September 2025 by R.B
Lot's of offer and quality ? ? ?.
August 2025 by Catherine Pritchard
Took an elderly relative to find out about curtains. The store member was very helpful and put my relative at ease. We didn't want to buy/order from Dunelm on the day, but the assistant happily gave us an estimated quote. We will be buying curtains from Dunelm soon.
August 2025 by Samantha Jones
Top quality products, multiple choices of items to buy.
August 2025 by Carl Owen
Not all items on website are in store. The store is crammed with all sorts of household items, quite a good selection, cafe area with nice selection of treats.
Large car park, entering and exiting the car park needs to be done with caution as the short road leading to the car park has people poorly parked on it(not really for parking) at certain times of day, and no road markings with the occasional inconsiderate driver flying across other vehicles paths at speed.
August 2025 by Sarah Salmon
5 Star service from Catherine when I rang the Pontypridd store today. I placed an online order for click and collect but never received a confirmation email but that wasn?t a problem as Catherine came to my rescue and found my order and all was good. Keep being helpful and friendly!
March 2024 by David Hale
A bit cramped and slightly expensive.
March 2024 by Paul Cox
Have been speaking with customer service about a complaint. A member of the team had kept me waiting over two agreed times of a call back but with a total time of left waiting and waiting for 2 hours and 30 minutes. Each time we had an agreement for a set time where I waited and waited. When I got to speak with someone it seemed like a battle to get a level of service and all I got were excuses about dealing with other customers, yet we had an agreement of a time to speak and with plenty of notice. So I had over 2 hours waiting but Dunelm think this is acceptable.Never shop here again. Awful service
March 2024 by Vicky Edwards
Good selection and always plenty of staff
March 2024 by neil pottle
Good quality products
February 2024 by Stephen Hoskins
We love this store for its variety of goods stocked and the cafe is very good as well.
February 2024 by Rod Moulder
Excellent service from very helpful staff
February 2024 by Jason Carr
£3.50 brilliant value for a counter top food bin
February 2024 by aaron cooper-collett
Has gone downhill hugely. Bored ignorant staff.Messy shelves. Stock poorly presented. Trip hazards and rubbish around every corner.Quite a shock in comparison to previous visits, and for a Dunelm store.
February 2024 by Joanne Davies
A clean and tidy store with its own aberdashary and materials department
February 2024 by Sam John
Very helpful staff and so many of selection to should from.
