October 2020 by Gavin Evans
Don't even know where to start, I ordered £150.00 worth of products which I never recieved, I have phoned for the past two weeks and have been lied to and treated like absolute dirt. When I phone they will not let me speak to a manager they lied to me by saying my order is being escalated which another member of staff ( Chris) told me they lied and nothing was been looked at yet. This order was for Christmas and they will not give me my money back. I have taken this matter to social media and even recorded phone calls, and people can not believe how bad this company is. Avoid because if your order is wrong or you don't receive it they will just string you along and lie. AVOID THIS COMAPANY THEY WILL NOT GIVE ME MY MONEY THEY OWE ME FOR AN ORDER I NEVER EVEN RECEIVED.
October 2020 by Lawrance Sutton
My wife shops here a lot. To the point where they recognise her.Great staff knowledge and good quality products.
October 2020 by Christopher Nial
I have to give five stars to Kiehl?s, I adore their products and their online shop is easy to use and remembers you and your details.
October 2020 by Neil Harris
Fantastic products and great service from Valentina. Thank you
October 2020 by h M
Nice range . Frugal with samples. Currently not allowing people inside.
October 2020 by Tim Dunn
Great shop
October 2019 by Ceri James
Just had a facial. The products were fully explained. They feel great and absolutely no pressure to buy (although I'm sure I will as I feel great!)
October 2019 by Jeff White
Excellent customer service. Thanks have a great Christmas.
October 2019 by Brigid O'Sullivan
Well informed and helpful staff
October 2019 by kate mayes
Love love this place!!!
October 2018 by Basma Alsaadoun
One of my skin care products shop
October 2018 by Ahmad Alfaraj
Must visit
February 2011 by Andrew H.
I've been using Kiehl's products for about 6 years and have previously only been able to buy them from selected stores such as Selfridges. I was therefore very pleased when I heard that John Lewis in Cardiff would be selling Kiehl's products. The staff at the Kiehl's counter are always helpful & provide good service. Their products aren't cheap, but good quality. I regularly pop in to John Lewis when I need something and enjoy sampling new items when they are launched. Their men's line is fab; "Facial Fuel" face wash, exfoliant & anti-wrinkle cream are my staples. I also like the shampoos & "Stylist Series" products, body cleansers & the new "Cross Terrain" range. Would recommend this store for a good shopping experience.
September 2010 by Jen B.
I don't even know where to start. I am a self-confessed beauty junkie, and Kiehl's is my drug of choice, so if budget allowed, I'd buy my entire skincare regime from this delightful counter in John Lewis. For now, it's just essentials like face cream and serums, but I have sampled most of their products, so I'll just keep this fairly simple: They. Are. Amazing. From shampoos to self-tan, Kiehl's provide a range of skin and hair products from naturally derived ingredients. Fellas, they haven't forgotten about you, either. Kiehl's offers a range of male grooming products from shave cream to hair wax. What really won me over was the sales assistant's attentive service, cheerfully explaining answers to each of my questions. Even better, when I signed up to their mailing list, I received a hand-written (!!!) letter thanking me, in addition to three samples of their most popular products. You'll also enjoy invites to product launches and beauty evenings, which typically are held a few times a year and includes treatments like facials, massages, as well as goody bags.
