March 2024 by ???
Dear Sir/Madam,I am writing to express my deep disappointment and dissatisfaction with the service I received at the McDonald?s restaurant located in the Cardiff city center today.My friend and I visited your establishment and chose to dine on the first floor. However, throughout our entire visit, we were subjected to blatant discrimination by one of your staff members. This individual consistently ignored us and failed to inquire about our dining experience or offer any assistance.What was particularly distressing was that this employee made a point to approach and engage with other white customers, asking them about their satisfaction with the food and if there was anything he could do for them. Despite our presence and obvious need for attention, he completely disregarded us on two separate occasions.The first instance occurred when we were seated a few tables away from the entrance to the toilet. Despite being in clear view, the staff member ignored us. In response, we relocated to a different spot due to the discomfort of sitting near the restroom. However, even after moving, the same discriminatory behavior persisted. Once again, he selectively greeted and attended to white customers while continuing to ignore us.This experience has left me deeply disappointed and upset. It is unacceptable to be treated differently based on race or ethnicity. Such behavior constitutes racism and has no place in any establishment, let alone a reputable chain like McDonald?s.I want to emphasize that I have never encountered such discrimination at any other McDonald?s restaurants. This incident stands out as a stark departure from the excellent service I have come to expect from your brand.I urge you to take immediate action to address this matter and ensure that all employees receive proper training on diversity, inclusion, and anti-discrimination policies. Additionally, I request a formal apology and assurance that steps will be taken to prevent similar incidents from occurring in the future.Thank you for your attention to this matter. I trust that you will handle it with the seriousness and urgency it deserves.Sincerely
March 2024 by César
plastic
March 2024 by HAZRAT BILAL KHAN G
take alot of
March 2024 by Bonnie Matshona
Fast drive through services,
March 2024 by Mukungwa Eneas G
The place is accessible to
March 2024 by Darren Williams
Hash browns
March 2024 by Sarah-jane Maisey Ogborne
McDonald's used to be cheap fast food but now it is neither. I left a good review for this McDonald's years ago but now every time I go it takes ages to get my order and the system behind the counter just always seems chaotic I will only order from this McDonald's when I know I have at least 15 minutes spare to wait.
March 2024 by Sam White
Very efficient even under pressure.
February 2024 by Roseanna Delnevo
I want to say a massive thank you to Georgia and her manager who helped me after I fell and injured my ankle badly. They helped me up and called 111 and waited with me until my husband arrived to take me to minor injuries unit to get checked
February 2024 by Jawad Ali
Mac, always rocks.
February 2024 by Rebecca Welsh
Clean quick
February 2024 by Libby Stanton
Typical McDonalds with everything running as it should. Got a nice big mac with fries and a shake (yes, it was working!) which arrived rather promptly. There were some loud kids causing mischief here and there, but kids will be kids :)
February 2024 by homer mo
Long waiting time in Cardiff
February 2024 by Nicco James
Instanly hangded up ond
February 2024 by ??
Literally the worst McDonald?s I ever encountered. You can?t physically enter to the restroom cabin without touching the nasty toilet with your leg? Impossible to wash hands in microscopic sink. Thanks to lobby host, kept everything clean as possible?.Fries were cold and stale, big tasty too greasy/
