January 2024 by Maliha Ahmed
I like boots on Albany road. As a brand I like their products of cucumber and rose range..the Albany road outlet is not very big but still it has a good collection of all the products.
December 2023 by Chander Chadha
Despite what I read in other reviews I must admit I have found the staff helpful. However, I would question the new system they are operating where one cannot pick up or wait for their prescription to be ready on the same day. You have to go back the next day after 3pm. Wouldn?t that cause a long queue if everyone went there at 3 pm. Also it is not fair on those who drop their prescriptions in the morning rather than just before 6 pm before closing time.
December 2023 by Somebody Else
Don't bother visiting here. There are many other pharmacies nearby with friendly staff and a nice environment. The pharmacists and technicians here seem unhappy and claim they're always busy, but I think it's because they're not very competent. From what I've read in the comments, they often make mistakes with prescriptions and sometimes they just don't want to serve customers. Honestly, it might be best if Boots closed this branch."
December 2023 by Craig Miles
P¡ss poor customer service at the pharmacy. NEVER again!!! Waited for over 5 hours for my prescription only to be told I'm not "suitable", when I tried to challenge them about what they meant, I was kicked out the store. I shall do my business else where & I advise anyone to do so when it comes to collecting anything from Boots--Albany Rd.
December 2023 by carol Phillips
Really great had a faulty John Freida Hair Mousse which was faulty also had picked up an Intense Hold instead of Flexible Hold when they were both purchased I showrd her my receipt & they swapped them both the cashier was really helpful
December 2023 by Michelle Tilley
They have everything you need medically. Lovely staff so helpful ??
October 2023 by Gavin Sims (simsyboy)
Prescription collection very slow. People on the tills are rare, you usually have to ask someone to come and serve you.
October 2023 by Todd Bready
Terrible customer service. What has happened to the staff in this store, I have no idea.
October 2023 by Thomas Gunn
not very friendly till service
September 2023 by anthony thomas
Staff are very helpful and friendly ?
September 2023 by Percy Hayes (Skyxis)
Don't bother going here. Went in at 11:30 with a prescription, told to come back in an hour to pick it up, waited for an hour in the park nearby until 12:30 and came back to get it to find some woman who works there holding the doors shut saying they're closed for lunch, when all the signs on the shop say they shut from 1-2 for lunch, tell her I'm just picking up a prescription and it says they don't shut for another half an hour on the door, and she tells me the queue is too big so I can't come in, and have to come back at 2pm in another 1 and a half hours. Absolutely ridiculous. Every time I go in this pharmacy they're condescending, constantly mess up prescriptions or don't have them ready when they say they will, and even blamed me before and said I didn't hand in a prescription, when I had and they'd told me to come back on this day. If I could leave zero stars I would.
September 2023 by Aureate Mist
I got told I had to wait an hour for my prescription, when I went back to collect it I wasn't allowed into the shop and got told that I wasn't allowed to collect my prescription due to there being too long of a que.They shut half an hour early for lunch.Have had continuous issues with the staff in this boots and pharmacy, not answering phone, refusing to re-order repeat prescriptions and never actually contacting me to inform me that my prescription is ready even after signing up for the text alerts.Do not go to this pharmacy.
August 2023 by Angela Hill
Very friendly staff ????
August 2023 by Connor Rees
Lovely staff and very helpful, was greeted by the lovely Andrea and was served with a smile
July 2023 by Philip Ribton
Waited an hour they apologized said won't be long after another 40minutes they said sorry can you come back next week after telling me that they had stock total idiotic service
