March 2024 by MADA T
The CAFE NERO at Unit 5/6, Capitol Shopping Centre, Cardiff CF10 2HQhas a nice friendly quality service.One particular member of there staff team always puts a great effort to make me feel welcome and relaxed on every visit to this place.The gentlemens name whom is the Assistant Manager is called "DAMIEN".Due to having Asperger's I sometimes struggle in crowds and maby feel a bit of Anxiety when I am in one.However no matter how big the crowd is in this CAFE NERO as long as the Assistant Manager "DAMIEN" is there then I never get effected.So this gentleman deserves a big thank you from head office for providing high professional service to all customers but also knows how to show it on a level that can even help someone who has a mental health condition.I feel the Assistant manager "DAMIEN" at this CAFE NERO deserves a pay rise for all his contributions for CAFE NERO, been able to show good quality service and even have the skill level to show great support for people like myself.
January 2024 by Caroline Edwards (Chelsea)
I absolutely love their Millionaire Hot Chocolate festive drink x With all the trimmings ?
December 2023 by Jackie Payter
Stopped for a cappuccino half way through the Christmas shopping...Great coffee and service...lovely comfy sofas ..warm and inviting
December 2023 by Rebecca Baillie
Dreadful customer service, more interested in chatting amongst themselves. Took little to no notice of us & was served the most dreadful coffee. It was very bitter. We won't be returning. The atmosphere was very unwelcoming.
December 2023 by mia hassall
Older guy who appears to be a manager needs to take it down a notch, shouting over the counter at customers and pressuring us into ordering the second you walk through the door. Made a few people feel uncomfortable.
December 2023 by sam
Lovely coffee. I had a peach meringue cake thing. Best cake I've ever had. Delish.
December 2023 by Anthony Aron Hyatt
Too crowded. Poor service. Not tasty food coffee tastes
December 2023 by Penny Rich
Warm,friendly atmosphere, well laid out, helpful
November 2023 by wmchurcher57
Shock horror at the dirty coffee machine while waiting for my order . Even the shot glasses were so dirty you could not see the coffee clearly. Work surface and cloth were only fit for the bin. Clearly the whole area had not been cleaned in a very long time . Staff should be ashamed!!! Won?t be going there again !
October 2023 by Alex Travels
The staff bring the vibe down. Unhelpful, rude and act as if they are doing you a favour. Part of the charm I guess.
October 2023 by shaz
The guy making coffee was unhelpful and rude. I bought something I didn?t want because of the lack of help explaining drinks. I ended up leaving the drink I had paid for and left.
October 2023 by Jonathan Evans
Service depends upon which batista some are exceptionally
September 2023 by Ally
-Disappointing-Staff are not that friendly-Dirty-Drinks are
August 2023 by Salil Ahmed
I visited this cafe today at around 5, the lady staff was very judgemental and rude . Had very bad experience. But the male staff working then was very helpful and good.
July 2023 by Bob P
Not too many Nero coffee shops are left in this area. Many Caffe Neros have closed, which is shame. The promotional drink of pistachio latte seems to be at the discretion of the barrista.
