December 2023 by Sharon Hillman
Lots of trainers marked 50%of actual reduction 20 to 30%of refused to honour 50% of breaking retail law2015 assistant manager absolute plum with some idiot grinning behind him black assistant wonderful sorry can't sat his name as assistant manager refused to give name no name tabs absolute rubbish firm
July 2023 by Sabina Lewis
Bright busy store with lots of stock displayed
May 2023 by Gwydion Ap Hedd
Wouldn't recommend using Footlocker at all, the website crashes when paying and they have some serious customer service issues. After following packing instruction about a return, footlocker haven't responded and refuse to take responsibility even though I followed instructions given in their packaging. Crazy how poor the website is in 2023.
April 2023 by tim davies
Walked in the door and was nicely greeted by the most helpful dude Lewis after I was pushed aside in size, so it was made even better. The guy is fantastic and deserves credit or even a bonus?
April 2023 by Taylor Aquilina
Ordered online, returned package and had receipt however would not refund me.
February 2023 by Rachel Thomas
I will never use this store again and would not recommend it! No customer service help at all. Ordered and paid for items instore for delivery to home address. Items were out of stock so after waiting a week contacted store that were no help at allEmailed customer service who were also no help. Would give them 0 star rating but the lowest is a 1.
February 2023 by Vanessa Curtis
I took my 11 year old son to get some Nike trainers. I had to interrupt the sales assistant to ask for help even though the shop was empty. They were busy chatting. There was no communication apart from me asking for sizes. The trainers were brought out to us and the assistants carried on their conversation, over our heads, about their driving theory test. This was despite the fact I was having trouble feeding the laces through and I kept looking up at him expecting some help! There was no interaction. I bought the shoes and the girl at the desk was friendly and polite. She then asked who had served me so I told her. I assume this means that the person gets a bonus. The lady in front of me had already complained about the lack of help/communication while buying her child shoes. It's no wonder our town centres are dying. I would have had just as much communication if I'd bought on line! Poor show as the shoes aren't cheap. I would expect much better customer service and won't be returning or recommending footlocker to anyone else.
January 2023 by Leighton ?Riomazy?
Rang store and was supposed to have kept trainers for me after ordered delivery due 19th Dec did not turn up. Turned up at the store and trainers not there. So no delivery or store collection.... Was forced to buy nore expensive upgrade trainers at footasylum. Which I will recommend. Trainers for son xmas present turned up 3 days after xmas. Will never order from footlocker again
August 2022 by Dave Veryard
Just awful! A helpful young lady asked ?can I help? ? Yes I said and explained what I wanted? she asked a colleague who ?just direct him at the wall?, I said ?hang on, I am looking for? - ?again, just show him the wall? , she then decided to talk to me and said ?we don?t really do (what I wanted) to which I replied ?well there are a pair? and at that point she just walked of to stand in the middle of the shop?.Appalling service and being candid, I will not shop there again.Ended up in sports direct, where a really helpful guy got me exactly what I needed.
June 2022 by Paul Davies
Large range of footwear at good prices.Friendly and helpful staff.
June 2022 by Hanny Q
Nice lil shop, the staff were very helpful and accommodating.
May 2022 by Cally Griffiths
We've used the Cardiff branch of Footlocker several times now and the staff have been so polite and helpful. They have been very patient with any queries we've had and have treated us in such a kind and friendly manner. The shoes have, through their diligence, been exactly the size and style we wanted. Today, two members of staff in particular were amazing, thank you! Very happy customers and will be returning very soon
April 2022 by Caroline Griffiths
We've used the Cardiff branch of Footlocker several times now and the staff have been so polite and helpful. They have been very patient with any queries we've had and have treated us in such a kind and friendly manner. The shoes have, through their diligence, been exactly the size and style we wanted. Today, two members of staff in particular were amazing, thank you! Very happy customers and will be returning very soon
April 2022 by RY Balld (RYBALLD)
All good same there's not 1 in Swansea
January 2022 by Pedro Mountstephens
Good products, but very limited stock.
