March 2024 by Sarah Stephens
this shop is my happy place. its my bit of indulgence that makes me feel special. Bec and Lil and all the other staff always make a fuss and I can't thank you all enough. I've been a loyal Jo Malone customer for just over 7 years now and I will never buy another brand of perfume.After finding out through my trauma therapy that one of my scents was actually a trigger I had a lovely time coming in to choose a nice new fragrance. whether it's the perfume, body cream, body wash or candle you guys always deliver.I know that Jo Malone does alot of good work around mental health and I just want to sing your praises. thanks guys xxxx
March 2024 by Maddy Thomas
We went it for the Wedding Experience, Charlotte helped us and she was absolutely amazing, couldn?t do enough for us. Would highly recommended!
February 2024 by Jess Waters
Visited today for the wedding scenting experience and it was amazing! Lily made me and my partner feel so comfortable and she was so knowledgeable and helpful with all of the scents and helped us pick our perfect wedding scents. Such a lovely experience and environment, will definitely be recommending to everyone
November 2023 by shakila beazer
Thank you Georgia for helping me with my fragrances .You are very kind polite and very helpful, Jo Malone Cardiff is very lucky to have you.Thanks for everything that you helped me with
September 2023 by Kerrian Rogers
Always shop at Jo malone Cardiff but never again !! Had the rudest manager yesterday sat 23 September 2023 we always purchase the largest candle at the expensive price of 370 pounds but well worth it as lasts for months but yesterday myself and my husband were made to feel unwelcome we have blue light discount as my husband is a doctor the manager was so difficult and stated the discount doesn't apply to the large luxury candles .... long story short you really need to take a look at your customer care skills which are zero and by the way we ordered the large candle online and with blue light discount which apparently wasn't applicable to the large luxury candle !!! In Cardiff Jo Malone store really annoyed about the way where treated and will never shop there again ?
August 2023 by R Vandy
We had made a purchase at the York store and looked to exchange it at the Cardiff store without a receipt???. Lilly went the extra mile calling the home office, jumped through all the hoops, accommodating us. She was simply wonderful and much appreciated. Jo Malone is lucky to have her .
August 2023 by Leanne Thomas Voice over presenter and TV Director
Having visited the store today - Dora the sales lady helped me she was truly so kind and helpful. I was able to experience a complimentary hand massage and the products. Her customer service and help was second to none- I shall now be a returning customer due to such great service. So grateful for her help.
June 2023 by Kezza B
A wonderful experience in the Cardiff Store today. All of the team were lovely but a special thanks to Natalie who was welcoming, professional and knowledgeable. This was a special treat for my 50th and I was joined by my son's foster mum. We enjoyed hand massages and advice on the different scents to mix and match. One of my group had never been to Jo Malone before but thanks to Natalie is now a convert. We will definitely be booking in the wedding experience soon. Diolch yn fawr
June 2023 by Amy Hopkins
Just want to say a massive thank you to Molly for the nicest experience getting our wedding fragrances. You made the whole experience so special for us. We will forever come back to buy these fragrances. Thank you !
April 2023 by Sara Mair Richards
Lily, where to start?! From the moment we walked in I felt so comfortable. We chatted all things wedding and you were able to find lots of different scents that would go with my vision for my day. The hand and arm massage was stunning and my sister was even treated to one also. We got it down to two and you agreed that my reaction to my wedding scent was the icing on the cake! It's stunning. Couldn't stop smelling my arm all day ?. I can't wait to wear it on my wedding day. You then wrapped it all up and engraved the box for me and ensured it all had the scent on it ready for the wedding day. I honestly can't recommend you or Jo Malone enough! I will be telling everyone about the service you gave. Me, my mam and sister haven't stopped speaking about how amazing you made me feel today. Thank you so much. I will definitely be back with some pictures and bring my little girl in too. Thank you again Lily!!!
April 2023 by Samantha Richards
Booked the wedding scenting experience for my sister and it lived up to every single expectation, the scent she?s come away with is absolutely unbelievable, the team there are so knowledgeable, they listened to everything she had to say about what she liked and disliked and came up with the most stunning bespoke fragrance that she is beyond excited to wear on her wedding day. Couldn?t recommend this experience more for a bride to be ??
March 2023 by Terry Williamson
Always a pleasure to visit, very lovely staff and of course the fragrances are wonderful
December 2022 by Emma Bailey
A lovely warm welcome and help straight away when I walked in to store. I was served by a lady called Molly, who was very attentive and personable. Lovely experience for a Monday morning 1st stop Christmas shopping.
October 2022 by Gaynor Crimmins
What an amazing experience from start to finish x Dora was exceptional with her care and attention making the while experience amazing.Very knowledgeable,discussing the different notes made to feel like a million dollars . Thank you x
October 2022 by Philip Roper
Alway shop here for my mums birthday/Christmas presents. She's a big fan. Everytime I visit this shop the staff are alway friendly and very helpful..
