January 2024 by James Phillips
Excellent service by Paula. Good choice of quality clothes at a fair price.
January 2024 by Cam Wakenshaw
What a fantastic first experience of being fitted for my wedding suit.Pam was superb, Gary was amazing!There was nothing they couldn?t do. Gary was very professional, very knowledgable and very welcoming, he made the whole experience unforgettable.Thank you Gary for all you did, you certainly made my time with Dyfed Menswear a positive and stress free experience. You?re amazing! Thank you.
December 2023 by Carlitos Way
Very helpful staff for suit hire. Prompt delivery of suit and very easy transaction and communications. Highly recommend!
September 2023 by Adrien Grubb
Would definitely recommend Dyfed Menswear. We hired 6 suits for our wedding and got everything fitted 3 months before hand. Picked them up 4 days before the wedding and everything fit fine expect for one waistcoat (someone had put on a little weight) and Dyfed made it very easy to change it out for a larger one.
August 2023 by Elkan Furtado
I rented my wedding suit and groomsmen suits from this branch and the initial customer service from Ray and Paula were superb and unfortunately I was let down by other member of staff closer to my wedding.The issue was upon collection of the suits, my waist coat was missing a button and had a big stain on it. Paula was kind enough to request a new waist coat to be delivered the next day and inform me I would receive a phone call the next day when it was delivered so I could pick it up before leaving Cardiff for family events before my wedding. I did not receive a phone call and had not realised they were already closed.The following day I called the store and spoke to a gentleman who informed I was called and a voicemail was left, when I was not nor any voicemails left. I informed him I did not receive a phone call or a voicemail and had already left Cardiff to which he responded "well its in the store now", which seemed to be the only response to any question I had. I requested to speak to Paula, and while I waited I could hear him talking about me over the phone. Paula remembered me and did a great job of resolving the issue and understanding there must have been a mix up some where since I did not receive a call. She said she would have the waist coat sent to me the day before my wedding and would call me back to get my hotel details.Two hours later I received a phone call from the store manager who said he would like to understand what happened and stated he has it written down that I was called and his staff member spoke to me and I said I would send someone in to collect the waist coat. A completely different story especially when all accounts are written down. Unfortunately this also unravelled the good customer service Paula delivered to resolve the issue.This was enough for me to lose trust in this store close to my wedding and I had one of my friends from the bridal party miss an appointment to drive back to Cardiff to make sure I would have my waist coat in my possession for the wedding to avoid any further issues.Before writing this review I did speak to the store manager when returning the suits to explain to him my experience. When talking about the rude member of staff on the phone, I was told he is an elderly gentleman and he can be rude. I don't believe this is a valid excuse for poor customer service especially when it is recognized by management.
August 2023 by Gareth Wanklin
Helpful friendly staff, Dan made choosing my wedding day clothing so easy. A big thank you to all
July 2023 by Karol Vapno Toth
Excellent service in Cardiff Store. Cannot thank you enough for absolutely amazing suits for me and my wedding crew . Everything fitted perfectly .
July 2023 by haf maint
Hired wedding suit from here not the best fitting but to be honest they put things right in time for the day
June 2023 by Chris Newell
Fantastic service from Ray, I was passing by and thought about an upcoming black tie event. I?ve changed shape so thought hiring a better fitting suit makes most sense. The team were amazing, positive, energetic and helpful! Measured up, new shoes and suit on hire just 30 minutes after entering the store. My new ?go-to? for formal wear.
June 2023 by Julie Richards
If i could give a 0 rating i would. Absolutely disgusted.Out of 8 suits only 2 were ok.Buttons missingDirty tiesTo smallTo shortTo longWrong size tiesAbsolute jokePlease avoid if you want no stress 3 days before your weddingAs mother of the bride if i had paid for these i would of claimed every penny back.So annoyed. Will be posting this on every wedding site i can to warn others to stay clear !!!
March 2023 by Jonny
Lovely shop reasonable priced the staff are so helpful and friendly would definitely recommend
October 2022 by Alun Smith
Anything suite related got a suite for my son for my niece's wedding. Very good service and knowledgeable staff. Need to make a booking to visit at present.
October 2022 by stephen huntley
Went as part of wedding party of 6, they were very professional and very helpful from the minute we entered.
October 2022 by Jamie Owen
Put in to Hire suite 3 years ago as this was the best one at a few wedding fairs was told then they would be taler fitted but when it came to it they were not.My and my farther law are bigger chaps and were made to fell like we should not be renting there suits after my fatherland troues did not fit right he was told by the tall older staff member in the store that is what happens when you bigger round the middle. I have emailed a few time to complan but I am yet to have anything back of them it like they will take your money then don't won't to know
October 2022 by Cliff Osborne
My son and I walked in to the Whitchurch Rd shop and weren't treated very nicely at all. We needed a prom suit at short notice because we were let down by another place. Anyway, we were in shorts and t-shirts and were told that they had nothing we could rent and what was available, we were given an inflated price to detour us from renting it.The issue is I've rented dinner suits from them Previously and I was treated a lot differently because I was dressed differently.Never judge a book by its cover!
