September 2025 by Rebeca Elen
Incredible customer service from the kitchen design team! Both Beth & Riley went above and beyond to help us design our kitchen. Both very honest from the start of what would fit, and what wouldn't and finding ways for us to get the most out of our money on our budget. They were both incredibly friendly, patient and all round lovely people, making what could be a daunting experience and absolute pleasure. Thank you so much!
September 2025 by Gary James
Great place
September 2025 by Craig Adams
One of my favourite stores. I am like a kid in a sweet shop. I just wish I had a lot of money to spend. This place sells just about anything you need for decorating your home to D.I.Y. projects, including gardening.
August 2025 by Googleman
Delivery
August 2025 by Frank Haschka
A fairly well ordered store with helpful staff. I use the TradePoint counter; great staff there. Sometimes timber products can get into disarray but otherwise all good (just avoid the natural skirting board; it's awful!). Shame the coffee shop has gone, but very handy that the customer toilets are still available.
August 2025 by Catherine Abbott
Didn't have the products I was looking for, however a nice store to explore with decent customer loos.
August 2025 by Phillip Ashman
Usual B&Q good end of season bargains at the moment
August 2025 by Damian Murray
This is the worst customer service experience I have ever had!
We visited B&Q Culverhouse Cross to buy a large garden bar set, which staff confirmed was in stock. After waiting around, we were then told the stock was actually sold ? but we could buy the display model instead. We agreed, and asked if someone could help dismantle it, as it was large and would not fit in the car.
To our disbelief, we were told we?d need to dismantle it ourselves - right there in the store - using our own tools. On a Saturday afternoon, in a packed retail environment, surrounded by families and children. When I suggested that I think a member of staff should dismantle it , I was flatly refused any help.
I asked to speak with the store manager. Jon arrived in a hostile and dismissive manner. He offered no solutions, begrudgingly check stock in nearby stores, only after I asked and then made it clear he would not help further.
Jon continued in his confrontational tone and insisted it is B&Q policy that customers must dismantle display furniture in-store if they want to buy ex-display items. When I questioned the safety of this, I was told to leave!!
Unbelievably - Jon called security and had us removed from the store. My 13-year-old daughter was visibly shaken and my family publicly humiliated.
This is beyond bad service ? its a disgrace!
B&Q should be ashamed of the way this manager represents their company. If it is true that B&Q ask members of the pubic to dismantle ex-display furniture just so they can buy it - I will raise my concerns with the Health and Safety Executive.
Truly shocking, very upsetting, and completely unacceptable.
August 2025 by David Prosser
Putting a human on the tills early is a good move
July 2025 by James Pate
Waited a long time to be served and then the member of staff served someone else ahead of us. When we pointed this out we were told we would have to wait. Shocking customer service.
July 2025 by Tomasz T
Great service. I have lost my ear buds in store but someone from customer service has found it and brought it to the counter while I wasn't aware of that and was wandering between alleys searching for them. Finally gave up and just for good sake I decided to report my lost but suprise suprise..it was already waiting for me at the customer service desk for an hour ! . Thank You good people.
June 2025 by David Cook
Easy collection option, dont have to speak to anyone just do it oall on phone and collect. Really easy
June 2025 by Kyle Eveleigh
I was in a rush on my way to work this morning and Nick was really helpful & knowledgable, getting me just what I was looking for in a short time.
May 2025 by Paulo B
A nice, big, conveniently located b&q. Customer toilets which is a bonus, although there was one staff member trying to push a certain product, and as a painter who has used both products, I know which one is better, but he insisted he knew best ?
May 2025 by Richard Bleay
Good range of products and open weekends
