November 2023 by Pump
Awful bank in general. Their app is stuck in the Stone Age and has been made cheaply so reverts users to their website, which then asks you to ring in. Over simple queries like change of details etc needed to access the app.Absolutely backwards and didn?t have the same issue with Revolut who have a much better app which allowed me in instantly.Santander insisted I go to branch with my ID to access my own account. Branch useless and unhelpful historically so I?ll be shutting this account down imminently.
April 2023 by Ankit Jain
I was served recently by Andrea, who assisted me with deposit and her proactive assistance on savings helped me save and get a lot better interest rate than I currently was on. Andrea was courteous, helpful and understood what would be best for me and assisted accordingly. Great experience overall. Thank you Andrea :)
February 2023 by Ali Khan
Worst staff and specially the Nepali lady.
January 2023 by James Bergelin
At a point now where I just assume the bank is closed whenever I need it..Definitely switching soon. Absolutely useless.
June 2022 by Nicole Subeva
I am trying to get a hold of the bank to change my credit card appointment as I am unable to attend but so far it has been a very disappointing experience. I haven't got a confirmation email but only a paper card with the date and a paid phone number. I am unable to use a paid phone number and frankly I believe is a bit unfair to give it. The phone number on Google is automated saying you can find everything online. You can't. I have been trying to chat with them as well - nothing. There is no way I can get hold to explain something simple as changing my appointment and that so far has led me to the conclusion that I don't want a credit card anymore. The bank as normal account has been okay. Nothing major as experience but if you are trying to get hold of someone online it is impossible.
June 2022 by Paolo Goharjouy
Always a extremely rude lady with black hair and glasses old lady moody never any politeness or helpful always unhappy shouldn?t be there
May 2022 by Ryan WS
Fantastic service from all members of staff on my pop in to set up and enquire about savings accounts. Phil particularly like as a great help whom was able to answer all questions I had, alongside taking all necessary paperwork into his own hands to sort out on site.Very pleasant and easy experience.
April 2022 by steve fisher
failed online and then in branch to open an account for my son (15) even though I have a mortgage with them. I walked around the corner and opened his account at the TSB, it took 30 minutes, excellent service, phone call next day to confirm it had all gone through. Not the fault of the santander branch staff, just poor training and bad systems.
December 2021 by Nathan Bougossa
Very helpful staff at the cashier desk and very understanding when I lost my cards I needed access to cash
August 2021 by Mark Evans
The Staff are always very Friendly and Welcoming! I think they all do a wonderful job, especially in the current Circumstances! ?
July 2021 by Anna H
Lovely big open store, no queue when I went. Staff friendly and helpful at the desk when I cashed in my cheque.
February 2021 by Helena Gardner
Useless opening times. Mon-Fri 10-2 is impossible for anyone who works. It wasn't like this when I opened my account or I wouldn't have gone there.
January 2020 by Andrew Joss
Appalling customer service. The staff are rude and unhelpful. A few of the front desk staff even give mortgage advice which is incorrect when trying to arrange appointments with advisor. Their once appealing packages have been reduced to nothing. They pus you to use money counting machines which eats your money. Have to wait 3 days to hopefully get it returned. They took a cheque and refuse to cash them, no staff members could give a reason why. Took them 4 weeks to return it. RUBBISH!!
January 2020 by Tariq
Very bad customer service and the staff are not helpful at all they are also rude
January 2020 by Rob Cooper
I really like these guys - 123 Business banking is wicked!
