July 2023 by Google user
My first time using this pharmacy and I am dumbfounded by the rude and unprofessional behaviour of a member of staff. Absolutely appalling service. I had my baby in the car so I parked next to a car as close as I could to the entrance. There was no signage to say I couldn?t park there and I wasn?t obstructing anything or anyone by doing so. A member of staff parked behind me blocking me in so when he entered the pharmacy I politely informed him that I would need to leave shortly and asked if he needed me to move the car right away. He told me to just give him a shout when I am leaving and he will let me out. Another member of staff who was not involved in our conversation aggressively interjects and says ?you can?t park there so that?s what you get? (her exact words)! I informed her there was no signage to inform people and she rolled her eyes a muttered something under her breath. Her rudeness was commented on and her reply was ?if you don?t like it don?t come here!? I can?t fathom how someone with such poor people skills and unprofessionalism is allowed to interact with patients!
May 2023 by Kyle Hearn
Came here to pick up my medication on a couple of occasions. Very helpful staff and speak to you with great respect. Would recommend to anyone In the area needing medication.
April 2023 by Darren Hutchings
This pharmacy always gets my scripts orders wrong and will blame my Gp when it's not the Gp at fault.
February 2023 by George St. Clair
After numerous unhappy interactions over the last 8 years I'm writing a review. Of all the Pharmacies I've used in Cardiff (2 in Cathays, 1 in Adamsdown, 1 in town and 2 in Ely). The service at Pearns is by a village mile far and above the worst I have ever experienced. It's so far from good that I don't think the staff there have any concept of what a "good" pharmacy service for routine repeat prescriptions would even look like. 5 working days for a repeat and even then you usually just make it up when I arrive because it's not ready. One time you gave me 2-3 repeats at once then when I asked the Docs what had happened they told me that you'd actually requested and billed them for 6 so I wasn't allowed more next month. No text / email notification of "request a repeat soon" or "your prescription is ready for collection" no delivery service, website is terrible.
February 2023 by ERIC JONES
I waited in the queue from 5to5 to get the prescription taken off me at 5 past. Then told that they didn't have the time to do it but to go to another chemist.
February 2023 by JOHN JAY
What time does the delivery guy stop delivering prescription because I got told that I will have it today I?ve been waiting since 8am
January 2023 by Alan Lane
Considerable difficulty over many months getting my wife's prescription made up. I have now decide not to use Pearns any more, and will try another chemist.
January 2023 by Susan Kelly
They need to start answering their phone called 325 times over 2 days in the end I had to go there, 2 customers were saying they couldn't get through, the person on the till was so rude when we asked about it, she walked off laughing then another person came to serve us. We said about the phones she said they were fine and working, so one of the customers rang and it was engaged, they were being untruthful the phone was not in use just off the hook. We mentioned if there was an emergency if someone needed advice and she said we don't give advice. WHAT'S ALL THAT ABOUT. The new staff are unfriendly and unhelpful some training would be an advantage for them, and also to keep the phones on.
December 2022 by Michael Kazam
This is twice now i have been palmed off when requesting the Common ailment scheme with seemingly disingenuous reasons, from it would take too long to we only have 1 pharmacist, but even when told that waiting isn't an issue for me they just reassert the issue of having one pharmacist, proving to me time wasn't the problem, they just don't want to do it. which is unacceptable. if i am denied a third time i will be taking it further.
October 2022 by serdar gunelkan
Lovely people, always very helpful, very grateful to them for their hardwork. Thank you
October 2022 by Megan Cronin
I would recommend this pharmacy to anyone. The staff are hard working and explain everything very clearly. I can see they are struggling because Lloyds up the road are always closed. The impact it has had on them is huge. But they are always willing to help
August 2022 by Karen Smith
Apart from a couple of staff, some are plain rude and condencending. They need training on how to speak to people.. I know alot of pressure is due to covid, and the changes made, mean more pressure on them, but never known, so many mistakes being made, and such rude staff.
August 2022 by Daniel Rickard
This pharmacy would be good, but they don't answer the phone, which is ridiculous, annoying, and very inconvenient. They expect me to walk back and forwards constantly, just to order medication!
May 2022 by Susan Davies
I regularly visit this pharmacy on someone else's behalf, there is only 1 employee who is polite & helpful. Every visit either myself or a fellow customer are spoken to in a rude or curt manner. On questioning the method of using a drug I was told 'read the leaflet' fair enough but there was no leaflet. Whilst shopping in Boots I called in their pharmacy, they couldn't have been more polite or helpful answering my query. Maybe Boots could give Pearns staff some training they certainly need it.
April 2021 by malthetaxi Tomas
A pharmacy I've used since 1997...always had excellent polite service and assistance.
