March 2024 by Michael Smith
A disappointing hotel overall!Good points:Staff friendly and efficient. Lobby and restaurant look nice.Bad points:- What isn't clear on the website is that the hotel is half historic warehouse and half 90's/00's monstrosity. I had a room in the modern block which was very dated and needed some TLC, especially the bathroom- Shower kept going hot and cold- WIFI didn't work- Breakfast was ok but all the jams and honeys etc were empty even at 07.15- Room was cleaned but no new milk or tea bags left. I had to go to reception to ask for some.I was there for work so I didn't stay but I would've been gutted if I had.
March 2024 by charlotte gregory
Love that's it's dog
March 2024 by Charles Silberbauer
From the moment I arrived until I left, the smiles never stopped. Great staff and service.Only thing I would ask that needs changing is the gym and pool area to open 30 minutes earlier as 7 am is a bit late for us business folksRooms: Nice size and serviced dailySafety: Felt safe in all areas in and aroundWalkability: 10 minutes to the city center and 15 minutes to the bay areaFood & drinks: Nice select of food and drinks
March 2024 by Artur Sousa
Not very impressed with the customer service and friendliness of the staff. Rooms are quite outdated in particular the bathrooms. Enjoyed the swimming pool facilities.Rooms: Bed not very comfortable neither the pillows the bathroom needs upliftingWalkability: 15 minutes walk to the city centre
March 2024 by daphnis CHATELOT
I booked as a travel agency a 2 night stay for loyal customers. The rooms were prepaid for a long time. The day before the customers' arrival I sent a copy of the voucher given to our customers since Novotel is unable to write one. result, 20 minutes of waiting at check-in explaining to customers that there was no reservation in their name.....I was forced to intervene remotely by telephone. No apology from the checkin. I asked the "Guest Service Team Leader", as he claims to be, by email, to leave a bottle of wine in the guests' room as an apology. Not only was nothing done but also , I never received the slightest response to my request. I won't stop there, believe me.......
March 2024 by Karim Samir
Amazing experience. Fantastic room. Great food. Great staff. Great location. 10/10
March 2024 by emma butler
Mary at the front desk was absolutely incredible. She made us feel very welcome on national women?s day with some lovely cakes!!Walkability: very close to the city centre
March 2024 by terry jackson
We have come to the end our stay in Cardiff after a 3 day visit and from the moment we arrived to the moment of checking out we've been made to feel welcome and waited on hand and foot. The rooms are of a really good size, and the beds are so comfy if you like a firm bed. They are undergoing a few improvements and upgrades within the rooms, but this has not impacted our stay. The staff have been amazing from reception right through to the staff in the restaurant (The warehouse) even the builders bobbing around the hotel, and i must say the food in the restaurant is a must try.The food is second to none and reasonably priced for the quality of food you're being presented with. Every single mouthful was heaven ? thank you for a wonderful stay.Ps the shopping opportunities in Cardiff are a must. Be sure to visit Mermaid Quay. You will not be disappointed, i promise you.Rooms: The rooms are spacious and comfyNearby activities: Close to the city centre and Cardiff Bay (MermaidQuay), which both have plenty of shopping and eating opportunities.Safety: Secure access to the building and parking and 24hr receptionWalkability: Town is about a 10-minute walk, and Cardiff Bay (Mermaid Quay) is about a 15-minute walk.Food & drinks: The food and drinks in the warehouse the hotel restaurant are reasonably priced and of a high standard and presentation.
March 2024 by Dawid Petzelt
Absolutely loved the hotel, travelled with a dog, very friendly welcome and no hassle whatsoever with anything we asked for. Tasty breakfast, great service. Definitely coming back!
March 2024 by Norman
The hotel and facilities are good. It is the management that need to be more customer focused. The hotel was full of guests and children. At 2am the fire alarm went off, lasting about 10 minutes before it was silenced. In that time, every guest had got up, some clutching children and got as far as the corridor. This means every guest had a disturbed night. In the morning there were no managers greetings guest and apologising. On the rare occasion that this has happened in another hotel, the full management team were present, apologising and offering free coffee. When I spoke to the front desk staff in the morning they were quite dismissive. I asked if they knew where the mustering points were. They did not know. That is a serious training problem.Safety: The hotel and facilities are good. It is the management that need to be more customer focused. The hotel was full of guests and children. At 2am the fire alarm went off, lasting about 10 minutes before it was silenced. In that time, every guest had got up, some clutching children and got as far as the corridor. This means every guest had a disturbed night. In the morning there were no managers greetings guest and apologising. On the rare occasion that this has happened in another hotel, the full management team were present, apologising and offering free coffee. When I spoke to the front desk staff in the morning they were quite dismissive. I asked if they knew where the mustering points were. They did not know. That is a serious training problem.
March 2024 by Howard Smith
Good location in Cardiff, fire alarm went off at 2 am which impacted our stay. The front desk Staff were disinterested when checking in and didn't ask how our stay was when checking out. It felt like our staff was an inconvenience for them. Wouldn't stay here again.
March 2024 by emma mundy
Nice hotel. Expensive car park. I thought it was free.... sign as you enter says £4 per hour!Nice pool. Came on a Sunday and there were public swimming lessons taking place. Hot tub, steam room and sauna all available to use. There's a gym on site too.Good size rooms with TV and hot drink making facilities.Quiet rooms, didn't really hear any outside noise.Customs shed restaurant downstairs serving tasty food and a big buffet breakfast area at reasonable prices.
March 2024 by Sarah Nunn
We had a brilliant time at the Novotel Cardiff. We stayed with our 4 year old. The room was spacious for the 3 of us. The swimming pool was fantastic and we swam every day after breakfast. Our favourite part was the customs shed that is attached. The breakfast and evening meals we enjoyed were fantastic and the staff were so friendly and attentive to our 4 year old. The only reason I wouldn?t give this hotel a 10 is because the rooms are quite warm with no air con. We would 100% stay again.Rooms: Very spacious with a sofa bed for our 4 year oldWalkability: Can walk into Cardiff centre in 15 mins, walking at a 4 year olds pace.Food & drinks: Good was brilliant, cannot rate highly enough. Great choice and serviceNoteworthy details: Great pool attached for swimming with children
March 2024 by charlie beasley
When we arrived we were welcomed with a smile and it was a quick check inThe rooms were clean however the hot tap in the sink didn?t go hot.We went to breakfast in the morning and it was all coldOn Friday afternoon we went to the pool and there were only 2 chairs available for the whole hotel. On the pictures online it showed that there were more.Headed to lunch on the Saturday morning and I ordered food and drinks at the bar and it took 15 minutes for the drinks to come and all 3 staff members wandered off somewhere. We were told the drinks would be bought to us however we got bored of waiting for our drinks so I went up to get them.However the location was good
March 2024 by Gill Thomas
We stayed 2 nights here and were very happy with our stay. The bar and restaurant is very pleasant with lovely staff serving. Having a swim was a welcome start to the day and the pool was good for a hotel pool. Comfortable and clean room. A well-maintained hotel. The staff were all friendly and helpful.
