February 2024 by Paul Hembury
First time visit to a dentist for a few years but all the staff here made me feel very relaxed. Very friendly, very professional and explained very clearly everytthat was happening and what treatment I needed. Would thoroughly recommend the team here to help with any of your dental needs ?
February 2024 by Gareth Bult
Nice accessible area, good parking (free if you're quick), clean new premises and friendly staff who value their clients.
December 2023 by Nick Pambianchi
The staff at the Cardiff bay practice are always really helpful and pleasant. I would highly recommend this dental practice
November 2023 by Giovanni Mattu
Very professional, highly recommended
August 2023 by Emily Kemp
Having had a bit of a nightmare with other Bupa dental centres in Cardiff (including one which claims to be a Platinum practice), I can confidently say Mermaid Quay is the most professional and helpful dental practice in the area.Despite coming to them being quite fed up and underwhelmed with my dental journey at that point, everyone went out of their way to help me and ensure I was treated with care. For services they were unable to provide, they promptly referred me to the correct person and made sure it was a smooth journey.With the treatments I?ve had at Mermaid Quay, they?ve always been thoroughly well explained with an exceptionally high standard of work. I?ve been under the care of Nia and Juliet who have been incredible. I can occasionally be nervous due to previous experiences, but they always create a calm and fun atmosphere which makes a huge difference.I can?t recommend the team here enough. From the moment you walk in, the reception team are friendly and make sure they go above and beyond to ensure you have everything you need.
July 2023 by Andrew Osmand
I?m not great at the dentist, but the staff at mermaid quay are amazing. From reception to surgeons. I?m always made to feel welcome and put at ease. You?re treated as an individual and needs are always met. Fantastic service all round.
May 2023 by Sophie Cowdrey
I've had a great experience with this dental surgery - the staff are very friendly, knowledgeable and professional. I've enjoyed the hygienist appointments with Lisa, who does a tremendous job! I've had some composite fillings with Matthew and he's given some great advice for my particular dental concerns - can't recommend this practice enough.
April 2023 by Charles H
Hadn't been for 1.5 years with my last visit in late 2021, was overdue my dental check up due to personal circumstances and was frustrated to hear that because of this delay I would need to pay for an initial ?new client consult? again.Although frustrating I accepted this however I asked how long beyond an appointment it could be before having to pay a premium charge to be seen again as a ?new client??The receptionist checked with management who stated 6 months which seems an absurdly short period of time.Had previously had a good level of care with the dentist I saw and cant fault her but left with a bitter taste after this most recent experience. Will be seeking a work up with a different practice seeing as though I?m being expected to pay as though I didn?t visit the practice 1.5 years ago?
April 2023 by Kathryn Eastman
I'm a nervous patient but Bupa Mermaid Quay always manages to make me feel relaxed. Everyone is friendly and very approachable while also being efficient and highly professional; they're more than happy to answer any questions I have and I can't recommend them enough. I *almost* don't mind going to the dentist any more!
April 2023 by Sebastian Hopkins
Wonderful team of practitioners. This place is almost addictive ! Very welcoming, courteous and empathetic with a down to earth approach. 100% highly recommended. Thank you ever so much for your expertise and kindness, most appreciated
March 2023 by Claire Williams
Would absolutely recommend. I get so nervous coming to the dentist but the staff here have been so kind, and have put me at ease at every step. All the staff take time to make you feel comfortable. I am so grateful to have found this dentist clinic!
March 2023 by Stergos Heath
I had a composite filling following an accident. The dentist Nia Morgan was absolutely fabulous, fully explained all options available and recomended the best treatment for my circumstances and made me feel relaxed throughout my two visits. The result was stunning, I literally, could not stop smiling after I was handed the mirror. It feels and looks like it is real, I could not believe how amazingly talented dentistry has become and to have Nia Mogan performing such a result it is beyond belief, I still cannot believe how good it is and feels! Also Dental Nurse Juliet Bennett was amazingly professional, reassuring and friendly and both Nia & Juliet made my experience exceptional. Thank you both, and see you for a check up soon!
March 2023 by Sian Jones
I've had a fear of the dentist all my life. All the staff here are amazing and made me feel so calm and relaxed! I now bounce into the waiting room and prepare for my new sparkling pearls! Having a tooth ripped out became a pleasant experience for once purely due to their friendly, patient, caring attitude.
February 2023 by Amber Scott
Excellent practice, was able to book an appointment for a consultation the next day and have a tooth removed the week after. The receptionist, hygienist and dentist were all so helpful and friendly, answered all my questions. Would absolutely recommend, worth every penny :)(on behalf of my partner)
December 2022 by Jack Edward
I had a very good experience here after battling with other dentists.Nia was reassuring and had a very positive attitude - this made the whole experience extreamly pleasant during my RCT.I will definitely return for future check-ups.Thank you guys! :)
