February 2024 by gwyn roberts
Fantastic experience when buying a New Forest 1200 electric fire. Caroline was very helpful and answered all our questions. The installation team did a great job and we now have a beautiful media wall. I would highly recommend Premier Fireplaces Cardiff.
January 2023 by Lizz Morris
Love love love our new fire and mantle piece. Thank you Premier Fireplaces 10/10 from us
October 2022 by Marion Kinnear-White
Premier Fireplaces has been brilliant. Julia has given outstanding customer service, advising on choice of fire/surround, giving clear dates and information, and providing superb after-installation follow up to ensure everything worked for us. The installation was very efficient and to a perfect standard. We are delighted with the new fire and glad we chose Premier Fireplaces.
February 2022 by David John
Extremely professional from the day we visited the showroom and saw Julia, to the time Leon and his installers left, after fitting.We are absolutely delighted and cannot recommend them highly enough.
January 2022 by Hollie Thomas
A huge thank you to Julia and the team for my gorgeous fireplace! I chose Premier Fireplaces through recommendation and very glad I did. Julia guided me around the showroom and helped me choose the new forest fire 1600 around mid-January and the fireplace was delivered and fitted within 2 weeks. The fitters were brilliant; they built the chimney breast exactly how I asked (flush with a 3-sided fireplace) and made sure the TV wasn?t placed too highly on the wall. They were very neat and tidy too. Very happy with the result and the smooth process from start to finish.
January 2022 by Luke Giles
Excellent service from Premier Fires and Premier Gas Fitting from start to finish. Nice to be able to visit a showroom to see the fires available and to speak to the Premier Fires team who were able to talk us through the products and services. Delighted with the fire and would recommend using Premier Fires.
January 2022 by ANDREW JEFFREYS
Julia what a star, loads of energy, knowledge and nothing was too much trouble, great sense of humour everything was smooth and stress free, I cannot recommend highly enough, we are delighted with our new fire.
January 2022 by Gill Williams
I can't recommend this company enough. We came across to Cardiff looking for a fireplaces somewhere else and happened to drive passed and spot Premier Fireplaces. The selection there is fantastic, the showroom is beautifully presented and you can get a real idea of what you're looking for.I was lucky enough to speak with Julia who really helped me narrow down what I was hoping to achieve. Her product knowledge is second to none and I felt so much confidence in her that I knew this was a company I wanted to do business with.We went back a second time and settled on the Riva2 750HL gas fire and a Portuguese limestone surround with lights.I also have to praise the fitters who gave me absolute confidence in what they were doing. The whole process with the Premier team has been professional and effortless.As you can see from the images the room is 'in progress' but the fire and surround are in and looking fantastic.
January 2022 by DavidJ-151
Professional from the moment we visited the store and chose our fireplace and fire, to when they left our house immaculate after installation. I cannot recommend them and their fitters, highly enough, we are so pleased.
January 2022 by Hilary Phillips
We are delighted with our new media wall.Julia at Premier Fireplaces couldn't do enough for us. Scott installed it and was brilliant.We can highly recommend both.
January 2022 by Rhidian Roberts
We have just had a Gazco Balanced Flue fire supplied by Premier Fireplaces. The service provided by Julia was superb. We had almost decided to purchase the fire online as it was £200 cheaper but soon realised that we would not receive the 5 year warranty or technical support that purchasing from Premier Fireplaces would provide. Julia's expertise proved invaluable as our gas fitter encountered a few hitches along the way and needed frequent advice. Julia responded to our phone calls and E Mails very promptly and the fire was installed successfully.We are delighted with the outcome and our only regret is that we didn't ask Premier Fireplaces to carry out the whole process. We would certainly recommend Julia and Premier Fireplaces to anyone seeking an excellent friendly and professional service.Anne R.
January 2022 by Aled ap Steffan
I am beyond happy with my fireplace! The service from the team is very welcoming and personal! HIGHLY RECOMMEND!
December 2021 by Megan-Elizabeth Whiting
Would highly recommend Julia and the team at Premier Fireplaces. Their knowledge and service is above and beyond, and the whole process from start to finish was extremely smooth. Fast delivery of our beautiful fireplace direct to our door! Thank you again. X
December 2021 by Owen Roberts-Thomas
Thank you Caroline, you couldn't have been more helpful. I would definitely recommend Premier Fireplaces to anyone looking for a beautiful new fire. There was so much to choose from but you helped us choose a fireplace that was perfect for us.
November 2021 by Gareth
Likely one of the best stores in the South West for fires and fireplaces.Having emailed no less than seven companies, all of which sold fires, Julia from Premier Fireplaces Ltd in Cardiff was not only first to respond but provided us with a wealth of information on each fire, so much so that we felt comforable to travel from Bristol to their showroom in Cardiff.Once in the showroom we were advised on which fires might suit our needs best, this was a no pressure experiance and we felt very at ease with all members of staff, as a business owner we were very impressed.I would highly recomend anyone including businnes wanting to purchase a new fire to get in touch with Premier Fireplaces.
