March 2024 by Travel Bug
Great value, great staff, great rooms!Checked in here after leaving another awful hotel. Had the best night sleep. Beds super comfy and conveniently located at services for easy access to snacks and essentials.Rooms: Super spacious and well kitted outNearby activities: Easy access to Cardiff City Centre and other South Wales attractionsFood & drinks: Bar and kitchen at hotelBurger King, Starbucks, KFC and WHsmith at the services with 1minute walk
February 2024 by tyla lynch
Shan on reception in the evening treated me well. Excellent and brilliant customer service. Always nice and friendly smiling. Comfortable sleep and nice comfortable bed. All staff were polite and welcoming however Shan stood out massively, always looked happy and welcoming and
February 2024 by Janek Kasemets
Veryamazing customer service. Nice price and 50 yards you find Waitrose, KFC, Burger King and Costa petrol station.Really clean and nice place for travellers!Rooms: Very clean and niceNearby activities: Everything in touching aroundSafety: Nobody without keycard can't reach your levelFood & drinks: Good choices
January 2024 by Waleed Khattab
Food & drinks: Awful
January 2024 by Stuart Morgan-Ayrs
Rooms were basic, dark and not as clean as they might be. Food facilities were basic but functional. Staff were lovely, helpful and friendly. For a cheap and convenient business stop the place does the job.
January 2024 by Jose Fernandez
Dated hotel. Needs a total refit. Everything is old. Must be the first big hotel chain I've been to in the UK that doesnt have air-con. It was sweltering hot in the room. Stuffy and uncomfortable. I wouldnt stay here again. Staff were lovely.
January 2024 by Kev swansea
Great dog friendly hotel in a convenient location, rooms were spotlessly clean , beds comfy and the staff very friendly and helpfulNearby activities: Very close bye is a Burgerking, waitrose,Toby carvery, Starbucks coffee and petrol/services
December 2023 by Caroline Callister
Disappointing stay. Room was ok, but I'd booked a quiet area, the corridor was pretty noisy up until midnight.Cental light in room not working, so it was dark and gloomy, toilet needed a good bleach.My husband wanted a pint, but that was flat and off, no red wine at the bar!Breakfast, DON'T PAY FOR THE BREAKFAST! You order at the table, no menu, just the same poor man from behind the front desk doing breakfasts, wearing the same pair of disposable hygiene gloves for desk and kitchen work ? ? ?! Coffee was ok, but the fruit juice machine was dispensing water that smelt like sick regardless of the flavour chosen. He proceeded to make each part if our cooked breakfast separately and bring it out in tiny bowls. ? Scrambled egg, followed by mushrooms, unheated from the fridge, then beans. This took around 10 mins, the scrambled egg was already cold so we asked him to not bother and took ourselves across the road to a lovely Starbucks!Anyway, I guess you get what you pay for ? ?, but wouldn't come again.
November 2023 by Mike S
Room was good, staff friendly and had fast check in. Paid the extra for the breakfast, very little selection, better off crossing the Rd and going into the
November 2023 by saba nabeel
Horrible service at breakfast...room was just basic ...only one pillow extra n i ask to ask reception for a tabke fan..no refill at breakfast..no cutlery at breakfast..just basic..wasnt expecting this kinda service from an international chain.
November 2023 by Em L
Despite being in the services station it was the most pleasant stay we had. Maybe it was the waterfall walk we did that day but it was so comfy and cosy. The showers are excellent, clean and tidy everywhere. We brought KFC in from the service shops and brought it in no hassle id definitely recommend. The location didn't put us off rebooking at all, if anything it was so quiet. The staff were very polite.
November 2023 by Ian Bradley
The breakfast was really poor there was almost nothing there and even the bread for toasting was still frozen, it was difficult to separate the bread to allow to get into the toast, the was just a small selection of cereals and UHT milk and some French pastries. In addition I want to check out a day early I informed reception and was give the run around abut the manage have to give refunds. I ask again in the most and was tod the manage would do it when he got to work but I was change for and got an invoice for the full 3 day stat.
October 2023 by Madeleine Harvey
Checking in, checking out, perfect. My room, perfect. The reason I have only given satisfied is because I went to breakfast and there was NO hot food. Also, not as much of the continental as usual. Very disappointed.
October 2023 by Alfie Brown
I stayed here with my partner a few days back, we booked in the evening whereby the receptionist was rude, lazy and disinterested to say the least, she couldn?t even raise a smile. Due to poor internet connection I was unable to reserve the room before attendance, and I had to do so upon arrival to which she threw a leaflet across the counter with a QR code on to do it myself, the manner of which was the most disappointing part. Following booking in the most insincere ?enjoy your stay? was conveyed. The room itself was good for the price, just very disappointed with the poor customer greetings and lack of etiquette and respect.
October 2023 by Andy
The rooms were fairly clean, but 1 of the beds was very squeaky. It also seemed understaffed. Bea was lovely and friendly, and was helpful; however there was a man who seemed to struggle with English. The breakfast was appalling.Rooms: Fairly clean.Food & drinks: Breakfast was unacceptable. It looked like it had been sat there for hours on end, and even my mate who'll eat pretty much anything couldn't bring himself to have the breakfast towards the end of our stay.
