September 2024 by Tony Biddlecombe
Service was appalling. Staff telling that they get paid whether they serve me or not. I think the chap took a joke the wrong way. I was smiling and being friendly. But he went out of his way to be unfriendly and rude to me.
September 2024 by Mia Morrison (Marketing Consultant)
Really disappointed with my recent experience with the lack of customer service here from one staff member. Took my family here for breakfast and the food and place looked great, but the Australian middle aged tall man who was serving us was so awfully rude! The constant judgement of us on his face really upset my dad and my sister was upset from his awful service she refused to buy anything from him. The looks we received were of absolute disgust. We were just asking questions because it was our first time in Wales. I tried my hardest to get some kind of humility from him but it was impossible. He even said he runs the other way when he sees other Australians and we were Australian! We found this incredibly rude. He needs training on diversity and discrimination and needs to apologise to my dear father. Disgusting behaviour from a fellow Australian. We will not return. The young man who delivered our food was awesome and should be training the others on providing exceptional customer service.
September 2024 by Archie Bell
Dog friendly restraunt, wife variety of drinks and meals, worth visiting
September 2024 by mickey b
Nice coffee and panini.
September 2024 by Amanda Mitchell
This place is awesome, the staff work extremely hard, fast, efficient, friendly and go above and beyond! And of Course the Coffee is always perfect ?
September 2024 by Mike Healy
Warm and cosy Coffee Shop with a comfortable atmosphere to enjoy a morning in. Staff were friendly and helpful and couldn't do enough to me my visit a pleasure. Attended for take out and wished myself and my colleagues stayed in.
A revisit for sure to be planned.
September 2024 by GOLNAZ AKHGAR
This place really needs to work on their customer service. There are so many nicer places in Pontcanna for coffee unfortunately some of these are closed on a Monday.
July 2024 by Ruth Benzimra
Really great atmosphere and lovely coffee
June 2024 by Anthony Evans
Today Sunday 23rd June I asked for my usual Columbia Mokka which is normally a dark rich flavour with a lovely chocolate edge, today whoever served me decided that he would serve me his version of something else but NOT what I asked for. I even queried what he had served me the fact that I looked so pale and not at all the drink I would normally be served at this and every other Coffee 1 regularly visit.
When asked why the coffee was so pale I was told that I depends on how much chocolate I decide to put in.
Begs the question, who train these staff and don't they apply standards to their Coffee.
I shall make my business to spread the word.
June 2024 by Lisa Rundle
so busy and queing out of the door, no seats
June 2024 by Ella 293
I love this place. The vibe is adorable and the coffee isn?t bad.
Parking: There are a few spots round about that offer up to one hour free parking.
June 2024 by Ellie Brodie
I've been here a few times, never had a bad time. There are various drinks options. Great spot for dog lovers.
Vegetarian options: There was 1 vegan lunch option. There weren't any sweet treat vegan options when we visited. They usually have several alternative milk options (oat, soya and coconut).
May 2024 by David Munro
Lattie nice but the toilets well not good. Mop bucket blocking door to disabled toilets, tripping hazard!
May 2024 by John Rogers
Lovely.
May 2024 by Anon Anon (Na)
You have to bring your own hot drinks to your table and the layout is not the best for its intended purpose. Most of the time you cannot get a seat here. Coffee is good most of the time and the chai latte is delicious. Have tried numerous cakes and all seem to have no taste. Disappointing overall .