March 2024 by Linda M Stokes
What a lovely sales advisor Robin was. So helpful & chatty & explained everything. Credit to SCS
March 2024 by Helena Gardner
Bought a Hoxton sofa from this branch of ScS just over a year ago. It's been used lightly by three slim adults, but it has now completely fallen apart.Really shoddy build quality, I wish I'd inspected it more closely before buying. I paid £409 for this sofa, they're now trying to charge £899 for the same thing!Avoid!
February 2024 by Joanne Smith
Terrible service bought a brand new sofa and a unit for the passage on sale, on dec 1st sofa got delivered on the 10th dec but no table unit, scs were saying they sent it to delivery place they?ve misplaced it for over 5weeks mind, ? Yh whatever!!!Then the distribution centre said they haven?t received it and couldn?t find it??So where had it gone, I paid for the item and they never once got in contact with me to give us a update, on the 28th dec I was told by scs customer service that the unit had been found, but couldn?t be delivered untill the 4th jan as was off due to Xmas, anyway, still never heard anything so we phoned back on the 8th jan and guess what Kim from the cardiff store I?m leckwith only took my details for the sofa, and nothing for the table delivery that?s where they messed up but won?t admit it, when Kim phoned an with a terrible she told me they can?t find the unit the only thing they can do is give me a refund!!!So why was I told they had found it on the 28th an would be delivered asap when back open,AlsoWhen we went into scs back before Xmas I wasn?t on planning buying anything then, untill after Xmas, but Kim and another guy really put the pressure on and I gave in I wish I never now!!After the way they have treated me.I didn?t want a refund, surely I paid for that table, they will have to replace it right?I?ve made a complaint anyway and awaiting on response,I advise anyone who is thinking of buying from SCS to NOT BUY FROM THIS STORE OR SITE!!!It?s hard to get in contact with them gets pushed puller to post and 7/8weeks down the line all of a sudden it?s just disappeared!!!WOW TERRIBLE EXPERIENCE!!!!Update because I wouldn?t except a refund for the table I bought, they ended up offering me another unit, which was £459 worth and was a display in shop, but it better than the refund. Took way too long to get sorted tho, definitely wouldn?t use this store againStay clear!!
December 2023 by Adam Jackson
The usual pushy salesmen jump on you as soon as you walk in then follow you everywhere. Purchased a sofa with guaranteed Xmas delivery and two days before delivery date its been cancelled. This has happened time and time again. Avoid SCS.
December 2023 by Neil coleman
Took our deposit as soon as the surveyor measured up,hounding phone calls for the remainder of the balance,cancelled order
November 2023 by Shafiq Mohammed
I had a very bad experience at this place. I dealt with Tarek who is supposedly meant to be a store manager and has moved to bridgend store. I would rate ScS minus 5 stars if i could. I'd suggest that make sure you don't end up buying a sofa set especially if it's over 2k before knowing fully well that someone like who you are dealing with. Tarek made all the promises that a salesman makes with all those fake leopard fangs of a smile that are made to gain a sale.I informed Tarek that I needed a sofa set, so he showed me a few, I was interested in the Ashton corner set, so he said he'd sort it out and even said he'd chuck in a few cushions on the house but guess those very same cushions were not chucked in by Tarek as part of his generosity they were part of the sofas that were manufactured by the company, Tarek wouldn't give a dead fly never mind free cushions. I gave him all the relevant measurements and asked Tarek if he could guarantee that I'd have no problems having sofa going through the corridor of my home.Delivery arrives and the driver and his assistant said they had bad news and explained that they could not fit it through corridor, and that if they took it back id have to pay half of the amount to return it. When I queried it they told me that Tarek does this to gain sales. Initially, Tarek said he had experts who knew how to get the sofas through had there been any issues.So I accepted the sofas on the basis that they'd arrange an expert, to my surprise Tarek had moved to bridgend store, and store had said that I needed to pay 180.00 to have an expert coming out. So I argued with the member of staff but he was very rude and said I needed to pay it.Martyn store manager was great and agreed that store would pay to compensate. But now the problem is each time I move I have to pay the expert 180.00 to rebuild the corner sofa.So I'd say stay well away from ScS expecially Tarek who I find is crooked. Never will I buy from ScS and I have already started telling family and friends to stay away from ScS.And if you go to ScS and someone by the name of Tarek serves, RUN!
October 2023 by Dean Brown
Staff were great especially the manager Martyn sorted everything out for us no hassle what so ever thanks guys
May 2023 by Mo Ebrahimi
Good customer service , however they messed up my delivery address . Took three trips to showroom and 10 calls to get sorted which caused a month delay in delivery !
January 2023 by Ella Cormack
Thank you Leighton!!!A lovely, friendly and enthusiastic person called Leighton helped us out, a constant smile on his face! The options and variety is endless. Winter sales are fab. If you are looking for a high quality sofa with low prices this is the place to go!
December 2022 by Faqir Mohamed Chaudhry
Great selection of sofas at SCS. Bought a sofa and Elliot was very knowledge and provided us with fantastic service, guided us all the way to make our choices. Definitely worth a visit.
December 2022 by Ashleigh Thomas
The whole experience has been a pleasure. John and his colleague helped us and made us feel very comfortable whilst shopping in the Leckwith store. We ended up grabbing a great bargain and sofa was delivered within 2 weeks.Delivery staff were fantastic too, arrived nice and early so I didn't have to wait in all day.Upon delivery we were missing a power pack, but after a phonecall it was delivered within the same week. Unfortunately the wrong one was delivered but it had also been rectified very quickly and we are now enjoying our new sofas!Very happy with the service, very happy with how they've rectified the missing item. I'd definitely shop here again ?
October 2022 by Paul Connor
Excellent carpet fitting by Mark Kingdon. Mark went over and above our expectations and provided us with first class service. A great fitter will always mean you will get a great looking carpet. Thanks again Mark.
May 2022 by Carly Bridgeman
The worst company I have ever dealt with. We had faulty floor then when we sent it back they are still taking payments. Never would i ever shop here again
May 2022 by Ceri Palmer
SCS are a fabulous company. They look after you and make sure everything is right for you. Xxx
January 2022 by Paul Evans
Great furniture shop and to be honest a very truthful and good salesperson in Andy. Well worth a visit and so.e really good deals.
