August 2025 by Storm Quintiliani
Complete waste of time
August 2025 by Pedalwerk ?James Bibey?
I have mixed feelings about the offering provided by this O2 store, which are unlikely to reflect any particular issue at this outlet but rather trends in the whole phone market. They had a good selection of phones and good information available about them, with staff helpful answering questions. However, they didn't seem to have any options for buying a phone outright, and phones were often bundled with SIM packages or other things with a monthly payment plan. The pricing generally was far from transparent. If I were to get a new phone, I would be far more likely to order online than go to this shop in person.
July 2025 by Marc Steiner
Terrible customer service. Convinced me not to renew my contract with O2.
June 2025 by Natalie Duric
Great service. Very quick to be seen and lovely staff :) I renewed my iPhone contract and got a better phone and a cheaper deal as a loyal customer. Very happy!
March 2025 by Lottie Evans
Rubbish service
March 2025 by pauline bath
Thanks for the amazing service received on my visit 1st March. I thought that I had mixed up my settings, but I needed a new SIM card! Thankfully I hadn?t pressed any wrong buttons! Thank you so much for your help.
February 2025 by Alex Wall
Really not happy with the service provided. The employee told me I had 2 free extras on my contract. I only asked for one, being Disney+, but they insisted I use both. So I said fine, add Amazon prime aswell even though i already have Amazon. when I got home and went on the app it only showed I am entitled to one extra, and that one had already been selected for me as Amazon prime? now I?ve been told nothing can be done to change it.
January 2025 by Mark H ASD
A very busy place when I walked in and all the workers I talked to were friendly and knowledgeable on the subject. The displays were well laid out and the signage was clear and legible.
Only thing I didn't like was there was no queue priority. People who came in after me were seen to first and it felt awkward pointing this out that you were there before and not seen to. A barrier, number system or a hostess type person could have made this a lot less embarrassing than it was as I felt I wasn't a priority to them.
January 2025 by Jacqui Murray
O2 were taking money off my elderly parents for 2.5 years for a sim card they never used. Today the Manager James sorted it today and took the time to make sure it all repaid. If you need customer service from O2, I can recommend this store!!
December 2024 by Ursula Roan
Very helpful and full of good advice when I was looking to buy a new phone for my husband for Christmas. The phone i wanted was out of stock but the sales person advised me where I could get the same model and also advised me of specific questions to ask to ensure that I had a good deal and to check christmas returns policy. Really helpful for me as I'm not the most techie minded older person . Cheers o2
November 2024 by HDP Lodge
Took my Dad into this store today with his 2004 (yes, twenty year old) SIM and phone. Very helpful young man called Tochi went above and beyond to get my Dad a new phone and SIM. What a star!! Thanks Tochi
November 2024 by paul williams
Absolutely shocking service been in 5 times in last week just left sitting there or asked to come back,shocking service there and customer service on phone
November 2024 by ifzal malook
Amazing service. Very helpful staff member here after I had been dissapointed by the online and customer service helpline.
October 2024 by Michael Jarvis
Went in today for a compulsory SIM swap for an old phone. Superb service, everything explained perfectly.
October 2024 by Bro Casso
A bit of queue but great service!
