the light so down. It looked like you were in a discotheque and it was impossible to have a conversation with your friends. There was a moment in which I even couldn't listen to the waitress, saying her "Excuse me, I can't hear you well. Music is really loud". She only said "I know. Sorry", without doing anything else for solving the problem.On another hand, the service was slow as a slug. They really honor the name of the place. We arrived there at our time but they didn't serve our food until over one hour and a half later. The service was so slow that some of the dishes weren't hot when they were served, just a little warm, and those who received their plate should eat quickly and not wait politely for everyone at the table to be served. If you waited a little, your food was completely cold. Some of us had already finished eating when others had not yet been served.But the worse thing was when the staff told us we had to leave the table in 5 minutes because they needed it for another people who booked it. They were extremely slow serving our food but, now, they wanted we rush for leaving when they were still serving the desserts! Finally, they forced us to leave the table, we had to finish our drinks standing and two of us didn't get the desserts (which is so unfair because they also pay £32 for a menu that included just a main dish plus a dessert). One of the people in the group went to speak to the manager about this and his answer was asking him for writing an email. This happened in the first week of December. A month later, he is still waiting for a solution, as he has only received a generic email.Regarding food, honestly, the menu didn't worth the price: £32 for a poorly cooked steak with fries and an ice cream that actually was a simple Magnum lolly ridiculously served on a plate with a flower on the top.Conclusion: Bad atmosphere, improvable food and unacceptable manners to treat diners. We will never back to this place and I will let my friends know about this horrible experience.
January 2024 by Courtney Finbow
Came in for a bottomless brunch and had a great time! Food was amazing and our server Shannon was great, we will definitely be
January 2024 by Jack Snook
Me and my partner have had a brilliant new year?s eve here so far, the service has been incredible; went for a bottomless brunch and haven?t been without a drink the entire time, our server Megan was absolutely incredible tonight and Millie was so attentive aswell, both absolute credits to the team here, keep up the amazing work guys !!
January 2024 by Rachel Harding
Went for bottomless brunch for our friend?s birthday celebrations. The service received was absolutely phenomenal really added to the atmosphere which was warming and friendly. A huge shout out to Shannon who really saw what we were all about and greeted us and tended to our requests. Ash our server was great and was on hand to make sure our time at the Slug & Lettuce was a great space to celebrate in style. Will definitely recommend and be returning, Thank You Guys!!!!
January 2024 by Shannon Finbow
Came here for a birthday bottomless brunch and was one of the best I?ve had compared to other places! Drinks were constantly being topped up by our lovely server Megan and food was really nice. Will definitely be coming back soon for nice cocktails, good food and super nice staff! ?
January 2024 by tom hitchman
Ashleigh and Cerys were topQuality waiters.So attentive and kind. Great sense of humour:Thanks both for a lush evening!
December 2023 by Jayson Sandiford
We were served by Stevie who was amazing, attentive and a great representive of slug. Kept our drinks topped up and overall made such a positive impact on our
December 2023 by Clara Greening
Georgina made our time absolutely incredible! She goes above and beyond and is honestly the most kind and caring woman! She made our day so special and she is just the best! Totally amazing and always checked up on us! We?ll be back
December 2023 by Holly Simmons
Georgina was a brilliant waitress and brought us drinks consistently throughout our stay, sometimes faster than we could drink them. She was friendly and personable and we thoroughly enjoyed our time there.
December 2023 by Erin Evans
We were served by the lovely Georgina! She was very attentive to us the whole 2 hours of our bottomless brunch and was lovely. She kept the drinks topped up and was overwhelming nice. We had such a fun time would definitely recommend!
December 2023 by Aurora Dix
Pre-booked a table for 9 for bottomless brunch, got given a table for 8 and had to find a chair and make the extra space ourselves. Staff were nice but the cocktails were very watered down and the food was ok but over all the Slug & Lettuce on St Mary Street is so much better in every aspect.
December 2023 by Natalie Elson
Absolute shambles. Me and 4 friends booked in for a 2hr bottomless brunch. When we arrived we were told our table wasn't ready and to wait by the bar where we paid for a drink and sat down 10minutes after our reservation. The drinks were very slow coming and we'd only had 2 drinks each in an hour. After we complained they gave us a bottle of prosecco for the table (which only one of us drank) and they then gave us doubled up rounds which we were rushing down us to get our moneys worth. We mentioned twice that we were still waiting for our food and it came after we had complained a 3rd time after an hour and a half. Food came, I had the breakfast and most of it was cold so it got sent back. I had a black outfit on and ended up with chewing gum stuck to my skirt from under the table. I told the staff and they apologised, said they check the tables after every booking but when I looked under the table there was at least 10 chewing gums stuck under there!!! I pointed it out to the staff and they couldn't really care so I had to sit to the side the whole time so I didn't get anymore stuck to me. The taps in the women's were scolding hot and they eventually put a caution sign on them. There were sanitary wrappers all over the floor in the ladies cubicles. I personally wouldn't return here again. The music however, was ON POINT ?
December 2023 by Hayley Evans
The room was freezing cold. We waited over an hour for food. We only saw our server once when they brought drinks over (we ordered on the app). When our food did eventually arrive we had our mains and starters together. When we questioned this we were told that the staff cannot tell on the app if what is ordered is a starter or small plate. Lots of tables around us were complaining because they had shows booked and their meals were not arriving. There was no explanation or apology for the shambles.
December 2023 by Lynn Statham
I booked for bottomless brunch for me and my friend on a busy Saturday afternoon. Cerys our waitress was absolutely amazing. Nothing was too much trouble and she is a credit to your business. We did wait a little longer than expected for a round of drinks but she noticed before we even said anything and she made sure we had them straight away as well as extras. Overall it was great afternoon and we will definitely be returning.
December 2023 by Kathryn Richards
Turned up on a wet and miserable Monday afternoon, just looking for a quick drink and food.The manager was absolutely amazing, we had a wonderful few drinks, food and stayed for hours for the atmosphere and warm welcome we received.Excellent cocktails would definitely recommend.
