March 2024 by Samantha Carpenter
MyDentist on Counisbury Avenue in Cardiff is an excellent choice for dental care. The reception staff are incredibly friendly and welcoming, making you feel at ease from the moment you step into the practice. The dentists themselves are highly professional and knowledgeable, providing top-quality care without pushing unnecessary treatments. They take the time to listen to your concerns and answer any questions you may have, ensuring you feel informed and comfortable throughout your visit. The facilities are clean and modern, and the location is convenient with ample parking. Overall, I highly recommend MyDentist on Counisbury Avenue for their exceptional service, friendly staff, and high standards of dental care.
January 2024 by Dovakien Arkadius
I had to go here on monday, great reception and was seen to rather promptly, I suffer with anxiety and panic attacks depression etc and these guys made me feel comfortable, they work hard and do the best they can and advise the best they can, i mean in reality noone wants to see anyone's manky teeth really, Everyone makes mistakes sometimes its what make us human but take into account that these guys are doing this job to help people like us, much love and bless, happy new year and many thanks,
November 2023 by Bernadette M
So friendly and always welcoming great dentist receptionist is also a lovely woman
October 2023 by Gursharan Kaur
Had a terrible experience. I was just 15 min late and they denied my appointment and marked it as a miss appointment. Later they took me off the list without any valid reason . We send multiple emails but there was no help. They deliberately took me off the list as I was a nursing mother for which the treatment has to be free for a year. All the staff there is fake. Please do not go there as there will be problem later
September 2023 by Edward Wheeler
After several visits to my Dentist in Llanrumney and paying £203.00 the dentist I saw messed up my dentures and told me that I could have a refund and she would repair my damaged denture free of charge . When I went back I was told that I didn't give them enough time to bed in when they rattling around my mouth I had the repund after complaining then on my way home I was contacted by the dentists office that their would be a £47.00 pound charge. When I was told the week before that it would be FREE. WHEN I WENT TO COLLECT MY DENTURE the attitude of the staff was terrible she had her feet on the desk and her attitude was beyond belief I asked to see the manager and was told to leave They want to train their not to have so much Attitude. I left in discust the was I was spoken to I would NOT RECOMMEND MY DENTIST TO ANY ONE I'M ALSO THINKING OF CONTACTING THE DENTAL BOARD TO COMPLAIN ABOUT THE THE SERVICE I RECEIVED
June 2023 by Aimee Somers
My dentist is Adriana Mendes and I am not a fan of going to the dentist at all. It gives me such anxiety, however since seeing Adriana she has been amazing and made me feel at such ease everytime. I was petrified of any treatment and recently had a root canal and she was so good, as well as her dental nurse. I'd highly recommend this dentist I've always been treated lovely by staff and the receptionist.
November 2022 by Kiely Harrington
Fantastic practice!Staff are friendly and the female dentist goes above and beyond to listen to issues and help to the best of her ability. Myself, my husband and my 3 children are registered here and we have always received the best care possible.It would take for us to move out of the area to leave this practice...If we could take our dentist with us, we would lol.
November 2022 by Mamta Tewary
I visited the practice today for my wife appointment at 4:15 pm today. We were 9 mins late due to the heavy traffic. We were told that we couldn?t be entertained as we were late. On repeated request to speak to the doctor and see us, the two ladies working there were very rude. We were outside the clinic and said would like to request the doctor and wait for him outside, we were threatened by one of the nurses that she was going to call the police. Police ? For what ? Is this the way we are treating our patients. Never experienced this arrogance before. We were really scared and moved away. I work with nhs and had taken time off for this appointment since my wife can?t drive. We always try to see the patients even if they are late thinking about the cause of delay like finding a parking space etc.but this was scary encounter, being threatened of police for no reason. I am very much aware of zero tolerance policy in nhs. But these two ladies were rude not ready to listen to anything I said. I just can?t visit this place again due to the unfriendly environment that was created.
November 2021 by Anas Sherwany
Really impressed with the treatment they gave me. The staff are very friendly and professional. They deserve more than five stars. Thank you so much for all the people who are working there especially Dr Ali.
November 2021 by lynette whittacker
Dr Abbas was not qualified enough to do my treatment which cost £500, in agony after 18months with a root canal infection after infection from there, did not have the equipment, to assist the tooth, went to another dentist they done with in 2 visit, they would not refund me, or, recommend this dentist the pain I suffered was unberable he did not know what he was doing.
November 2021 by Ali Hassan
They?re unprofessional ruined my teeth. The receptionists are very rude.
November 2021 by tracyyy smart
Excellent service fantastic dentist and staff
November 2021 by Tanya Isaac
I had an appointment for 2pm and left my house at 13:10 so I had more than enough time to get to my appointment with catching 2 buses and all to get there. There was a lot of traffic so I started to panic and thought I better ring so I rang to let them know I was going to be a few minutes late due to traffic and their phone was off for some reason? The automated message said they're closed between 1 and 2 which I'm guessing is probably for lunch but I never knew that would be the case ever as I've never called during that time so when I arrived I explained that I tried to contact them and the girl said she'd go check then came back and said I have to rearrange??? I don't understand how traffic is my fault I didn't tell everyone to go drive on the road today I would have thought they'd be a bit more understanding and at least question why I was late but no they couldn't care less and just said no
November 2020 by Sara Panah
Had an extraction (wisdom tooth) and a deep clean with Dr Ali and he was azing. The whole procedure was over in a blink and painless! I am terrified of dentist but Dr Ali made the whole procedure so pleasant that I actually looking forward to my next appointment . Thanks you ?
November 2019 by Jeanette Newman
Mydentist, I have always received professional level of service,nurses are friendly. Ali (My dentist)is always friendly and courteous and discusses what has to be done so that I am informed of my treatment plan.
