March 2024 by Sean Gilmore
Credit where it is due. Rachael is so approachable, friendly whilst remaining professional (a difficult thing to master). She avoids unnecessary jargon which is needed but gets the same message across. Thanks for making things as easy as possible :)
March 2024 by Sean Gilmore
I think it is important to give credit where it is due. A member of staff who I believe to be called Rachel Stockwell has a fantastic approach. Professional, approachable and more importantly gets the message across in a simple way avoiding uneccesary jargon.
November 2023 by Travel Bug
Great service, all staff polite friendly & professional
November 2023 by sian bodin
Lovely staff especially Rachael, Quick and efficent, much faster than all other chemists in elyOnly chemist in ely/caerau that i?d use
October 2023 by Cheryl Low
Amazing customer service, always really helpful would use any other pharmacy. Hubbys script is very complex (30+ items) and always done in time with no problems.These guys have had bad reviews from the same people ( and their friends and family) for things out of their control. Have seen these girls screamed at and shouted at, just isn?t fair when they work so hard all the time. Good work girls keep it up ????
August 2022 by Steph Sauer
Phoned ahead to check stock, phone was answered straight away. I brought my one-off prescription, it was filled immediately and I was out the door in less than 5 minutes!I've never used this pharmacy before, got a bit stuck as no stock of what I needed in other places... I can see that a lot of people have had poor experiences here, and I can't comment on what it's like for repeats/consistency/when it's busy, but yesterday my experience was perfect.
June 2022 by Darren Newsham
In an instance that happened over ten years ago, with this pharmacy that left me without my epilepsy medication on a bank holiday due to a technical error. The pharmacy was collecting my prescription monthly from GP but for some unknown reason that month they failed. After requesting enough medication for the weekend and promising to communicate with GP to find out what went wrong on the Tuesday, they refused to give me any medication until the matter was resolved with GP. The medication I need to take prevents seizures. When even one dose is missed, this can cause sudden withdrawal leading to seizures and even sudden death. I would have been left without my medication for four days. I was a regular customer, not a one off prescription. They continued to refuse to help. In a sheer act of desperation, I helped myself to the medication I needed. The pharmacy phoned the police, I was arrested and charged with theft, they wanted to charge me with burglary. When I got to court the judge dismissed the case and stated the pharmacy was wasting the court's time and should have made more of an effort to help considering the urgency. The pharmacy however decided to ban me from using their whole pharmacy chain.Recently, as it is the nearest Pharmacy to me, I made an enquiry about whether I could use the pharmacy or was the ban still in place, however they told me no and that I am still banned. After all this time the pharmacy still will not accept it's failings. Rude staff and an unwillingness to help. If I could have given zero stars, I would have but would have been unable to leave a review.
June 2022 by Shân Marshall
I went in today to collect my severely autistic brothers prescription that he was owed by them last week. I was told that they couldn?t find it and they were looking. 45 minutes I waited for them, for them to end up saying they didn?t have the medication and it was apparently ?out of stock? in all the pharmacies even though I was told it would be ready for me or my mum to collect. Yet Mill Lane have it and they don?t? The women who I dealt with was called Julie T a tall old skinny women with blond bobbed hair and glasses with caked makeup. My mum ended up having to come in because they spoke down to me and told me I was wrong. The women spoke down to my mum acting like she was stupid. Terrible customer service, Disrespectful, atrocious behaviour. If there was 0 star button I would give it 0!!!
June 2022 by laura mackay
3 weeks of calling daily with nobody answering, only to be told I can't get my repeat prescription ordered without physical bringing it to them! Same pharmacy company as my original. Why make it so hard for people. Other perns pharmacy is further but they do answer the calls after only one week not 3!
June 2022 by Chelsea Phelps
Amazing service! Vicky in particular did everything she could to help and assist me after going to 5 pharmacy's before, she was the one that helped me get what I needed!
June 2022 by Laura Kate
I've been trying to order my medication for nearly 3 weeks now but nobody picks up the phone. Today I've called 9 times alone. I'm running so low, I'm starting to get worried that I'll run out. Awful service.
May 2022 by Bob Tennent
Every single month this pharmacy manages to mess up at least one of our prescriptions. I order what I need, they supply drugs I haven't asked for. Then they blame the doctor. The doctor then provided the proof that it was the chemist to blame. Absolutely no idea. So many problems, as evidenced by complaints in our local Facebook GroupUpdate 3rd May 2022 - My wife just picked up the medicines she ordered to find DOUBLE the amount that she requested. What is going on here?
May 2022 by Michelle Britton
Have tried to call this pharmacy for 3 weeks to get my sons prescription sorted and they haven't picked up the phone to me once. It just rings and rings despite having staff in the shop very worrying when they are dealing with people and medication I feel. Now am on 3rd week and praying I can get through or my sons schooling will suffer. Appalling.
April 2022 by Steeevvveee Bee
Joke shop.From start to finish it was a complete exercise in how NOT to represent a caring local chemist.I will NEVER go there again.All previous negative reviews are accurate yet nothing changes.SHAMEFUL..
April 2022 by Steve Boyle
Joke shop.From start to finish it was a complete exercise in how NOT to represent a caring local chemist.I will NEVER go there again.All previous negative reviews are accurate yet nothing changes.SHAMEFUL..
