August 2025 by Gareth Selway
Great service , as it?s never REALLY busy @ the times I visit
August 2025 by Mike Tomos
Great store because the staff are always helpful and friendly, as it should be of course, but is not always the case in some Tesco stores.
Crossways store - happy days!
June 2025 by Diglett_Dude
Stood for 17 minutes at the customer service desk while the two old women serving just stood there gossiping with other colleagues.
Had to leave shopping on counter and leave as I ran out of time. Go to the smaller store, you can actually get served
May 2025 by Sarah Jones
Clean store helpful staff good range of goods
March 2025 by Emily H
Daytime staff don?t treat customers very nicely. Everything is rushed and they?re quite rude. Don?t know if they don?t like younger people (late 20?s) or if it?s something else. We?re just trying to do our shopping like everyone else.
January 2025 by Emmie C
Thick, fluffy mold all over the strawberries, absolutely rancid! Does no one check? That kind of mold doesn't grow overnight. Health and safety, guys? ?? Tesco workers standing literally right there too ?
December 2024 by Chloe Allen
Took clothes that I bought at another store for return and was turned away. If you have a customer service desk and was willing to do a return until I said it was clothes is shocking customer service. Shocking store.
October 2024 by Eifion Morgan
We have just been to this store to buy a fitted sheet for a bed at the cost of £7.00 went to the self checkout only to find that these were card only no cash? We went to one of the manned tills to find that this was card only so we put it back on the shelf and we left
July 2024 by Dave Thomas
Good store. Good parking spoilt by shoppers who cannot park. Good trolley areas spoilt by lazy shoppers who do not return their trolleys. Most mess caused by idle shoppers who scrimmage and leave a mess. Leave fridge doors open. The shoppers then complain, not everything is 100% but made worse by shoppers.
April 2024 by Christopher Moore
Went into this store today to get a meal deal....3 items for £2,50 ie prawn crackers,noodles and a sauce.suprise surprise no crackers so I got a bag of their Tesco brand to go with it they charged me ful price for this so I got a refund..manager and young staff not interested in what I had to say..anyhow this as well as the bag of potatoes I bought last week which were sprouting long ears I've decided to stop buying here and go to Asda from now on...
October 2023 by Shan
Desperately needing a certain type of baby formula which I knew this Tesco stocked I quickly popped my baby in his car seat into a trolley so I could quickly grab some and head home. The shelf was empty of the type I needed so I spoke to a staff member asking if all the stock was out which she replied ?I would assume so yes? so unhelpful considering I was literally there with my baby asking for something that I need to feed him.Found another staff member and I had the same type of response ?I would gather so yes? in disbelief both of them couldn?t even be bothered checking I then had to ask for him to check. As I thought, I was told there was a crate of the formula in the back the shelf just hadn?t been replenished.So unhelpful for a first time mum, they should be trying to make your life a little easier? When I got to the till the originally lady was serving opposite and said ?Oh you managed to find some then? honestly!!! So useless.
October 2023 by Lunacare Cymru Environmental Research
Tesco, Pont-Y-Pandy: In-Store Services Unveiled, Great Staff Friendly atmosphereCustomer Service & Lottery Counter:At the heart of Tesco Pont-Y-Pandy lies the Customer Service & Lottery Counter?a dedicated space designed to cater to the diverse needs of patrons. Manned by knowledgeable and friendly staff, this counter serves as a hub for customer inquiries, assistance, and lottery services. Whether you seek guidance on products, have questions about your shopping experience, or wish to try your luck with the lottery, this centralized counter is there to ensure a seamless and personalized customer experience.Restrooms for All Genders & Disabilities:Tesco Pont-Y-Pandy prides itself on inclusivity, evident in the provision of restrooms accessible to all genders and designed with disability considerations in mind. These facilities are maintained to the highest standards of cleanliness and feature accessible amenities, ensuring a comfortable and dignified experience for all shoppers.In-House Bakery:A true delight for connoisseurs of fine baked goods, Tesco Pont-Y-Pandy boasts an In-House Bakery that crafts fresh, quality treats using only the finest ingredients. From artisanal bread to delectable pastries, the bakery offers a tempting array of items that cater to diverse tastes, adding a delightful aroma and flavor to the shopping ambiance.Tesco Finest Range Products:For those seeking a touch of culinary sophistication, Tesco's Finest Range is a curated selection of premium products that epitomize quality and refinement. From gourmet delicacies to carefully sourced ingredients, this range is designed to elevate the culinary experience for discerning shoppers, reflecting Tesco's commitment to providing top-tier offerings.Fresh Produce & Local Sourcing:Tesco takes pride in its commitment to freshness, especially when it comes to produce. The Pont-Y-Pandy store prioritizes sourcing local produce, fostering community relationships and ensuring that customers have access to high-quality, locally grown fruits and vegetables. This approach not only supports local farmers but also reduces the environmental impact of transportation.Max Spielmann Photobooth Prints:Capture and commemorate your Tesco experience with Max Spielmann Photobooth Prints. This unique service allows shoppers to create instant memories through fun and personalized photo prints. Whether it's a solo snapshot or a group picture, the Max Spielmann Photobooth adds an element of enjoyment to the shopping journey.
October 2023 by Kayla Jacko
After our cards not working in the tills, they carried on serving others whilst we are trying to make the payments.Other peoples cards were declining and unfortunately some people (including me) only had Apple Pay.Had to leave our shopping behind after they didn?t help one bit and just kept serving others with the same Card problem we had.45 mins(when we first queued up there was only 1 till with the queue going all the way up the aisle)
October 2023 by S N Manning
Good, quick self-scan tills compared to other shops. Open till late. Polite, helpful staff.
October 2023 by Emmy GP
Well stocked, clean, disabled parking and entrance.
