December 2024 by Flora Folland
Professional in a crisis!
I have a sensitive nut allergy and took the risk myself to have a drink from the menu without nuts in it but acknowledging the risk of cross contamination. I ordered a mocha with whipped cream. I checked with the server if there were any nuts in the ingredients & he let me look through the ingredient list of the carton of hot chocolate mix. He also promptly pointed me in the direction of the QR allergy code alongside giving me the standard disclaimer of there being a risk of cross contamination with nuts. I have had this allergy all my life & so I am comfortable with the risk I can occasionally take with some cafes and their risk of cross contamination. Generally speaking, in my experience with my allergy symptoms, I don?t get anaphylaxis unless I consume nuts & generally speaking, traces give me mild symptoms only that can be managed quickly with emergency medication to try and halt the allergy reaction in my swollen throat ASAP before it gets life threatening. He safely double checked with me to confirm that I was definitely comfortable to take the risk & made me and my partner two delicious drinks, beautifully decorated.
Unfortunately, one sip of the drink proved to me instantly with throat itching & wheezing that there were large traces of nuts in my drink! My partner promptly got me my usual emergency treatment and, aside from a sore throat, we calmly avoided the full blown anaphylaxis. We did not alert the server of had happened, because we acknowledged that the risk was not in his hands & the responsibility of the event was mine. However, he was very attentive & came over to check if I was okay - spotting the EpiPen on the table. I explained to him what had happened and he was incredibly professional, kind & understanding - he made sure I was okay & acknowledged I couldn?t drink my drink and so gave me a full refund. I have had a lot of experience over the years with servers who have had varying degrees of understanding but he was so incredibly calm in a crisis, very thorough with the refund process and talked me through my concerns. We were so impressed & grateful! We didn?t catch his name but whoever the server with short brown hair working at 4:30pm on Thursday 28th December was - thank you!!
November 2024 by Carlos
Clean and tidy. Good services. Nice and helpful.
The seats are very comfortable and the food is delicious. The problem is a toilet???
Parking: 3 hours free parking
September 2024 by Zoltan Elekes
The bald sluggish barista can't distinguish cow milk and coconut milk. Make sure if you're dopey like that at least be accurate.
May 2024 by Insuna Vox
Almost all of the staff there is AMAZING! Efficient, nice and just lovely!I always buy very particular coffee, and on few occasions I noticed that the staff already has my coffee half or even fully ready before I even reach the till ? ... i really feel looked after! ?.Thank you, guys!
March 2024 by Anon Anon (Na)
Unfortunately I can?t leave a good review on this Occasion . Staff let me struggle with food and coffee when I was with my toddler. Not ideal at all - staff could simply have offered to carry it over for me , as I had spent over £15 also - not cheap ! Coffee didn?t taste very nice either - think the milk was burnt which was extremely disappointing as I was looking forward to a coffee , being a busy parent. There are high chairs available but space for a pushchair extremely limited, just to bear in mind if you have a baby / toddler with you.
March 2024 by L T (Lex)
Unfortunately I can?t leave a good review on this Occasion . Staff let me struggle with food and coffee when I was with my toddler. Not ideal at all - staff could simply have offered to carry it over for me , as I had spent over £15 also - not cheap ! Coffee didn?t taste very nice either - think the milk was burnt which was extremely disappointing as I was looking forward to a coffee , being a busy parent. There are high chairs available but space for a pushchair extremely limited, just to bear in mind if you have a baby / toddler with you.
March 2024 by Edward Byrne
Ordered two iced lattes one caramel/coconut one pistachio. My god they are the worst coffees I have ever tasted, mine was bad and my partners was worse. Tasted like old coffee water. I won't ever be visiting cafe nero again 1st and last time.
November 2023 by Jessica James
My hot chocolate and caramel cake were lush. However service was very slow, there was only 1 person in front of me and I waited almost 10 minutes to get served. And then my drink was made very slowly and I'm guessing was made wrong as they poured it out and re-made it. The people in the queue behind me left due to the long wait times. A similar thing has happened to me once before
November 2023 by colin James
The coffee was, as always fantastic and the bacon roll was delicious
October 2023 by Gaynor Rawlings
They make lovely lattes and a good choice of syrups if you want them. Friendly staff too I gave 5 stars for food. Although I didn't have food this time I have in the past and it's always been
October 2023 by David Munro
Mocha and hot chocolate, very nice, very bizzy mind.
September 2023 by Michelle ?Shelli? Hooper
Lovely oat latte thabk you.
September 2023 by Missy ?Shelli? Moo
Lovely oat latte thabk you.
August 2023 by Anna Morelle-Grey
Second time ordering and YET AGAIN the order was incorrect! The first time they'd given me a vegetarian sausage bap instead of a meat one which was inedible, and this time they sent me some kind of tasteless weird tomato toasted sandwich which looked like sick instead of a mushroom and mascarpone toasted sandwich. Uber Eats is refusing to refund me!The first order that was messed up Cafe Nero sent me a £3 voucher and told me that Uber Eats would refund the whole order as as well as the incorrect item, the rest of the order was melted, but Uber Eats wouldn't refund. This time with the incorrect toasted sandwich, Uber Eats app won't refund the item yet again!!This branch of Caffe Nero really needs new staff. I mean how hard can it possibly be to get orders correct?!?! AWFUL - AVOID!
August 2023 by Freya Prescott
A little pricey but the food is amazing. I had a strawberry milkshake which was just about average as any milkshake. My parents had a latte and a cappuccino that they both said were nice. The cafe is a little noisy (I visited at 1pm though so fair enough), and the view of the car park is a little chaotic.
