December 2023 by McW
Worst branch of Screwfix in Cardiff, at least it's the worst for the manner of the staff. Iv'e been going here for years and generally it has always been ok, that is until recently... there seems to be a new (ish) man working there as some sort of manager..? he has a thin greying beard, and his attitude absolutely stinks. This particular staff member will do his utmost to ignore you and pretend that you are not there, and IF he absolutely and begrudgingly has to serve you he does it with an arrogant and aloof attitude... no please, thankyou, sir, madam... nothing... just attitude. There is also a lady with dark hair who has worked there for years and has always been fairly friendly but I have noticed her manner has become a little more surly since this greying beard chap has been here...? Basically, this branch is easy to park at (unlike Llanishen where you take your life into your own hands in the car park outside) but the staff are absolutely rude, arrogant, and unfriendly. (Apart from one young lady with long brownish hair that seems to be there in the mornings... she's nice and often helpful.)
April 2023 by Lucy Rogers
Friendly and helpful staff.
February 2023 by James Richards
I ve got to say, the young ladies working there are very knowledgeable, been helped twice by female staff and got more sense and help than male staff and also service with a smile, I will really recommend this Screwfix branch as defo the best in South Wales.
December 2022 by lawrence mugridge
They have everything you what. And at a good price ?
November 2022 by Joe Flanagan
Availability is great with screwfix, but always let down by the staff. Go back to the old business model with paper catalogues.I placed an order online for some goods for my business (which I do regularly). Came into collect and asked if I could order some additional items. Only to be told by the member of staff (Bald Head and Glasses) ?Well you will have to go off and get me the code?. He then turned the computer screen round, gave me the mouse and keyboard before walking off to serve someone else.On ALL of my previous experiences with Screwfix, ESPECIALLY for business clients such as myself, the sales person behind the counter would always look to find the product we are looking for. It would be great to have retail assistance with some sort of DIY knowledge but I totally understand that with your vast product portfolio and even wider customer base would make this impossible.However, rudeness and bone idol laziness is the basics of any retail professional. I don?t like working on a Sunday, but their is no logical reason for bad customer service in a customer facing environment.
October 2022 by Paul ?Paulz? Zirker
Quick prompt service from helpful staff.
September 2022 by Dewi Gray
Not that there?s a bad one, but this is my favourite Screwfix. Always seem to have everything in stock, the express delivery is super useful when working in the city and traffic is chaos. Staff are always super happy
September 2022 by Steven Davies
Had what I wanted. Friendly helpful staff. In and out in 5 minutes.
June 2022 by anthony white
Amazing service from the staff. Well done thanks for helping me find the lock I needed much appreciated
May 2022 by Julie Trott
Got served wanted another item staff not interested in assisting me because I didn't know the item number
April 2022 by Victoria Hamer
Very helpful as usual. I wouldn't go anywhere else.
January 2022 by Sandra Bloomfield
Did click and collect. Excellent service. Nice staff and so pleased with my purchase
January 2022 by Robie Parton
Fast efficient service ordered by click and collect, took less than 2 minutes from leaving car to returning with my goods.
January 2022 by Gary Evans
Been to this store many times. They always have what I need. I'm not a tradesman,just a diyer. No wonder wickes closed down a few months ago.
January 2022 by Zebedee
This place has gone terrible since the lockdown. A portly fella with glasses treated me like I was a leper cos I showed him what I wanted on my phone as I put my hand under the barrier?!So rude ...only go there if I'm desperate now
